The companys product offering consists of soft, unique and easy-to-wear clothing, well-priced luxury bedding, home furnishings and state-of-the-art beauty and fragrance products. Soft Surroundings' overall level of preparedness, visibility, and testing had enabled the company to activate its workforce and ensure associates and customers felt safe and confident returning to its physical locations. I returned ordered merchandise to the company using the company provided return label within days of receiving the item. Copyright 2022. Our Customer Service hours are: 8am-9pm CST Monday-Thursday 8am-4:30pm CST Friday. Soft Surroundings Store Closing in Orland Crossing He said he could not send me a replacement and also could not refund my $146.22. When the customer clicks on the shopping bag to check out the default shipping address stored in the customers account will automatically populate however an alternate address can be selected from the customers address book or enter a new one prior to proceeding to the payment page. Soft Surroundings | Complaints | Better Business Bureau Profile Soft Surroundings Soft Surroundings Reviews 110 Bad 1.7 VERIFIED COMPANY www.softsurroundings.com Visit this website Write a review 1.7 110 total 6% 6% 5% 1-star 73% Filter Sort: Most relevant TS Terri Shook 2 reviews US Updated 3 days ago They don't care, jury still out. Incorporate for FREE + hire a lawyer with up to 40% off*. Click here to visit. Because the customer did not select or enter an alternate address when placing the order, the default address was used. This information is all available on our website as well. Womens Sale Clothing, Womens Clothing Sale | Soft Surroundings Sale Sort By: 874 Items Isabel Pima Tunic Tee $44.95 Top Rated +1 Buy 3 or more SAVE 30% off. It had locations in 33 states. In the St. Johns Town Center, the Soft Surroundings outlet is closed. If they did use our return label we are able to let the customer know the status of the return. apologized to her and set up a replacement order for her at no additional cost Myself, I payed $84 for 2 dresses and a sweatersaving myself $262.97 because of the store closing markdowns. It arrived and was too small. By the end of 2018, 79 stores would be operational, according to a spokeswoman from Soft Surroundings in May 2018. As retailers across the country struggle to grow amid consumer shifts from brick-and-mortar shopping to e-commerce, Creve Coeur-based Soft Surroundings is adding 16 new stores this year. Soft Surroundings, a women's apparel and home furnishings retailer, has plans for a large expansion in its number of stores this year. OneWest Bank, FSB is acting as administrative agent for the senior credit facility. I called **************** and advised the man of my problem. The customer never contacted us regarding this order. Soft Surroundings Reviews: What Is It Like to Work At Soft Surroundings This order should gave been cancelled and not charged to my account as like I stated cancelled with Barbara July 12,2021. It is still featured in the St. Johns Town Center store directory even though it is no longer available on the Soft Surroundings site. Receiving no payment , I called today July 27 , explained the problem, received the same message, (someone would check with bookkeeping and call me back) > I left 2 numbers and received no call . I never received a response from any if the emails. Suite 1200 Seychelles Off the Grid Slide $99.00. Why are they not working in 2023? Photo by Chris Lee, clee@post-dispatch.com, FILE PHOTO: Exterior of the Soft Surroundings store in The Boulevard retail district on Tuesday, Jan. 26, 2016, in Richmond Heights. error. It continued to install a bold retail expansion strategy. Presently, 49 stores across 26 states are included on its softsurroundings.com website. Myself. The business had its start in 1999 as a catalog business. I have read multiple emails from other customers experiencing the same problem with this company at this time. I am very disappointed about this companys customer service and how they treat their clients. experience. When typing in this field, a list of search results will appear and be automatically updated as you type. How do I tell my staff I'm closing the business? I waited and having received no payment, called again on the 16th 0f July and was again told that they would check with bookkeeping and call me back. Employees at Soft Surroundings have been affected by the companys financial difficulties. . Women's Clothing Outlet | Discount Women's Clothing, Women's Clothing Our mobile solution is powered by behavioral theory, social mechanics, and gamification, offering a truly unprecedented way of impacting key business drivers while delivering insights that matter. SOFT SURROUNDINGS - 10 Photos - 3000 184th St SW, Lynnwood, Washington PitchBooks non-financial metrics help you gauge a companys traction and growth using web presence and social reach. She worried about the stores future, saying she thought it would have to close shortly.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'discontinuednews_com-large-leaderboard-2','ezslot_4',154,'0','0'])};__ez_fad_position('div-gpt-ad-discontinuednews_com-large-leaderboard-2-0'); The companys income had been declining steadily over the previous five years. Was to be delivered, April 5, 2020, *****, I was told delivered the package, I have not ever gotten my order, that was in the amount of $96.01. Soft Surroundings, a leading direct marketer and specialty retailer of branded apparel, accessories, beauty products and home furnishings, announced that it has sold a majority interest in its company to form a strategic partnership with Brentwood Associates, a leading consumer-focused private equity firm. Soft Surroundings insights Based on 118 survey responses What people like Ability to meet personal goals Areas for improvement Trust in colleagues Fair pay for job Sense of belonging Love my manager and coworkers Call center (Current Employee) - Missouri - June 17, 2022 Great manager and co workers. Soft Surroundings Complaints Complaints