preschool teacher education. ein Mensch und keine Maschine sind. Fanatics, Inc., 2023. Go to FOCO instead NEVER use this website even if it is housed on "Walmart" or any other place. Bad sizing, sending crazy sizes (like youth extra large is a size 20 instead of normal 14) but not clarifying on the website so when you buy, even if you check the size they provide wrong information about the size. When the representative came on the line, he confirmed that my shipment would indeed not go out for 6 days due to to the fact that the item would not be at the warehouse until then. Probably 12-7. We are truly sorry for the experience received. Send us a Tweet Trying to return it to their "365 day returns" after only having it a month is impossible as the "Return" button that is supposed to be on order details is conveniently not there. What is the average salary of FansEdge Customer Service Representative? I have spent over a thousand dollars on this site and did not appreciate the rudeness from the supervisor. What I know for sure is that I will never buy from them again! 4. Called customer service and was told I need to track it down. Facebook. Please feel free to reach out to us if we can help you further in any way. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I shopped at FandEdge this past Christmas because of their advertised 365 day return policy. Returns 77. I think my only alternative is to wait for the deliveries and then return the orders I do not want, I must be reimbursed for the two orders i tried to cancel. It still had 2 weeks to ship and they are unable to cancel the order? Thank you for taking the time to let us know! This location was chosen because it is centrally located in the United States, which allows for efficient shipping to anywhere in the country. I ordered the wrong size shirt. Dont order you'll never receive your purchase. I contacted FansEdge and after discussing all the details I sent the shirt back to them. Find out the latest news and analysis for NFL, NBA, MLB, NHL, Golf, EPL, NASCAR, CFB, and CBB from NBC Sports EDGE. Your IP: The package can be dropped off at any local post office or FedEx store. No effort to look in to why or to re-place my order. All rights reserved. They failed to deliver a present to my granddaughter twice.. she lives in MI, first order they sent to TN I got a text today that it was delivered today, this time GA..You cannot talk to anybody you get a smart ass BOT that doesnt answer your questions and hangs up on you.. the poorest company I have ever dealt with my bank I am notifying that was plain Fraudulent fictional addresses they were lying about to ship to.. Hey Dan, I am terribly sorry for the inconvenience. If you have any queries, please feel free to contact us directly and we will reply as soon as possible. After that they asked me to send the hoodie back. if its going to be awhile can i cancel now ? I checked on the order a week later and it would not be shipped until almost a month. I would NEVER BUY anything from this company again. Kynetic LLC is the parent company of Fanatics, an online retailer of licensed sports products. We apologize for any inconvenience regarding your order. I won't purchase from this place ever again. A free inside look at company reviews and salaries posted anonymously by employees. While 877-965-3955 is FansEdge.com's best toll-free number, it is also the only way to get in touch with them. Two, Thank you so much for the feedback! Pricing of products and services. This website is using a security service to protect itself from online attacks. Aydanos a proteger Glassdoor verificando que eres una persona real. Is this your company? I am going to pass the word to everyone I know who shops on this site to boycott it. Please post your comments about this company. Our number on concern is customer satisfaction. Good Morning, Ryan. No email has ever been sent out confirming order. 3 Greenbriar Drive Apt 305 I am overall please with FansEdge and the way customer service managed to answer my phone right away. I looked online on their website and now its saying Jan 11th, 2020 to be delivered. FansEdge has a rating of 1.52 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. Contacting FansEdge.com - by phone or otherwise. We also ensure all reviews are published without moderation. Assuming you would like an introduction to an article discussing the location of the Fansedge warehouse: Though Fansedge is an online retailer, they still operate out of a physical warehouse in order to store and ship their merchandise. We are deeply sorry for your experience. , Team Lead, Executive & Social Relations. They won't even respond to allow me to cancel my order and get my money back! Also, impossible, by design, to reach live customer service. You can see where they peeled off the label of back of the shirt to stamp on the players name on the back. The Fansedge warehouse is located in Bolingbrook, Illinois, about 30 miles southwest of Chicago. I was told the person on the phone would try to get a ticket for the two orders. I contacted the online chat agent, but he didnt provide any explanations and simply stopped to reply. DO NOT TRUST THIS SITE, Tip for consumers:Do NOT use this site. I've learned my lesson. Me and my wife ordered matching custom jerseys to complete our Halloween costume and my wife's came in burnt. You can find contact details for FansEdge above. Very disillusioned with their brand after this experience. Hello Steve. Hey Melissa, We are truly sorry to hear about your experience with us and we would love a chance to make this right. What happened to my shipment? I ordered something and it still says "new" how long does it take to process the order? i will put this company on blast with social media & news station! This complaint was posted by a verified customer. Unfortunately, the item you purchased is no longer available to reship to you but we have issued a full and complete refund for your order that will post back to your original form of payment within 2-7 business days. He was very understandable about my situation and decided to waive the shipment fee. Natalie called me to share about a few orders I made with Fanatics where an accidental "double order" was made by the system. All I receive is the non-sincere, I am sorry by Customer Service. All Rights Reserved. