I was today asked to telephone them by text, when I did I was told the queue was so long I would not be connected !!! Portsmouth is the most convenient port for those coming from London, less than two hours away. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. WebCustomers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, Brittany Ferries You have a right to enjoy free shipping when you order Brittany Ferries for the first time. Its essential to read the policy documentation before saying yes. site and will not be responded to individually. Please be assured that our team are working hard to constantly improve the user experience on our website and your feedback helps us to do this. Savings of up to Special Offers with newsletter sign ups at Brittany Ferries. First of all, please accept our apologies for the delay getting through to us. REFUNDS What a shame. Die Stornogebhren sich etwas hoch. I have also tried phoning on two occasions but gave up after 20 minutes on hold. refund We have used this service since its inception, when it was wonderful. As long as you have a valid NHS ID, you can take advantage of a vast range of Brittany Ferries discount codes and vouchers exclusive to NHS staff. No other crossings could accommodate the size of our vehicle, although the Poole-Cherbourg route initially took the booking but we subsequently read in the small print that it would not be allowed on board! The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for travel up to 31st December 2022. Took over an hour from docking to get off though and Spanish customs/checks another hour so don't expect a quick getaway ;-), Good afternoon CliveThank you for your 5 star review.I am so pleased that you have had such a positive overall experience with usapart from the wait at customs.We look forward to welcoming you back on board again soon.All the bestNiamhBrittany Ferries. My original e mail to customer services was on 28/2 nearly six weeks ago and before the strikes in France, Dear Kevin Prideaux de LacyThank you for your review.I am sorry for the current response time from Customer Services, this is due to the many sailings affected by National Strikes in France recently, and still ongoing. When a sailing is cancelled because of adverse weather conditions, tidal conditions, unforeseen operational or technical reasons or other circumstances where force majeure applies, such as strike action or blockade of ports, the operator is duty bound to refund the ferry fare.. Good afternoon DavidThank you for your 4 star review.I am so pleased to hear that you enjoyed your time on board with us and that the grandkids were well entertained!Hopefully we will be able to welcome you all back on board soon.All the bestNiamhBrittany Ferries. For all the latest advice regarding coronavirus, visit ourCoronavirus information page. We have noticed that there is an issue with your subscription billing details. It pays to shop around for your travel insurance: for example, Columbus Direct and Aviva both offer add-ons to cover airports and ferry ports unexpectedly being closed because of strike action. Find new Brittany Ferries discount codes at PromoPro.Brittany Ferries is here to offering every customer the great savings, Shop now and receive huge promotion on top brands.Grab it now. Christopher Jones, press officer at Brittany Ferries, comments: Our Portsmouth Cherbourg service is operated by catamaran, the Normandie Express. I have no desire to run through the whole complaints process, contacting ABTA etc but I'll do it if they make me.Very, very dissatisfied with this response which may cross into illegal business practices - certainly unethical. refund The car deck is very spacious and not cramped. The staff were welcoming and helpful. We hope that we will be able to welcome you on board one of our ferries again soon. read more, This is not a review of crossing. A link is given via booking reference and surname. We use cookies and similar technologies to provide you with the best web experience. I guess Ill be going to my bank. refund This May, we provide you with 21 fresh Brittany Ferries Discount Code. REFUNDS The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. However, if the voucher that you used was as a result of us cancelling a previous sailing please contact our team here https://www.brittany-ferries.co.uk/information/contact and they can look into this for you. Good morning RayThank you for taking the time to leave a review.When we introduced our new ships, we trialed including breakfast and dinner. Want to know more about our cookies and how they improve you're experience? Dear Mr and Mrs Waistell, Thank you for taking the time to write a review. Brittany Ferries: No refund for cancelled bookings and washed their hands of customers at the worst possible time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. Frustrated by lack on eating facilities aboard and their limited opening hours. Brittany Ferries: Worst Customer Service - NO CASH REFUND - See 3,396 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. 