Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I agree, this CDVR issue seems to be similar to that of a week or two ago. The most important component for running Game DVR is graphics card, so if you dont have enough powerful graphics card, you wont be able to use all Game DVR features. Time-saving software and hardware expertise that helps 200M users yearly. Time-saving software and hardware expertise that helps 200M users yearly. I do wish Samsung would get this right. Everything Itried did not resolve the problem asI didbefore , however on your original post i noticed a related discussion on the same page " Schedule recording problem solved " by Mikescooby. The next thing were going to try is resetting the Windows Store. It is not confined to the main receiver. I wanted either recognition that the device was faulty or that the design firmware was the problem. Do I just need to not try to use it? If you do a factory reset sometimes works for a week. I do not have this type of problem with any other streaming service. I'm watching on Roku tv's and I've noticed that the series / shows that were supposed to be recorded yesterday and this morning are still listed under the 'Scheduled' tab, and they did not record. Fix: Xbox Game DVR doesn't record games in Windows 10/11 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If I try the recording an hour or couple later it will play. 12:26 PM In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. Using the arrow buttons on the remote select 'Saved'. Privacy Policy. For more information, please see our I checked and the programs are on my series recording list. Please let us know in the comment section below if we somehow missed any issue known regarding Game DVR. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. If I choose a different recording it will play fine. It works ok a good part of the time but I believe errors and glitches appear too often in its operation. X | `>`. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm in the seacoast NH area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package., -----------------------------------------------------------------------------------------, My DVR is refusing to record some shows and I'm unable to determine why. When I tried to watch my recording, rec'd msg that it was no longer accessible because there was no internet. This was set on TVkey and i changed it to the other setting, Samsung. I went intoMenu , then Broadcasting, Expert settings then TVkey Interface , then Guide. In the DVR settings, the show is set to record 9pm-10:03pm. The Cloud DVR is really annoying at times. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings Copyright Windows Report 2023. It looks like that did the trick! Also a couple other programs scheduled to record later today are not showing up. I felt as if I was the only person who had this trouble and now I see that I am not alone. Turn on your TV and select the matching HDMI input for Optimum Stream. If the problem persists, unplug your receiver and wait 15 seconds. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record. Please try again later. After multiple convos with Hulu support and team, this issue is still present and is caused by a series of blockers. Slide open the battery cover and insert the batteries. Too many buttons to push to get there. Yes, still having the issue. Guiding you with how-to advice, news and tips to upgrade your tech life. This brings up the recording options. Manage and delete. Please try again later. Please try again later errors that lock me out of playing a recording when I have the time to watch it, which is he whole purposes of doing a recording, are especially frustrating. You can also select Win + G in the event that the shortcuts do not work for a full-screen game. Navigate to the Recordings section of My Stuff. I anyone else having this problem? Try these quick tips: Restart your U-verse TV receiver (DVR) by holding down the POWER button for 5 seconds, then press it again to restart. Trouble Viewing a DVR Recording. in, I have also recently had the same problem with my Samsung UE55NU8000 in that it was working on timed recordings with the 5min notification before the programme started, then it recorded to my 4TB harddrive and this worked fine for about 1 month or so. For me, the problem started again yesterday, and is continuing today. paul1277 post. Troubleshoot & Resolve Tool on U-verse TV, Restart your U-verse TV receiver (DVR) by holding down the. DVR allows you to record up to 15 shows at the same time. It seems to fail quite randomly, sometimes OK others - no! Recording may sometimes work only once or twice. I had a program that was scheduled to start at 3:00. Disclaimer: This sub is not affiliated with Optimum or Altice USA in any way. I engaged a support agent who coordinated real time with Xfinity Engineering to understand the issue. I would like to advise that our team has opened a ticket to work toward a resolution on this issue. Use the power cord to connect Optimum Stream to a wall outlet. is that possible? If you go to the guide or scheduler after the start time of the selected programme the viewing or recording indicator has disappeared. Both the assistants who I contacted seemed to be reading from a script. Samsung had me resetting, the replaced the one connect and main board, each time it would work for a couple of weeks then stop. Not associated with Microsoft. 21-01-2018 As I said Samsung knew about this but their support would not admit to it and messed me around for about 5 months. When three white dots appear on the screen, unplug the receiver/DVR again. All it takes is a few steps. For example, Penn and Teller Fool Us airs 9pm-10pm. My DVR is constantly only recording part of the shows. Or is it proper to address this on this platform? Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips. Has anyone been having major problems with their Cablevision DVR? I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. :), Can you please send us a private message with your full name and full service address to get started? Follow the on-screen instructions to complete set up with your remote. Check availability. 09:20 PM , I've done a reboot and a refresh on the DVR and tried multiple times over an hour with the same results. I recommend rebooting your modem and running a speed test to verify your internet is working well. Didn't record, disappeared from Scheduled Recordings, and when I tried to set a new series recording for it no red dot appeared, nor did the show reappear in scheduled recordings. Highlight Recorded On then press 'OK' Ensure that 'All Devices' is selected 2 0 U user_9785b3 Visitor 2 Messages Choose the program that you would like to watch and click on the 'Play' icon. Reinstalling the app may also help. Plug in the receiver and DVR. Click here to return to the previous page, We will debit Reddit - Dive into anything Very frustrating. If I choose a different recording it will play fine. Well we have a couple of advice for you, if that happens. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Windows 10 stores your game clips and screenshots in the Videos folder by default, in a folder named Captures. I've called them 7 times and they are useless! ). Can you tell me if they are working on my CDVR? Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Were mainly talking about older games here, because new titles are all compatible with this feature. If so let us know. The DVR issue has been occurring for about a month. Why is Cloud DVR is not recording or not showing some recordings? Has Spectrum done any surveys on the customer satisfaction of the CDVR? 13-09-2018 I had one series recording that was scheduled to start at 6:00 am this morning. Although youre available to run some other screen-recording software, broadcasters and some popular games, like Skyrim, you maybe wont be able to run Game DVR feature. Two more were scheduled today but never appear to have recorded or if they did record they are not showing up in the CDVR recording list. The proof that they knew about this issue was when they said I could have the same issue with new TV as it was an ongoing unfixable issue, which was sent to me by email from the UK CEO's office. TiVo Mini Troubleshooting: Streaming/Connectivity Issues (Live TV Yep I had that multiple excuse until I pointed out that I had the same problem with the built in freesat recording, which I believe do not use multiplex. Press the 'Xfinity' button. Plug the receiver/DVR back in on the third time and leave in. When you start to fast-forward, you'll automatically be returned to where the show picks up once the break's over. TV Forum requires membership for participation - click to join, #DVR #won't load #cannot view #recorded show. (This same exact issue also happened to me from 19 to 22 April. Some shows did appear in my Library after 3 days of nothing, but not all. I have a Roku device that I primarily use, Android Phone/Tablet devices and Windows 10 PC / Firefox. Fix issues with your U-verse TV recordings - AT&T 2 years ago 1 U user_430c9e Visitor 7 Messages att.com. I'm sorry for the inconvenience, but glad you were able to find a fix! How do I watch my optimum DVR recordings on my computer? Recordings from DVR are pix. Change the video output resolution on TiVo Mini. I called tech support at Spectrum and spoke to 2 very nice gentlemen but neither seemed to have a clue as to why it happened or what they were doing about it. Want to learn how to use the Support Forums? For example, Penn and Teller Fool Us airs 9pm-10pm. We hope that these solutions are going to help you to solve your issue. It appears to be recording but when I try to watch it I starts for about 30 seconds then I get an error message Service Unavailable Were sorry, something didnt work quite right. I canceled a series recording and then reinstated it, but it still has not recorded anything this evening. Will do time shift but not scheduled recording. Custom keyboard shortcuts may sometimes not work because some games block keys. Check out our guide on the best game recording software to use in 2019. I would recommend cancelling any other scheduled recordings and rescheduling them. This is my second go-round with Cloud DVR - I used ATT for a year before switching to Spectrum (only because their CDVR more than doubled in price) & ATT was 100% reliable in recording/storing/playback.. Athough CDVR technology does have the ablity to outperform all other methods of recording, Spectrum just can't seem to get with the program. Unfortunately there is no way to recover programs that did not properly record. Please try again in a few minutes" on the DVR or "Playback Issue: TVAPP-00353. Find your Cloud DVR recording and try playing the video again. Type your message in the text area near the bottom of the window Press Enter to send it. Reconnect the power cable to the Digital Box. I watched one and when I came back to watch the other both were gone. E.g., I try to jump slightly backward, and instead it jumps 20 minutes forwardor I try to jump slightly forward and instead it jumps back 30 minutes or even into a recording I had been watching 4 hours earlier! What's annoying is I have a cheap 32 Samsung TV which works perfect. in. But an hour ago I tried a full reboot by unplugging the box, waiting 30 seconds, then plugging it back in. I dont know if you have tried this but it has now worked for me. (My usual reason for rebooting is to stop erratic behavior when trying to rewind or forward live TV. Tonight, it recorded 9:08pm-10:01pm. All