Soft Surroundings Catalog Shopping View Business profile Need to file a complaint? When she called us on 7/19/2021 we explained this to her however she hung up on the agent after she told her she could return the item for a refund. We are processing the customers request for exchange BBB is here to help. The catchphrase for soft surroundings is my time. Pay could be better for sure. 2023 Trustpilot, Inc. All rights reserved. This information was provided when the items were selected and added to her cart, at the order summary before completing the order as well as her order confirmation email sent to her email address of ****************** at 1:30pm CST. Understand that if you are not able to pay your creditors in full, they may file claims against you for payment. In addition to growing its highly successful catalog and e-commerce business, Soft Surroundings is expanding its retail store network, with recent store openings in Kansas City, MO and Denver, CO. | Did Golden Flake sell out? Whatever the reason for shuttering your company, you'll likely have some questions about how to proceed. *******************************************************************************************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Going on vacation in 2 days and no package in sight. Our first catalog mailed July 19, 1999. Cision Distribution 888-776-0942 DiscontinuedNewsis impartial and independent, and every day, we create distinctive, world-class programs, news, and content that inform, educate and entertain millions of people worldwide. BBB is here to help. She added that the workers seemed tired, and the shop appeared understaffed. In some cases, it may make sense to file for business bankruptcy protection. It focuses on offering womens clothing and accessories that are trendy and comfy. XHTML: You can use these tags:

. I work hard to obtain and Shop, and that is to me $100.00, I am unable to reach the Merchant. Employee stress and dissatisfaction have increased. An example of data being processed may be a unique identifier stored in a cookie. Communication campaigns were designed to engage furloughed staff, sharing content that focused on brand loyalty, community building, and employee interests, which resulted in thousands of interactions from associates over the course of two weeks. Soft Surroundings Announces Majority Investment From Brentwood Soft Surroundings Announces Majority Investment From Brentwood Associates, announced that it has sold a majority interest in its company. After waiting 3 weeks for a refund or a response and receiving neither I called customer service multiple times on multiple days I heard a recording saying they were not taking calls at this time. The order # ********* totaled $146.22.I have been ordering from Soft Surroundings for several years and have received my orders at various addresses over those years each time I moved. Business of Sports: Qatar's $200 Billion World Cup May Be Last of Its Kind While Qatar has reportedly spent $200 billion or more, most nations are now unwilling to spend a fraction of that on. The good news is that in most states, dissolution forms can be filed electronically. You will need to take this step in every state where your company is registered to conduct business. Impacts and Reasons. 14 reviews of Soft Surroundings "We were driving by Victoria Gardens and my wife screams OH MY GOSH (I thought I was going to run someone over) I'm like what! Soft Surroundings - Home Privacy Policy This resulted in many employees losing their jobs. The store joins another location in St. Charles and a Cabelas which has the same owner in Hazelwood. For legal advice, please ask a lawyer. Rocket Lawyer has helped over 20 million businesses, families and individuals make legal documents, get attorney advice, and confidently protect their futures.Legal information and other services are delivered by or through Rocket Lawyer via RocketLawyer.com. The St. Louis-based company, which started as a catalog retailer in 1999, opened 15. 3 complaints closed in the last 12 months. All customers must click on this in order to complete the order. An outfield in flux. Founded in 1999 and headquartered in St. Louis, Missouri, Soft Surroundings is a leading multi-channel marketer and aspirational lifestyle brand offering unique solutions to todays active woman who has tremendous demands on her time and craves interludes of comfort, romance, and relaxation in her life. There was a problem saving your notification. Some Soft Surroundings stores have closed due to the businesss financial problems. Soft Surroundings expanded its direct-to-consumer business under Brentwoods ownership. It was achieved by expanding its catalog distribution and introducing a new household goods catalog. Go-To necklace for National Wear your Pearls day a Soft Surroundings we pride ourselves providing. The company specializes in women's clothing, accessories, shoes, bedding and beauty and fragrance products, enabling customers to get products as per their choice. She had extensive knowledge of the womens apparel and home industries. contacted us because the wrong size was ordered. Employees will likely need guidance when it comes to what to tell customers, when and how they will be paid, and whether you will be able to offer any assistance as they search for new roles. Rocket Lawyer is not a law firm or a substitute for an attorney or law firm. So if you are looking to dress up your home, you might want to take a look at Soft Surroundings soon before everything is gone. In light of this, each store provides busy women a readily accessible, soothing break. Womens Clothing, Shoes & Jewelry | Soft Surroundings Customer Service Representative 16 reviews. Founded in 1999 by the current executive team of Robin Sheldon, Tom Wilcher, and Grant Williams, St. Louis-based Soft Surroundings is a unique, multichannel lifestyle brand, offering proprietary apparel, beauty and home solutions to todays active woman who has tremendous demands on her time.

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