20% Your Purchase on Site.You'd better grab the deals fast, or else you will miss it. Would like to book a sailing to Bilbao for mid May but cancellations - if you can make sense of the sailing updates - appear to make this something of a gamble. Refund Code For Brittany Ferries May 2023, Brittany Ferries Advertisers Discount Code, Brittany Ferries Friends And Family Discount Code, Not only can you have a comfortable and pleasing shopping experience at Brittany Ferries, but also have access to, It's a wonderful thing to refer friends via the referral program to Brittany Ferries. had an email from Brittany Ferries to say they have issued a voucher for 500 to be used for a crossing in the future. DoNotPay can help you avoid unwanted charges altogether with its virtual credit card product. Save money with our valid Brittany Ferries promotion for May 2023.A discount code is your key to save money. Terms and Conditions & Privacy Policy, If there is a P&O account linked to this email address, we'll send over a link to reset your password, Enter the email address associated with your account, and we will email you your booking reference, If there is a P&O account linked to this email address, we'll send over your booking reference. Department of Transport. Uh no, weve got our 2 week holiday booked next year. The value of the Refund Credit Note must be equal to the amount paid for the original booking, or less than the amount paid, where a part cash refund has previously been given. Brittany Ferries may randomly provide some discount codes for your order from time to time. Carry on browsing if you're happy with this, or find out how to change your setting in our privacy policy. WebEnter your booking details Use the same email address and lead passenger name that you used on your original booking. Customer service and communication is deplorable. This means promopro.co.uk may receive a commission when you purchase a product through our outbound links. Bank Routing Number 221283512, Affinity Federal Credit Union Buy all your VW California Accessories at the Club Shop Visit Shop. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for Hello 'Maps823647'I am sorry to read that your sailing was affected by the suspension of our services due to the COVID-19 pandemic. Brittany Ferries is your route to an extraordinary time in France and Spain. For traveling from Portsmouth to Le Havre by ferry, these Portsmouth and Le Havre maps will help you determine the driving route to and from the port. This type are not permitted to operate when the wave height exceeds 3.5m. The voucher is valid until the date shown above and may be used as whole or part payment for any ferry crossing or Brittany Ferries' inclusive holiday. If a voucher of monetary value is redeemed for a booking of lesser value than the face value of the voucher, no differential refund can be made. Replacement vouchers will not be issued. Please note refunds can take up to 28 days. For example, if you are travelling in a motorhome that exceeds 3m length or with a trailer, be aware of which ferry operators can and cannot accommodate it. Today my bookings for B/Ferries and campsite in France, booked through the CAMC, were refunded to my bank account in full to the last penny. Brittany Ferries had begun to issue refunds in the last week of April for customers that wished for a refund. Save Money With our Brittany Ferries offer.Get a chance to save money at Brittany Ferries. You can find more details about how we use your data in our, Don't miss out, sign up now to make sure you receive our latest offers, At least one special character (with the exception of #, &, + and spaces). If the arrival of the ferry is delayed or the crossing cancelled, compensation of between 25% and 50% of the ticket price will be awarded. When a cancellation happens in advance, all customers are pre-advised by text messages: this is why mobile phone numbers are always requested at the time of booking. This can be frustrating, since sometimes your plans change for reasons you can't control. WebNo refund where fare is lower. Watch the small print when booking sites, unless you definitely can predict that C-19 won't disrupt things. Recommended experiences in and around Portsmouth. I told them this was probably not legal per EU regulation and I would raise to ABTA if they did not provide a refund. Find new Brittany Ferries discount codes at PromoPro.Receive a free gift from Brittany Ferries. Cancellations can be caused by adverse weather conditions and technical failures. Good afternoon,Thank you so much for your review & compliments concerning my colleague Jessica. She was polite, helpful and very friendly. This first experience is valuable, which can upper your feelings about our site.Hurry and dont miss out. - See 3,385 traveler reviews, 868 candid photos, and great deals for Plymouth, UK, at Tripadvisor. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. Yes. The call connected , answered then disconnected. Find new 100Percentpure discount codes at PromoPro.Enjoy Extra 10% Off Sitewide without paying extra money when using discount code at 100Percentpure.Buy more and get savings. Instead you canBook with Confidenceknowing that you can amend your travel dates without incurring an amendment fee during 2022. This review is in regards to the customer services for booking the trip, changes needed to make for the trip and the amazing support regarding traveling with pets and help with the documents. Thank you for choosing to sail with us!Best regardsJanineBrittany Ferries, Hello Jean,Thank you for your review - I'll be sure to forward your compliments on to the agent that assisted you (Sally).We look forward to welcoming you on-board in future!Kind regards,JamesBrittany Ferries. Great service. Cruise and