Simply call 151 from your BT Landline, or 0800 800 151 using your Mobile Phone (charges may apply). Its quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. You've disabled cookies on the browser. Please enable it prior to continuing. How can I test a phone line without a phone? Please try after 20 minutes. If you need help remembering your username or password you can use the links below. Press the Power button again until all the lights come back on. When I call someone there is no dial tone? You may want to get her a mobile phone - you can get a nice senior citizen mobile that is basic, has larger programmable number buttons and a emergency red button. How do I troubleshoot a landline phone problem? Identity verification on any device using your present methods have been locked for 20 minutes. Simply click the button below to get started: Need more help? Find out about Major Service Outages (MSOs). View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. You will hear a recorded message that tells you the name of your long distance phone service provider. If you need help remembering your username or password you can use the links below. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. In. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Unplug the phone or device from the wall jack. If you do not have a clear dial tone, the problem is with the AT&T network. Report a fault Contact us Did this help? Please enable it prior to continuing. Obvious answer is to ask . See how well the networks working for your BT Business broadband, phone line or Cloud Voice service. Never approach a downed wire yourself. But, for security reasons, you won't be able to use the Call Diversion and the Out of Service message facilities available through online fault tracking . Please try after 15 minutes. Find out how to solve issues with your service including making and receiving calls or problems with your handset or extensions. Or if you don't have a secure online account yet, simply create an account. My elderly mother's landline isn't working and she has no other method of communication. Reported a problem already? Report and track your BT problem. Thomas Duecke, president, global customer service | BT for global business. To manage your account, view your bill or access other BT services, you need to login using your BT ID. While telephone lines do have 48 volts of electricity running through them, its usually not enough to cause a shock, though it may affect a pacemaker. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. BT internet down? You have had too many unsuccessful attempts to login. Go to our email log in page > to log in to your BT Mail inbox. Make a call and ensure that you and the person you called are able to hear each other both ways and that the line is clear from static or robotic noise. If theres a problem you cant fix yourself, theres no problem reporting it to us online on your mobile. Fast. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Register now! If it is a cell phone, try calling a number in your contacts since you will not be able to hear a dial tone. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Please try after 15 minutes. BT Halo includes services worth up to 468 over your 24-month contract for just 1 extra per month. You have been temporarily locked out. Report a fault to fix a problem It's quick and easy to report faults with BT Business broadband, phone line, email and all Cloud Voice services. If you dont see such a button, look for a menu button. Rearrange your landline engineer appointment. Visit the BT Community, where our customers share their expertise and advice. % of people told us that this article helped them. Remember me ) Back Security Help Create one Quick links See all help > Sign up for BT ID > Having problems logging in > Problem with BT Business phone line, broadband, email or a Cloud Voice service? Report a fault and we'll get your BT Business service working again. My phone line works for the telephone but not the internet. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Sending or receiving email. Continue the test to all the phone lines. Log in issues. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. Available 24/7Free from UK landlines. If you haven't already registered, now is a good time to do so. Make sure the phone cord is plugged into the correct port on your phone or device. To manage your account, view your bill or access other BT services, you need to login using your BT ID. If you have static on all phones, it could be a problem with the outside equipment, which may be caused by wet conditions including moisture you cant see. How to report a BT line fault or broadband fault. Find a hotspot and learn how to connect your devices. Run the same tests our experts use We could fix it while you report it Book an engineer when you need one Log in to report a fault Register for My Account Reporting a fault - what happens next Why is my landline not working but my internet is? Understandably, this has left some believing the internet being pumped into their homes isnt performing as well as it should. Look on the keypad of your phone. When you run the tests online, well ask you simple questions, and let you know how well put things right. All tip submissions are carefully reviewed before being published. Well offer the fastest fix with the first available visit youre in control to change it. Administrator. It may be worth upgrading to BT Halo. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Book the earliest engineer for the fastest fix. Please check you entered your username and password correctly and try again. This is also the correct number to report a Broadband Speed issue or you wish to report damaged BT Network. BT Faults | Report and Track your BT Problems | BT A broadband order. 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Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Make sure you close and tighten the Telephone Network Interface cover. For further help and support visit: http://www.bt.com/helpSubscribe now: https://bit.ly/2qIe9W3Twitter: http://twit. There's no need to call. If you still have problems, then post back here. Enter your user name and password to log in. To create this article, volunteer authors worked to edit and improve it over time. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. TimesMojo is a social question-and-answer website where you can get all the answers to your questions. . Report a fault with your BT Business phone line, broadband or email Problem with BT Business phone line, broadband, email or a Cloud Voice service? What can we help with? Press the Power button on the back until all the lights go off and wait for 5 minutes. Theres no need to call. Unplug. Making the choice between hiring an electrician or a telephone technician might make all the difference. Get support with faults and repairs, and more. Phone BT Faults to carry out a Line Test, or report a problem with your installation. You have had too many unsuccessful attempts to login. Some models have a button labeled ringtone or something similar that allows you to toggle through available ringtones. Please enable it prior to continuing. The TV help tool is available to all BT TV customers. Report a fault with your BT Business phone line, broadband or email. Please check you entered your username and password correctly and try again. Plus track faults, check your service, and more. Please enable it prior to continuing. We always aim for 100% target availability, but sometimes things do go wrong. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Dial the toll-free number 1-700-555-4141. Enter the fault reference, service ID or phone number. Select the fault to see a progress update or any steps you need to take. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Or if you dont have a secure online account yet, simply create an account. How do I change the dial tone on my landline? Request a service order so that they will be sure to respond to your service call promptly. However, a BT WiFi extender could be quite pricey. Home | About | Contact | Copyright | Report Content | Privacy | Cookie Policy | Terms & Conditions | Sitemap. BT Community Sign In to BT Community Username Password Keep me signed in Forgotten Username or Password? Invalid passcode. WhatsApp us, The quickest and easiest way to contact us. Its the fastest way to speak to us exclusively available when you report a broadband fault online. BT Broadband help. It may take a few minutes for the lights to settle. 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