of the three remote Receivers are served by coax from the gateway box. Service unavailable at this time. Been using an old one. There really should be monitoring teams for cloud DVR services in areas with wide clusters of problems for about 30 days of monitoring. Recorded show won't play on DVR. That is great news!! Select "Xfinity Support" from that list. Some users also reported that deleting the temporary files also resolved the issues with the Game DVR, and thats the next thing were going to try: Thats about it, we ceartainly hope at least one of these solutions helped you resolve the problem with recording games using the Game DVR feature in Windows 10. Some Windows 10 users might be having to trouble recording game clips using Game DVR. Also, check your Game DVR settings by selecting Settings in the Xbox App and clicking Game DVR. After the 1st unplug, do the hard reset of the RG @RCSMG mentioned above, when it turns green, continue here so things occur in order. Copyright 1995-2023 All Rights Reserved. Guiding you with how-to advice, news and tips to upgrade your tech life. in, 13-09-2018 Black screen when trying to view recorded programs on DVR This happens on all channels, and al sorts of programming (TV shows, movies, news, etc). California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Are you seeing any newly recorded programs showing up at all? Skip to main content. I don't really get Spectrum new customer I was told they are the best and their app and dvr are error riddled. This article covers common troubleshooting steps to help resolve DVR related issues. Try to skip back and replay, or stop and restart the recording. If you press the Record button from the on-screen guide, there are three options: 2 timessets the series for that channel in that time slot. Lately, it has been doing this more and more often. I hope the moderator will send this up to engineering as a system-wide issue so that it can be appropriately resolved. Trouble Canceling a DVR Recording. We have a UE49MU7070 smart tv recently purchased. How do I need to talk to get this taken care of? I don't know what Spectrum did over the last few weeks, but they really have messed up. Otherwise, just make sure Background recording is set to On, and everything should work just fine. If you're having trouble fast forwarding through recorded content, including ads, follow the steps below: Exit your current stream. To change that, you just need to restart Game DVR task, and you should be able to record again. Recorded show won't play on DVR - TV - Cox Support Forums The fixes don't seem to be holding for cloud DVR services. Its crazy frustrating because now were missing decent chunks of every show we record. DVR only records partial program | DIRECTV Community Forums I'm spending too much money on an unreliable service and I am not happy about it at all. Monday, December 27th, 2021 3:00 PM Closed Can't play recorded programs I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Not even when we go to scheduled shows can we find it. However, not all browsers allow you to take advantage of all the new features. Press DVR on your remote to access the Recorded List. My recording scheduled for 6:00pm started as scheduled. Before posting a new question, please check out our, You are currently viewing the Spectrum Community Archives. in, 21-01-2018 in. Please try again later. 10:47 PM Reddit and its partners use cookies and similar technologies to provide you with a better experience. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings Smart Resume lets you easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. 12:12 PM I get similar errors on my Android phone app and web page interface. Some of my shows didn't DVR. Now, press Windows button + G again, and you should be able . It shows on the schedule it recorded an hour, but when you get to about the 20 minute mark, it stops and asks if you want to delete the recording. Repeat this process two more times. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Optimum | No Dvr Access This problem can be solved by using the Windows logo key + Alt + R to start and stop recordings. I am experiencing the same issues on all devices.In an effort to do some problem analysis I used my android phone to try to play the recordings and had a similar error message Recording UnavailableWere sorry were unable to play your selection. None of my scheduled recordings were recorded at all on both Saturday and Sunday. I suppose I have a claim under the sale of goods act against the retailer (Currys) but Samsung support really is a case for BBC watchdog! Confirm your recording settings by pressing the Menu button on your remote. 09-11-2018 This is a mess, I'd use YouTubeTV, but Spectrum's internet costs are crazy without bundling discounts. Thank you! Select Recordings > Scheduled and press OK to validate your settings. In case your game isnt compatible with the Game DVR feature, you can either leave it be, or look for a new varsio of the game that actually supports this featue. Then, press the POWER button again to turn the DVR on. 09-11-2018 (Although I note that the red dot WAS showing on the X1 app on pc and phone.) Report to your retailers as a fault immediately. To save you from further headaches, here is the list of graphics cards needed for running Game DVR feature on Windows 10: If youre sure that your graphics card is compatible with Game DVR, but youre still unable to record your games, theres a simple solution. DVR will NOT record shows on certain channels HELP! in the cloud even if one has a DVR box, I tried going to Xfinity -> Device Settings -> Sync DVR. I had a similar issue happen with Brian Williams at about the same time. I am going to send a private message from our Community_Help handle to