Stay Breaks start from 66 at Brittany Ferries. Dear Jonathan, Thank you for submitting a review. All Discounts Live And Tested.Get great opportunity to have discount on Brittany Ferries.Buy more and get savings. Want a refund? Brittany Ferries Student Discount: Exclusive offers for all students.Get yours now. Very bad!!!! Brittany Ferries credit notes are valid for travel for 2 years. What time is Check-in? When do I need to check in? Check-in closes 45 minutes prior to departure for all routes. Brittany Ferries recommend you check in at least 90 minutes before departure. Now it is a labour to be endured. Comfortable crossing and good catering facilities on both crossings from Portsmouth to Caen. Customers were entitled to a refund under EU regulation 1177/2010. Unfortunately, the level of food waste was unacceptable so we altered it to dinner only in the hope this would improve things; sadly the food waste remained extremely high. The discount will be shown on the payment page and this is where you add the refund credit code as well, you need to tick 'yes' when asked if you have a refund Also a cabin overnight is around 100. refund Here's what Brittany Ferries customers should know about refunds. Save Money With our Brittany Ferries offer.Once you have filled up your basket with lots of lovely goods from Brittany Ferries, never forget to use this discount code to get your money off.Hurry and dont miss out. Companies are issuing Refund Credit Notes for all types of bookings except flight only. BRITTANY FERRIES Join today and get the latest news and deals straight to your inbox. We appreciate your patience during this time. This is applicable to both new and existing bookings. Due to the volume of affected customers and bookings, this has been in done on a sailing by sailing basis but by now all customers have been contacted.Please accept my apologies for the disappointment and disruption caused.Kind regardsJaneCustomer ServicesBrittany Ferries, This is the version of our website addressed to speakers of English in Australia. )Not much customer service here. In the event of cancellations, monitor the ferry operators website and Twitter account. In most cases this should show on your card within 5 working days but this may take longer depending on your card issuer. Given the longish check in procedure it would be useful to have fast charging available for electric cars in the queuing process. refund You must check that all countries you will visit on the ship are covered. Shame you don't have similar prompt resources else where. These tickets require a 25% deposit at the time of booking. On Santona we loved the lounge worth every penny. Further 75 off Selected Crossings at Brittany Ferries. - See 3,356 traveler reviews, 855 candid photos, and great deals for Plymouth, UK, at Tripadvisor. - See 3,342 traveler reviews, 853 candid photos, and great deals for Plymouth, UK, at Tripadvisor. refund read more, Brittany Ferries will not provide refunds for crossings they cancel, only a voucher, in breach of T&Cs. Holidaymakers struggle to get refunds. General ferry booking terms and conditions | Brittany not very good. Check hot Brittany Ferries Discount Code along with Refund Code For Brittany Ferries to get amazing savings on your Brittany Ferries online purchase. REFUNDS Choose the most convenient route and shorten the drive to your destination, saving time and money. Kind regards Jane DoNotPay's Chargebacks product offers a fast, easy and successful solution. | Read 19,761-19,780 Reviews out of 22,508 BUT if people do decide to take a voucher, they can be processed straight away. Webaffinity credit union: 4600 n w 2nd ave/ des moines: iowa, 50313: 273074504: affinity credit union: 475 nw hoffman ln des moines: iowa, 50313: 021283547: affinity federal credit Thanks Ruby for helping me to amend a small detail on my booking. Depending on your circumstances, you may find your travel insurers can help. Some dont cover strikes at all. REFUNDS Kind regards Leah Brittany Ferries. Good afternoon,Thank you kindly for your review - we definitely agree with you there! Great to be able to take dog and car load of stuff to Spain. So sorry but Santona was not upto our expectations. Registered office: 1 London Bridge Street, SE1 9GF. See our cookie policy. The value of the Refund Credit Note must be equal to the amount paid for the original booking, or less than the amount paid, where a part cash refund has previously been given. I'll be sure to pass your thanks on.We're looking forward to welcoming you on-board in future.Kind regards,JamesBrittany Ferries, We have due to the current situation, had to change our ferry several times. You need to employ more staff in call cetre rather than relying on IT that all customers are not happy using, Dear David, Thank you for taking the time to write a review. Much better to have a buffet style meal. Once again, thank you for taking the time to write about your experience.Kind regardsLeahBrittany Ferries. Return travel must be completed before 31st December 2022. The first discount of the nice items of Brittany Ferries in the premium online stores is especially suitable for newbies who have not yet happily shopped in online stores of Brittany Ferries. Save Money With our Brittany Ferries Coupons.Brittany Ferries is here to offering every customer the great savings, Acquire extra 25% on selected holidays.So have a browse today and save a big