Apparently sometimes it's out of their control. Published on Aug. 24, 2022. After the switch, you will enter the email address you use to access the community in order to reset your password. All both of them could keep saying is "we sent you an email." Chat with the representative until a refund has been issued. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Apple Wallet Tickets Not Tranferrable????? Unsubscribe at any time. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But it won't charge you a fee just to list your tickets, so there's no risk there. What's tricky, however, is that there aren't pre-set fees. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. Lindsay is the author of this solution article. As this date approaches, you don't need to contact us. Cookie Notice I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) The Ascent does not cover all offers on the market. Danielle is the author of this solution article. That means when you buy or sell tickets, they are only the intermediary. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. I know to check venue ticketing at first and if it's sold out I'll go resale market. The total price I had to pay was $400 for ticket and the fee. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. We have not reviewed all available products or offers. I went on to lose both my original ticket value AND the charge to my account. It would have cost me 1300 for the same ones had I waited any longer. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. how do I sell tickets to an event not yet listed? A link has directed you to this review. Make sure to ask the customer service agent to send you an email confirming your refund approval. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! Did you find it helpful? ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good This is based on when the seller told us they'd have the tickets. StubHub obviously does not care about its customers and will find any way to take money from you. But in either scenario, it pays to explore other options, too. Sometimes, StubHub only allows hard stock ticket sales. Our content is intended to be used for general information purposes only. Obviously AVOID IF YOU CAN. It is not in a seller's best interest to cause issues for a buyer at the same time. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. Gather all the information you have on the purchase. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. . 24/7 customer support: Stubhub NEVER processed a refund and NEVER provided an account credit. Not sure how this malicious tactic is seen as legal. To check your expected delivery date, look at the 'Ready' date in the order details. Unsubscribe easily. Hell they got there money so send the tickets. I understand you offer guarantee, but I want to make sure I can actually get into the show. so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. Understanding your order's delivery status Print. Call toll-free from the U.S. or Canada, or chat online with support. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! same here, what I have learned is that someone can advertise tickets to sell, without having them. You'll get your ticketsby the end of the day on your order's expected arrival date. It may be close to the event due to ticket delivery delays. Stubhub is a marketplace. Your sale will show as an open order in your Stubhub account. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. I was assigned 2 seats, 67&68. You will enter your community username and new password and done! Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Ticket was sold and then canceled in this 3 hour period. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Thanks. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . Use of this website signifies your agreement to our, Understanding your order's delivery status. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. We value your privacy. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. You will enter your community username and new password and done! Re: Why would seller unnecessarily delay ticket delivery? Customer service all the way to your seat, 2000-2022 StubHub. So sorry again for the concerns! MLB is partnered up with Stubhub's and is fully integrated with them. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. Checking vs. Savings Account: Which Should You Pick? After the switch, you will enter the email address you use to access the community in order to reset your password. I'm glad I didn't. Hey @PM444! Seller Beware!!!! Customer service all the way to your seat, 2000-2022 StubHub. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. They will take your money then make you jump through hoops to get it back. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. I bought tickets in November and there was a "delay" in transfer. It's looks like pure scam. and our Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Copyright 2023 Consumers Unified LLC. I called an hour before the concert to learn that my tickets were unavailable. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. Will my tickets arrive in time? 03-25-2022 10:53 AM. And so if you wait until you're within a few days of a given event, you might snag a great deal. And if so, you may be curious about StubHub if you've never used it before. I am furious! For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Sellers often list tickets on StubHub weeks or months ahead of a given event. How Much Does Home Ownership Really Cost? Wait for a StubHub representative to reach you. Provide the information they might require. Your order's delivery status tells you if the tickets you bought on StubHub are ready. If I'm on Disability, Can I Still Get a Loan? Did you find it helpful? Musicians can get sick and sporting events can get canceled. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. I paid about $150 per ticket, including fees. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. I'm with this person. Hey jbsmith! Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. More than double the face value. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. Great question. You're protected if events are canceled. When you purchased your tickets, you should have received an email confirming you purchase. Help us improve this article with your feedback. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. Get buying tips about Ticket Websites delivered to your inbox. Rather, those fees can fluctuate based on factors such as ticket price and demand. Their customer service isn't much help either. Sometimes, events don't go off as planned. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. 3. Explain your case the best you can. Here's what went down: On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. I am in the same boat. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. All Rights Reserved. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Copyright, Trademark and Patent Information. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? ook at the 'Ready' date in the order details. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. Original review: April 16, 2023. I have sold ticket many times before, this is not my first time, never had a problem. Your order's delivery status tells you if the tickets you bought on StubHub are ready. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. How long the refund will take to process. We really do appreciate the feedback though. Help us improve this article with your feedback. We value your privacy. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. My friends have had no issues using this as well. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There are still tickets available it is just a very slow process," Smith Tweeted in March. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Mobile app: "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. Seems like nothing but questions on this site with no answers. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. How is that they don't accept refunds, but you also aren't guaranteed tickets? Well start sending you the news you need delivered straight to you. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. Sorry we couldn't be helpful. I was also able to confirm that my sale had been moved from the Open category to the Completed category. Not getting your tickets until the day of the event has . Its location on this page may change next time you visit. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Help us improve this article with your feedback. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. It should be when you pay for the tickets then the tickets should be sent . Bought my tickets 4/6, said they would be ready 4/22.

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