This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. I would love to know where my package is and when/if I'll be receiving it! WhatsApp and Email contact links don't work and I'm at a 40 loss with no way to get in contact with customer service to assist. - AGG10030-105-16 AVOID PLEASE, Hello Fran,Thank you for bringing this to our attention and I am sorry to hear you've not received an order confirmation email for your order. Reviewers complaining about NastyGal most frequently mention customer service, store credit, and poor quality problems. Select your preferred return method and get your trackable returns label, just follow the easy steps above. This review was chosen algorithmically as the most valued customer feedback. Verified as valid. I am close to reporting them as fraud as this cannot happen to other people. Bad quality, bad service and bad experience. To take advantage add to bag (like you would a product) and the discount will be Really appreciate the help! I have 3 missing package from FedEx! Just to contact facebook. If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! I am sorry to hear your order is not yet with you however I will be happy to help with this.You can find our contact details on our website in which our advisers work 24/7 to assist with all matters so I can assure you this is not a scam and please reach out to them here with your order number: https://www.nastygal.com/gb/page/contact-us.htmlKind regards x, Information provided by various external sources. They're not the cheapest brand out there - items are generally around $15-$50 depending on what type of sales they have going on. Absolutely amazing customer service in my opinion!! I can't see the refund on my bank statement, Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement. This is a very poor way to treat your customers. Then i look at the site and they have no phone numberscreams scam. It's wonderful to hear Karen was quick to resolve your query and I will be sure to pass your feedback about her excellent service on for you.Have a lovely day - X. Jayne Y helped me out efficiently and effectively to initiate a return when I couldn't access the return portal. I still need this as it is for an event but should have came way ahead of time. And the other item delivered was some linen highwaisted trousers (nothing like and of the items ordered). I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour. Desired outcome: Wow. After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. I wore it for the first time last night for an evening of dancing. If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. Extra 10% off New Arrivals Nasty Girl Promo Code. Replacement sent next day (hence the 1 star rather than nothing!) Step 3: Buy Nasty Gal Products from the Official Website. Thank you Ellie, Good Morning, Thanks for getting in touch and taking the time to leave us a review. When returning a parcel please follow the process below. 2023 Trustpilot, Inc. All rights reserved. Again, I explained it was never sent. " **If you have a Mac with Touch Bar, you will be able to verify your payment using the Touch ID sensor on your MacBook Pro keyboard. If you know of another way to reach them that we don't show here . I returned two items, and only received a refund for one of them. Hi Leu-Anne, I'm really sorry you've received an incorrect item especially as it was for your daughters event but I'd be more than happy to help look into this further for you. * Please note: The shipping times shown are from the order date. May 2, 2023. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your banks processing times), 2. Liked the products but the returns process is crazy. 20%. They would now intentionally be sending this package to the wrong address. If youve sent us a message via Twitter, we wont be able to respond to it. That is not ethical. You will need your order number and email/last 4 digits of your phone number to access your return options. You will receive a cancellation email and a refund via the original payment method used. Take care x, Wow what an easy and helpful on line customer care service. Dont waste your time. Take care X ----------------------------------------------------------------------------------------------------------Hi Allyce, I'm really sorry you've not received your order yet. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! You can find fashionable clothing for man and woman. Still haven't received my order. Once youre happy with your order tap the Touch ID** or glance at your iPhone for Face ID to pay. I have the dress away, wasting about $57. Email sent: Aug 19, 2022 12:06pm. I don't have the invoice from my parcel, can I return? Youll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us. We're bummed things didn't work out for you, but here's the good news: You've got 45 days to send something back to us from the day you receive it. Repackage your items. for a one off payment. Don't buy this dress! I completely understand why you would be left feeling negative.Please let me assure you that I would love to assist you further on the matter and because of this, I have sent an email across to the email address linked with your NastyGal account. Code. 