amount of money. Hence it pays to renew rather than shop around at the moment. Companies can ask for reviews via automatic invitations. Suggested companies are based on peoples browsing tendencies. They will answer your email as soon as possible. Want to speak to their customer services? The flight back to Portsmouth departs Le Havre in the late afternoon, returning at 22:00. We have booked to go away on 3rd September Stena Lines Harwich - Hook of Holland then Return Santander - Portsmouth on 28th September. Brittany Ferries: Cancelled crossings - NO REFUNDS! I am sorry to hear of your disappointment regarding your recent sailing with us and I'll certainly pass on your valuable feedback to the relevant department. Brittany Ferries: Cancelled crossings - NO REFUNDS! Brittany ferries rip off Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Difficult to get the cabin that you want these days. My young sister has recently been diagnosed with cancer and very Ill.I contacted Brittany Ferries to ask if we could reschedule our upcoming booking .The customer service agent was without any empathy or compassion .He constantly quoted advocate for travel insurance In these most difficult of times a bit of kindness would have been so appreciated.We cant rebook as at this stage we dont know if my sister has days weeks or months left ,but my request for a voucher for a later trip was refused .A difficult situation was made even worse today ,I am totally shocked and saddened by his lack of understanding .Brittany Ferries ,you are a large company and could do so much better . With its excellent road network connections, you can enjoy a hassle-free journey. We have always found the staff friendly and efficient and we have been accommodated without any problemsExcellent service and customer careDenis, Good afternoon,Thank you for your review - it is greatly appreciated. This makes it a convenient way to take your car on holiday with you. Regarding the trip itself its only in February so will review that aspect then but have no doubt it will be just as high standard of service and support. Harold and Terry Aliffe, who live in Mazarron near Murcia, Spain, and visit England every year, also had their Portsmouth to Bilbao ferry cancelled. Wants to enjoy great savings?Using this discount code at the checkout to get a great discount on your fashion goodss from Brittany Ferries.Come on and enjoy the discount in the whole site. Watch out when booking make sure it's the cabin you want very confusing. 2023 Trustpilot, Inc. All rights reserved. Brittany Ferries - 20% Service at just 2 days. Ich musste die Reise stornieren. So we pay our cabin more than a room in an hotel. more. Special Offers with newsletter sign ups at Brittany Ferries.Grab yourself the bargain before anyone else does. Many passengers were travelling without adequate insurance to cover the inconvenience and associated costs of cancellation caused by strike action. It is also easily accessible from the Midlands and South, with direct connections to the M3 and motorway network via the M27. Raymond Smith, who crosses from southern England to northern Spain in his articulated lorry every fortnight, said: I was meant to be on the Brittany Ferries crossing from Portsmouth to Bilbao. No significant complaints in the past. If the arrival of the ferry is delayed or the crossing cancelled, compensation of between 25% and 50% of the ticket price will be awarded. Brittany Ferries offers a range of ports and sailings to bring you closer to your destination, reducing driving time and allowing you to enjoy more of your holiday. I saw in the news the morning that the Competition and Markets Authority is flexing its muscles on the whole issue of cancellations/refunds so it will be interesting to see where that goes. Brittany Ferries: Refund Refund Refund - See 1,144 traveller reviews, 439 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Do we have to pay? They will also gain adequate assistance for snacks, meals, refreshments and, where necessary, accommodation for up to three nights. Very clever. I have been pondering what the situation might look like once travel and holiday restrictions for us going to the EU are lifted. The Package Holidays and Travel Trade Act 1995 gives travellers the right to a refund of all payments where a package holiday is cancelled by the traveller or organiser due to unavoidable and extraordinary circumstances. The only thing that prevented this from being five stars is I did have a very long wait on hold. How do I pay for a booking with a voucher? - Brittany Keep your mobile phone operational in the days before the crossing, and check for text messages from the ferry operator. Our crossing was cancelled, without any warning sent to us. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. According to Aviva (who have stopped selling new policies) it seems you can renew with the existing cover, so Ill be renewing our policy in August to protect against cancellation of flights we have booked for October which may be cancelled after August. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. For sailings beyond this, until such time as we know a sailing is going to cancel, we are going to assume it is operating. Brittany Ferries: Refund by vouchers not cash - See 3,351 traveler reviews, 855 candid photos, and great deals for Plymouth, UK, at Tripadvisor.

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