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. Not to mention their discounts. FansEdge carries NFL Apparel, MLB Jerseys, NBA Jerseys, NCAA Sweatshirts, and NHL Jerseys. No communication. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. I contacted FansEdge right away and they asked me to send pictures. -Ciarra. A final delivery is also expected from your local post office. I have no way of returning the products so I asked to speak to the Supervisor. How many stars would you give Fansedge? This website is a waste of time. I think I Good tip of advice is your reps understanding the deals that are happening and offering the best. However I took another chance recently and ordered a few things from them and that was the biggest mistake I've ever made. We are working diligently to have the package processed and shipped. That was over 30 days ago and the package is sitting somewhere and unable to be tracked because USPS hasnt picked it up.I followed instructions and dropped it in a UPS box. I should have not ordered from a company that does not use one of the big three to ship. I have sent 5 emails and not once have they contacted me back. The price was different, not by a lot but more money then online. I don't think i should have to pay $9 to return a shirt that is smaller than advertised. We're on Twitter! Please reach out if you need any help!-Ciarra. I sent it back to them and since then heard nothing. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Please give 2-10 business days for the refund to reflect. If given the opportunity, I would love to make it up to you, I understand this can be frustrating.If you would please email customerfirst@fanatics.com at your earliest convenience. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FansEdge Customer Service. Please enable Cookies and reload the page. Sincerely, Tina. We apologize again for the inconvenience and hope to hear from you soon. Julian. I tried to cancel the order however I was told that it was too late. windham nh high school athletics skidmore college hockey division fans edge customer service. I am overall please with FansEdge and the way customer service managed to answer my phone right away. We will continue to provided coaching to the agents involved in this contact. This will assist me greatly, I want to make this a better experience for you. Share your photos and videos with others to prove the truth of your words. Thank you Matthew! I am out $90.00 for nothing. Once processed, your refund can take up to 2-7 business days to reflect on your ac. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FansEdge. Sincerely, Shanick. I contacted customer support and they claimed they delivered the package, but I never received anything. Fansedge sucks! i want to cancel my order, Will i get my sweatshirt in time for christmas? The order statues has said "shipped" for over a month now but according to UPS it hasn't actually shipped. The location of this warehouse has been a mystery to many customers, but a recent article has revealed its location. Its 12/14/22 and I still havent received it. Se continui a visualizzare I've emailed them, but I don't have much hope of that going anywhere. For further assistance, please respond to my email. FansEdge is a leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans. You should avoid using Fanatics Edge Shop. It was as thin as rice paper and was over $40 dollars! FansEdge is one of the leading suppliers of sports merchandise including items of clothing and accessories. I want my merchandise or a refund! These people took my money without my permission. - Jimmy. Can you please private message me your email address or order number? Hello Tracie. 2 MONTHS after I returned said hat. Called right away and they refused to help. Please, stay far away from these thieves. I placed an order for an English Soccer Jersey on 12/17/2012 and selected Priority Shipping (3 days plus 'handling'). Sincerely, David. I ordered jersey from them, but after 3 days it turned out that the seller cancelled my order. Als u dit bericht blijft zien, stuur dan een e-mail My order # is [protected]. This companys product is not genuine, and it is not licensed by any of the major sports leagues or player associations. North Reading, Mass 01864 Onze It is important to be aware of potential risks and to use caution when accessing or engaging with such content. They also said the refund will take up to 30 days. Get in touch! We are truly sorry to hear about your experience with us. We would love a chance to make this right. We would love a chance to make this right. Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. However ComplaintsBoard has detected that: Sells items they do not have. We apologize again for the inconvenience and hope to hear from you soon. Are the jerseys on here authentic? Not to mention their discounts. Click here to get notifications about new complaints of FansEdge. All Rights Reserved. Sincerely, Julian. Don't Love It? Said it would take 10 days to be delivered. She didnt know why the difference and we proceeded. Ordered on Monday shipment received Thursday and Friday. If your expectations are not exceeded and if you don't look forward to coming back, then we haven't done our job! Sincerely, Karmen, Information provided by various external sources. i never received anything. It's been 16 days so far and FansEdge representatives cannot provide me a tracking number, name of courier, and cannot tell me what has happened to my order and why it hasn't shipped (they aren't even sure where it is). We are sorry you had to go through this. I requested my order to be cancelled and wanted my 85.00 to be returned to my account immediately so I could go elsewhere to get my grandson's gift BUT it is going to take 5 days to get the order cancelled and then they will supposedly return my money to my bank account This is just bad business practices and I certainly will not use them again and I would recommend others to think twice about giving them their business. Equifax: 1-888-548-7878; TransUnion: 1-800-916-8800; Experian: 1-800-493-1058; How to Speak to a Live Person at Experian. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Once shipped you will receive an email confirmation with the tracking details included. If you have any additional questions you are able to reach us directly at customerfirst@fanatics.com. Sincerely, Karmen. Fansedge customer service email address. The delivery timeframes for these destinations are not applicable, and the company currently ships to the United States, Canada, Guam, Puerto Rico, and Virgin Islands, except in the case of Crowd-Funded Products, which can only be shipped to the contiguous United States. Thank you for reaching out to us. It is now January 18 th, and they still claim that there was nothing delivered. We ask that you allow 2-7 business days for the refund to reflect to the original form of payment. There was no option on the site for multiple shipping charges. Don't waste your time ordering through Fanedge.com you won't get your order and they'll send you a ton of junk emails. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I did receive the jersey and it was ok. Thank you for sharing your feedback. I tried another page and it couldn't find my order. All Rights Reserved. Thanks, Tina. Find the Largest Selection of Licensed Sports Apparel and Fan Gear Merchandise including NFL Shop, NFL Apparel, MLB Shop, MLB Apparel, NBA Store Jerseys, NHL Apparel, NCAA Merchandise along with a huge selection of NHL, MLB, NBA, and Player NFL Jerseys. Hector, Never received the order that I placed. Shakira was really good helping me to get the information order and delivery instructions of the two item that I ordered. Clickhere for more! Wilson is committed to . Dont do business with this company. We would love a chance to make this right. A website associated with FansEdge has been reported to be selling high-end brands at discounted prices, with many customers receiving counterfeit or low-quality items. We are passionate about our goal of bringing FansEdge fans across the globe access to their favorite team's gear. They said that they did not receive anything. Thanks, David. Kathy,We are sorry to hear that you have waited so long for your order to arrive and understand the importance of receiving your product as expected. Two weeks later I received a message from the post office, that the package was successfully delivered. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. I have been advised to 'just wait'. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies. I will be more than happy to look into this and make this right. This company responds to reviews on average within 14 days. Click to reveal Will never purchase from the company again. real person. All they could tell me was to deal with it myself and make a claim though USPS shipping service. I was shocked a little. Once again, I apologize for any frustration this may have caused you. This website is using a security service to protect itself from online attacks. You can get in touch with our Customer Service Department by calling 1-800-439-2178 or sending an email to [emailprotected] Furthermore, if you prefer, you can cancel your entire order by contacting our Manufacturers. Chat. I paid $34.60 for the hat, and understood that $9.99 would be charged for the label (total scam, BUT it was in the fine print). They do not ship orders and I will never try using again. naar Find your sports gear somewhere else! Here are 8 tips for writing great reviews. Sincerely, Jessica. -Ciarra. Sports fans know where to shop when looking for gear that proudly displays their favorite team - FansEdge.com. Performance & security by Cloudflare. Thank you for taking the time to let us know! Some of the most popular locations include the United States, Canada, Australia, and Europe. Very disappointed and I'm not sure what to expect in the end. And don't try and say that there was an option. Seen they were out of Florida. I'm so fed up with this company. I know this is not the ideal situation and I look forward to having this better experience with us.

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