1. This will usually be because the stock wasn't in the warehouse when we came to process your order. Thanks again, great service! Considering they make you pay for the returns they shouldn't then just ignore customers for this long! Hi Sofia, Thank you for leaving such a lovely review regarding the service you received from Lucy H! Nasty Gal is a popular online retailer that's most popular for selling chic, classy, edgy clothing. She kept asking me for it. Please note your parcel may arrive before this date, this is just the latest date before we can deem the parcel lost in anyway and issue you with a resend or process a refund for you. 53549. Take an Extra 20% Off Everything on the App with This Nasty Gal Discount Code. This is so frustrating because I bought these clothes for a trip this weekend and do not have time to re order my clothes. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. Items must be unworn and unwashed with the original labels attached. I'd be more than happy to help with getting this looked into further for you and so that I can, I have sent you a request via Trustpilot for your full name and the email address/social media handle used to originally contact our customer services team. Change of address or full refund. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. 41.30 The dress was the "Keep 'Em at Arms Length Dress' & the tank top was called"Bring the Noise Cami Tank top". I should have checked the reviews prior to ordering because they are horrible! We move fast and the turnaround of stock we sell means that we will not be able to resell your goods, so unfortunately we cannot accept returns that are over 45 days. I ordered a pair of boots in a size 8. By enabling them, you are agreeing to our, You'll no longer receive an invoice in your parcel. Use This Exclusive Nasty Gal Promo Code to Get 20% Off Everything + Free Express Shipping. Heres maybe why: Enter your code into the Redeem Gift Voucher box at the checkout page. Don't do it. I want the amount I payed to be returned. I see from other reviewers that their packages have taken weeks so I'm worried that'll happen to me as well. Hello Chloe,Thank you for getting in touch and for taking the time to leave your review.I'm sorry to hear that an item recently purchased from our brand was received in a faulty condition. I placed an order at the beginning of March and I didn't receive my order for 3 weeks. I have been a victim of this companies false advertisement, There are way better sites and stores out there, Never received refund or any response from company after inquiry, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. [protected]@hotmail.com Nastygal Reviews | Read Customer Service Reviews of nastygal.com Shopping & Fashion Clothing & Underwear Clothing Store Nastygal Nastygal Reviews 9,823 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant HS Han s 1 review GB A day ago Lost item If you dont have your order number, log into your account here and then go to 'Order History'. It's that simple, so just follow this 3-step process and enjoy your Nasty Gal online . As I can see your tracking link hasnt updated for some time now. It was the first time I had came across this company, i ordered last night 6 items and after reading reviews I was worried that it wouldnt show up. I wanted to wear the item of clothing for 3 events in the past week and was not able to. Before you purchase anything, read all the complaints about this company! You will need your order number and email/last 4 digits of your phone number. I've been trying to get a refund after returning an order over 7 months ago. blocking them. I tried filing a claim through FedEx and the said "The tracking number that you entered is for a FedEx SmartPost shipment. Thank you, take care. Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your dispatch email. It took a month to arrive. I am asking you to please refund my money in the form of a check. When did you go so downhill as a brand? Perfect size for my 5yo but not what I ordered or was advertised. April 26. We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro and American Express. System won't accept order number stating it's invalid. If you forgot your password, select the forgot password option and follow the steps to reset. I was told yesterday it was dispatched but fast way have not received it I'm wondering is it missing? Get 20% Off Your Orders Using This Nasty Gal Coupon Code. - Make sure the offer can be used for what youre purchasing. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. X. standard FREE returns on your orders with no minimum spend for a whole year, just dont forget to select Retailer website will open in a new tab. x. My order number is GEU100792984. Find out how we combat fake reviews. Just pop your items in any sealable, waterproof, and non-transparent packaging. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. Original packaging is not required! Would you like to add a photos or videos? Thanks, Jayne Y! Kind regards, Please try again later. Please advise on escalation next steps and the details of the external body I can contact if we are not able to resolve internally. My entire backside was almost exposed. Qty: 1 Size: 10 Colour: Yellow If your delivery date has passed, please get in touch by going to the 'contact us' tab. See others have similar problems so 0/0 recommend. Update 09/02/2023:Thank you so much for confirming this information, I really do appreciate it. Desired outcome: When returning a parcel please follow the process below. Nasty Gal will process your refund only after they receive the item in intact condition and in compliance with their return policy. I ordered a USA size 10 boots and received a size USA size 8 instead. You have also been charged 2 for the returns fee. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. nastygal.com We've Arrived Go meet our latest drop. We really appreciate your feedback. The dress I paid $58 for literally started ripping at the seams. Get Free Shipping + Save 20% on Everything When You Spend Over $80 with This Nasty Gal Promo Code. Highly recommend. I am sorry to hear your item arrived incorrectly, however I will be happy to help with this.Please could you be so kind as to return the incorrect item back to us through the free portal. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank You. Good to know We've gone paperless! I contacted Nastygal on facebook and they wrote that there is no number to call. She threw in a joke, too, which set the tone for my day. x. I had an issue with my return and Nikki S. was a great help! 3. Anyone can write a Trustpilot review. Please refund 41.30 to my account, many thanks. There is no phone number to call. Ellie was very clear, helpful, offered sensible options and was able to solve the problem. During this timescale, we don't need to contact the courier and neither do you, nor would we advise you to. Nobody can give me an answer and I am getting no where with the customer service reps. Every time I respond to an email, I get a new person - so I have to tell my story over again. Companies can ask for reviews via automatic invitations. It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description. The buttons were ripped off of the seams. Hello Anneliese,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Shay, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Shay.Take care,Nasty Gal x, Karen E was an amazing agent she resolved my issue within a minute and provided excellent customer service - thanks Karen E, Hi AlishaThank you for this great review. Please find QR Code to return your order GUK106832465 attached. I have been told to wait 48h, then 5-10 working days, then another 48h, then another 5 days each with someone new in customer service and NO ONE is helping or resolving this issue. If you have any further questions related to your delivery, please contact our Customer Care team. The order was meant to be Christmas gifts for my daughter. Youll need to place another order or return any unwanted items. You'll no longer receive an invoice in your parcel. or the money and now they will not even reply to my emails. I just want to assure you that if you have contacted the team, an adviser will be in touch to get this sorted for you soon.In the meantime, I've sent you a private message on trutpilot so if you could reply to this with your order number i'll certainly chase this up for you. I replied saying I didn't think I would be able to, so Emily (customer service) sent out a new replacement item with next day delivery. If the order doesn't get amended and this happens. What a horrible first impression! We work very hard on a daily basis to ensure that all of our customers receive the best possible service on a daily basis, so it's always great to receive feedback such as your own.I hope you have a lovely day.Take care,Nasty Gal x. Karen E was extremely helpful when enquiring about a return, made the process straightforward and pleasant. I had to return the boots because the boots could not fit my daughter and a replacement would not have arrived in time for my daughter's H.S. Can I return more than one order in the same parcel? I'm sorry to hear about the issue you had with your delivery. It might be okay to wear out to dinner and that's it. I was helped via virtual Chat by Jayne Y and she was brilliant. I understand you've said the order was placed on the 9th of January and since, you've been advised to allow longer for a resolution on the matter and have received no results. Return Not Refunded - Need a quick answer? Have a lovely day x, I needed some assistance processing some returns, and Karen E. made sure to resolve my issues in less than 5 minutes. I ordered from nasty gal for the first time in July and while I was amazed at their shipping turnaround, when my package arrived an item I ordered was missing and instead I got a pair of jeans that didn't fit/order. Nastygal continues to respond telling me to allow more time before I can get a refund!! I got in touch with customer services straight away (within minutes of ordering) and they said nothing could be done and I would have to collect the parcel. You will be contacted by email to verify your review. Can't find a contact for an actually human! Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Claim it. I would reduce my rating to 0 stars if it were possible. It goes against our guidelines to offer incentives for reviews. I have been emailing with the customer service reps for over two weeks to get this sorted out. Nastygal taking customers money but not proving orders HORRIBLE SERVICE, Hello Patrice, Thanks for taking the time to write a review, I'm sorry to hear that you've not received your order from us and you're unable to track the parcel. [protected], Desired outcome: The company specializes in the provision of fashion styles for young women. Desired outcome: Both my dress and my cami tank top came broken. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Not ordering online ever again. Additional taxes may apply according to local legislation**. It's very unfair that the items that are currently out of stock were her favorites and I ordered them on time. I will be sure to pass on your thanks. A lot of our production is based in the UK, which means our products will come with UK sizing. This shouldn't be the case if we have made an error, so I do apologise for this. If you paid for your order with a gift voucher or store credit, this will be credited back to your nastygal.com account. The courier would already be aware of the delay and will be doing their best to ensure the delay is resolved as quickly as possible. I was dancing and I certainly wasn't jumping around and going crazy! This experience has been extremely frustrating and I feel like Customer Service fell short. The package was scanned on December 22nd and no further info has been updated since then. : April 10. I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza, ABSOLUTELY SHOCKEDI ordered for the first time using this company on the 9th Jan. The quality is really good, I like my new clothes very much. Please include your full name, email address you placed your order with and your order number when you contact us. Last Tested. I rather have not purchased if I had known! Only the company that shipped you this package can file a claim on it, and the claim cannot be submitted online.". This timeframe allows us to launch an investigation with the courier as a priority for you as to why your items were not delivered in the timeframe you chose. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Just click, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. Help future customers by talking about customer service, price, delivery, returns & refunds. Log in to the returns portal. Disgusting business let's put them out! I've bought a few items which I've been very happy with and recently received some boots which had slight marks on. I do NOT recommend Nasty Gal. I received them in a size 6. Emma, Desired outcome: For any failed orders, any funds taken are to clear back to the original payment method they were taken from and this is within 5 working days of the funds being taken initially. Item arrived with a makeup stain and a rip in the fabric. I have paid almost $450 for my items and am missing like 5 pieces. You can track your order at the top of this page using your order number from that email. They suck and don't even apologize for all of this [censored]. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). As this is the case, you have been successfully refunded for your Leather Flatform Fisherman Sandals BLACK 5 worth 13.50 on the 14th January which would have entered your account by the 21st January. If its not there, try looking back to the date when you bought the items some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your banks processing time). Once logged in to the portal, select the . I am so upset and angry to go through this days before Christmas. Customer service was fast and efficient! Click here to get notifications about new complaints of Nasty Gal. Due to this order showing as delivered almost 3 months ago, as advised by our customer service team, we will no longer be able to progress with your missing item claim. Literally FedEx is the worst delivery service ever! When I go to track the order with the link to fastway there are no scans which means they have not received the package yet. It's sad to see how bad this company has gotten. Submit a complaint and get your issue resolved. I have had a look into this for you now and can see our customer services team have resolved this for you with a full refund which should be back on your original payment card by the 17th February. But my order arrived in the Irish hub on the 4th of December so the storm will not have effect the delivery from then on. Kind regards -Millie, Contact help 'chat' on the site it's not working, tried 10 times every time says no connections. Repack your items. (and shes lookin better than ever). Please get in touch with using one of the below options. Your kind review is really appreciate and we look forward to you shopping with us again soon, take care. Find out how we combat fake reviews. Select your preferred return option (Print returns label at home or in store options). i ordered 7 items from nasty gal two weeks ago, it said it's all depatched after 2 days. 2. I would have liked for Customer Service to have taken me more seriously and offered a more empathic resolution besides waiting for a month and getting a partial refund and the other items sent again. A weird combo that has accrued a cult-like following over the