We act on your behalf, as seller, when listing or reselling tickets. Signing up is free, and you can choose between two levels of membership. Order #******* *** Expedited by ***MI Expedited Tracking #************************** Coachella Weekend 1 2023 FRI Apr 14 SUN Apr 16, 2023 I never received these. As a matter of policy, BBB does not endorse any product, service or business. No refunds are offered for online (virtual) events unless the event is canceled. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, You can get monitor and take more control of your, Customer Support Frequently Asked Questions | FedEx, Shipping | FedEx - Frequently Asked Questions, Enter your tracking number or reference number., Enter edits to your delivery address and click, Enter your contact information, in case we need to reach out to you, then click. mail Terms and conditions of sites linked to by or from the Service may vary by site. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. They asked for these documents to change a damn name. Please review the purchase agreement linked in the email as well as the excerpt provided. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. My ticket ID is ****. My sister and I were very excited to see Muse. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. Next to the delivery address, click the down arrow . This policy will apply regardless of how the error occurred. I did all of this. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. On January 11 2023 I purchased to VIP First weekend passes to Coachella and one VIP Parking. To read the updated Privacy Policy, please. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. A fee will be charged for additional requests. If the package label has been created, you may need to call UPS customer service to update the address.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0_1');.large-leaderboard-2-multi-158{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. At NO time BEFORE I purchased these tickets, was there any mention of not being able to transfer tickets until a specified date. By clicking Next, you agree to the AXS.com Terms and Conditions. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home. They need to release money from resales. You will also be responsible for paying any applicable taxes relating to your purchases. Click on Your Account. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. We recommend using one of the following browsers to access this site. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. 1. Supercharge your business shipping with total visibility and control. After calling several times to have them address my issue, nobody was able to help and they all gave me false hope and incorrect information. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. You can do it all in one place. We have made changes to our Privacy Policy. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. If the driver is unable to deliver to the address, they will attempt to leave the package with a neighbour. On the second delivery attempt, the driver will attempt to deliver the package to the exact address. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). Through the website, log in to your account, locate the package you need to reroute and select "Change Delivery. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. To do this on the date of the concert! I asked for a refund. A fee will be charged for additional requests. If the package was sent to an incorrect address, then the sender is responsible. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. Our helpline number is 1-888-929-7849. All applicable fees and charges will be disclosed prior to completion of your purchase. They will then be able to help you route the package in the right direction. All attendees must conduct themselves properly at an event. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). I do see that your refund was approved and processed on 4/18/23. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). Upon your payment in full, you shall be entitled to the tickets you have purchased. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. The live chat is designed to be a quicker way to get help with your questions, as compared to phone or email support. Some account services require a fee to make changes to the delivery address. We notice that your web browser is out-of-date. 1 Reply GMHoodwink 24 days ago Yes, you can change your delivery address with UPS before the first attempt. Click-N-Ship. 732 complaints closed in the last 12 months. To do so, log into your UPS account, select My Delivery and enter in your new address. UPS Express Critical and freight shipments are not eligible for this service. Learn more about FedEx Delivery Manager. Skip Send Links Send. Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. This response is final and will not be reevaluated. On 3/20/23 I received the following email. If your claim is valid, the customer service representative will work to arrange for a replacement delivery and/or a refund. Price and availability of any ticket, product or service on the Service are subject to change without notice. I have to make travel plans. At this point all I want is a refund since I did not get a confirmation email or the ticket and they can find it. How long does it take to receive them? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. Unfortunately, my **** application was checked and I could not get my passport back before the event date. Are e-tickets different from digital tickets? We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. Additionally, you should check with the sender to see if they would like you to destroy the package if it is not deliverable, just in case the package contained anything valuable or confidential. After I gave them this information, I havent heard anything back in over a week. I did not approve a second charge they're impossible to get a hold of idk what else to do. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). All fees and charges relating to your transaction will be disclosed to you during the purchase process. PROMOTION RESTRICTIONS. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_30',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_31',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0_1');.narrow-sky-1-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Depending on what type of package it is, you may be able to return it to the sender free of charge or require them to pay the postage. You can try contacting them if you have any questions." Youll only be charged if your intercept request is completed. Once you're signed in, select Accept Transfer. After that, the package will be returned to the sender. Service Alert Due to Situation in Ukraine. This does not apply to "Adult Signature Required" deliveries. Please consult the seller fee information found within our Service. We act on behalf of a seller (our Client) when selling Primary tickets. Click on Selling Info. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Thank you for contacting AXS. Need to change your address after you've placed an order? VIRTUAL (ONLINE) EVENTS. By using the Service, you agree to the Privacy Policy and Terms of Use. ***Premium members get two free confirmed 2-hour delivery window requests per year. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. Your phone is your ticket use the app at entry to get in. How can we possibly contact them with a question? For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. You are urged to review all pages displayed during your completion of a purchase. Rent/Renew a PO Box. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Install the AXS app before your event. The recipient will then have to contact UPS to arrange a suitable delivery. PROPER CONDUCT. Violation thereof is grounds for revocation, seizure or cancellation without refund. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. If you received a wrong UPS delivery, the best way to report it is to call the UPS customer service team at 1-800-742-5877. I asked to talk to a manager, but apparently one isn't available for ***** hours. BBB Business Profiles may not be reproduced for sales or promotional purposes. Due to the time frame to the tournament, Im requesting a full refund. We partner with multiple Venues, Clients and Promoters that create the events that our consumers attend. If you are unable to find tickets or parking rights, please check back again. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. Thank you for contacting AXS.

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