request further information. We're sorry that didn't solve your issue. Also - it is so annoying to get to the "record this episode only" option. How to fix Game DVR issues on Windows 10/11 - Windows Report To send the requested information: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Please try again later" errors that lock me out of playing a recording appear to only affect one recording. This has been going on for a bit and I know she did call Customer Service at one point and all they did was remotely reboot the box and it didnt fix anything. Only one of them is connected to the associated TV set by HDMI. What's happening? Right-click on the taskbar and go to Task Manager, Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task, Now, press Windows button + G again, and you should be able to record clips you want. shows not recording to dvr even when its says they are recording - Hulu Invalid password, please complete all fields. To power cycle your DVR / NVR, please power it off and disconnect the power source for approximately 30 seconds. This msg leads me to believe when I set up wireless on the internet, it switched to getting my shows or shows set to record from the internet? I have tried rebooting my devices, the router, the gateway modem and the problem persists on the on recording. Seems like I have to reboot the box a lot more often these days. I've noticed it helps a lot to set to record . Hi, Thanks for all the support. Right now, the challenge to Spectrum is getting Cloud DVR to hold onto its reliability over extended periods of time, And for many customers with Cloud DVR service, that has not happened yet. Recordings are not showing up until several hours after being recorded. I searched through the sub and didnt see anything about this so I figured Id post my issue regardless. Although Windows key-based Game bar shortcuts may not work on tablets without an attached physical keyboard, you can create your own shortcuts that make use of keys available on the virtual keyboard. We are having the same problem and this is May 2021. They start on time and finish 3 minutes late. Cloud DVR remains a work in progress and seems to be hit and miss around the country. . Each time you press the button, the output resolution will change. I used the web page interface to cancel the series and rescheduled the series and the recording now shows up in the CDVR listings as recording. The others, by component connection. AT&T Community Forums. The occasional Recording Unavailable Were sorry were unable to play your selection. I've been having the same problem! Connect Optimum Stream to your TV using the HDMI cable. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. Enjoy Optimum TV on any device and turn every screen into a TV. There is no one else around to manually erase them. Samsung have been pretty useless. My DVR View recordings You have no recordings scheduled. If you still cant access the game bar, maybe your game is simply too old for it. We will debit 03:03 PM Select Yes. 03:59 PM Power cycle your DVR / NVR. My DVR is refusing to record some shows and I'm unable to determine why. The Game bar will remember a game once youve indicated that something is a game by pressing the Windows logo key + G. On the other hand, if you want to make Game bar forget a game, start the game, open Game bar, select Settings, and uncheck Remember this as a game. It just appears to randomly occur. Program didn't record. You can also record the last 30 seconds (or whatever time you picked) using the Windows logo key + Alt + G, provided you have already turned on background recording. If you should need us for anything else, please do not hesitate to reach out to us! I then came out ofthe Menu, and as a test went into the TV Guide to bring up all programmes, set a scheduled Recording for a programme that was due to start in about 10 mins time, and at 5 mins before the programme was due the 5 minnotification now appeared and it subsequentlyrecorded the timed programme. I just received new tv remote from spectrum and having same problem. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if it's still there . 04-12-2018 .They are on the Roku., WEB and Android. Why do some of my DVR recordings disappear? - AT&T Community Forums We strongly recommend that you upgrade to a more current browser. Restart the game and try recording again. Optimum TV Entertainment Experience | TV, High-Speed Internet & More I knew it was not the USB drive because it would do time shift and record what you were watching. If you're not sure how to do that, follow these instructions: Right-click on the taskbar and go to Task Manager. Hi @The_Way_I_See_It! Help would be appreciated. Then recentlyi experienced the same problem, no 5 minnotification appeared to advise a programme was due to record and subsequently notimer recording took place. Watch live TV and On Demand and enjoy DVR playback anywhere in your home, using WiFi. Networking: DVR / NVR system won't connect to the Internet Highlight "Play" and press SELto start watching. It will get about 20 minutes of an hour show. A customer should not have react to problems / issues and apply fixes to keep a system usable for them. Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. (This takes 5-8 minutes and impacts any DVR recordings in progress.) We strongly recommend that you upgrade to a more current browser. Some recordings won't play. Why are some of my shows not recording on DISH? Press the Recorded TV button on your remote if your recorded program is frozen or missing. U-verse TV Equipment. When I checked the app, these out of date scheduled shows did not appear. No red dot will come up and have tried everything. In Task Manager, select More details.
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