last few years. Have a lovely day, take care! I am 5'5 and weigh 138 pounds. Under the consumer contract regulations I have the right to cancel an order within 14 days. How can you advertise something without specifying the colour? Have been waiting over two weeks for an order with zero updates on where it is or when/if I will receive it. Fast and trustworthy shipping, nice and helpful customer support. However I messaged customer service and had an extremely quick and helpful response, with a full refund processed. Don't worryyou have options! Or, let us know using the 'contact us tab and we can have your item(s) resent. Shocking service, Hi,As the courier has delivered your parcel successfully, we wouldn't be able to cover the cost of the delivery charge worth 3.99. Companies can ask for reviews via automatic invitations. Select your preferred return option (Print returns label at home or in store options). For the delay in receiving your order, I can see our customer services team have given you a free express shipping code for your next order with us and a refund has been issued for your shipping fee where by no later than the 16th of February, this would have cleared back into your original payment method account. A whole week later than expected delayed delivered date due to Black Friday. Clothing Store Nastygal Nastygal Reviews 9,766 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Most relevant MV MADELINE VODRAZKA 3 US Nov 28, 2022 My package was stolen/missing and I My package was stolen/missing and I reached out to the customer service team via Instagram. Your negligence led to my items missing in the first place and your inability to reply to my contact attempts is what has led me to go to the lengths of even posting this review. Update: Thank you for sending this over. Guess what, it is disconnected. Verification can help ensure real people write reviews about real companies. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. You will need your order number and email/last 4 digits of your phone number. She told me it came from England and I would have to contact them and send it to them. They messed up my address and didn't contact me, which is why I didn't receive my order. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Strengthen your review by uploading photos & videos. It might not be NastyGal fault but FedEx says I have to file a claim through NastyGal which I don't know how to do! Normally I dont leave reviews because cba, but this time Customer Service deserve a positive feedback.Ive received a bikini set without the bottom and CS (Lucy H) sent me a new ser straight away.Thanks very much guys! Select your preferred return option (Print returns label at home or in store options). A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. If the carrier was unable to deliver to your address, try using an alternative delivery address! I have reached out to them via facebook messenger, sent two different emails, as well as engage with their ai chat bot and to no avail, i have been unsuccessful with over 5 attempts to get a response or resolution. We really appreciate the feedback as we're always looking for ways in which we can improve for future. Replies to negative reviews in < 24 hours. This old address is an hour and a half drive away (the other side of the country) and we're also suffering the COVID pandemic meaning travel is limited to essential only. Perhaps I may or may not affect your business but you have lost one client. Customer service and this company really sucks! You'll no longer receive a delivery note in your parcel. So lovely and understanding! Different size and properties to the advertised item. Why wasnt it specified on the order page? Faulty item but excellent customer service. If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. Garbage ability to fix a problem. Sent back a pair or boots thst didnt fit over a month ago and had nothing! 60% Off Sitewide Sale (Nasty Gal Coupons) . Please note the USA Express Shipping service cannot be used for military postcodes. Started return process and found out it costs 2 to return my order. Your cookies are disabled. Many thanks, I cannot log in since now it says email not found. Once you have processed and paid for your return in the portal you're ready to post it off! We use dedicated people and clever technology to safeguard our platform. Hello Catherine,Thank you for taking the time to leave your review, we do apprecate your feedback. Be sure to keep an eye out and to keep watch on your tracking and I hope your items are with you very soon. Just visit the Nasty Gal website and place your order. Once you have processed and paid for your return in the portal you're ready to post it off! I dont need to wait when it says 4-7 days shipping. see attached screenshots of purchase invoice, email and returns QR code, Desired outcome: I ended up returning 75% of the stuff I bought (bad quality, didn't look anything like the online photos.) Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). If you do not want to consent to this use, please do not contact us other than by email. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces.

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