Does anyone know if any members of this group have been able to re-open it after a dispute of some sort? CSR talked to me in a tone like I was doing something fraudulent and concludes with Well keep and eye on it! Keep an eye on what? I'm not being dramatic- I'm telling everyone because I don't know what to do! And, yes, I haven't been late and I've been a loyal customer for over 10 years. Last interaction, they refused to reopen and send my rewards, then hung up on me@, They closed 2 of my accounts a total ofalmost 50k worth in credit they took me of a credit card I was an additional on with a credit line of approx $55, 000, I tried to tlk to a super viser but he saaid it was due to hi risk and he can't give more details as he does not know, The irony though is that I had on card 0 balance on the other card I was uosing less the 25% and I have more money in my citi account of the amount of credit they gave me. Every time I call them to inquire about the closing of my accounts , the day they can only send out the reason through mail. Citi bank canceled my card too but only after 6 years. It seems like many others have this issue, including people who have been loyal customers. Please be advised that future verbal and written communications from the bank may be in English only. I Also Had A Credit Card That Got Closed. I have a similar situation. Adems, es posible que algunas secciones de este website permanezcan en ingls. I went ahead and got a Wells Fargo Active Cash which is literally the same rewards as Citi Double Cash. I'm also furious that they didn't tell me and declined a charge with CVS caremark and now I'm waiting on a script. New comments cannot be posted and votes cannot be cast. Until I called customer care several times, I was not even aware of it! After going into the branch (which was a >30 minute drive away lol), the representative told me that since it was an online account, he couldn't do anything and they could only help me over the phone (??? I would like to verify the KYC document number, I have not submitted a valid KYC document in the past. I just opened my account and deposited money. These banks get away with murder and there is no oversight. If my account is closed, I should be able to go in and get it. I was costing citi too much money even though they made a fortune off the transaction fees. This is completely unethical; but honestly, if this is how they conduct business after we the taxpayers bailed them out, then I'd rather not be their customer. I opened my account ONLINE last week a checking account and got a debit card . Most times had long tme on hold why friendly - but puzzled- rep tried to talk to a supervisor. Treat them like they treat you. Fraud dept doesnt know anything except you will receive a check in 60 business days and hung up in my face! All my money's in that account it's been like 4 days I have no gas for my car I've had to take days off work I can't buy food and Citi won't help me. Please send it to us as an attachment. Every single time we try to log on to Citi to pay a card our "information" is incorrect either the username or the PW and this happens for all of these cards and every month we get logged out and have to call to get the account reset, every month we get a new username and a new password, but it doesn't matter because next month it'll be the same Why does my cat sleep on the floor instead of her bed? They did the same to me and I am over 90 days. I filed a complaint with the Office Of The Comptroller Of Currency. The real killer is I warned our commercial banker I'm going to recomend to my boss we closed our citi account and he can't figure out why. You may also find that your account is shut down from lack of use, even if you have a zero balance. Politics creates enemies that are not there. Just follow these steps on Citibank Online. 5 Tips to Avoid Romance Scammers: Protect your heart- and wallet. Since I also speak perfect Spanish. I opened this account first week of December just wanted to change from Wells Fargo, well I funded the account with 25$ and it sat there until my first paycheck from Walmart was deposited. I have created a Facebook page "Iwas Cheated" to inform as many people as I can of this ridiculous practice! Include your name and the last 6 digits of your Citi Commercial Card. Spoke to a Keesha KYP7 id number, she was rude, she was mean, screaming at me and would not allow me to speak to a customer rep. However, although the Zelle account is in your name, it is actually controlled by the scammers and any money sent to this account . Recognized my Citi default card stopped working for my phone bill. My Citibank account was closed without giving appropriate reason. To bait you, an email may say there's an urgent situation concerning your account, then ask you to click a link back to a spoof website to provide personal information. Citi and its affiliates are not responsible for the products, services, and content on the third party website. A year after that, I attempted to reapply for their Brooks Brothers account. True enough, although when an account is closed like this, it's usually something that was uncovered during the KYC (know your customer) process that takes place in the few days after the account is opened. They did the same thing to me. Let me clarify, I don't quite understand how you can offer an introductory rate 0% rate for 18 months, then when someone puts a large amount on the card, close it and ask for full payment. The CitiManager Mobile App doesn't store personal account information on mobile devices, so your accounts are not exposed if your phone is lost or stolen. Reward points are washed up, luckily I dont leave much left. What a pile of [censor]! A couple of weeks after they closed the account, I noticed an ACH payment taken out of my checking account from Citibank. Citi will never contact you, requesting that you disclose your OTP. Thats because financial institutions are finding it increasingly harder to rationalize keeping them open. I just got a letter from them today closing my account! I have filed a complaint with office of the comptroller of currency https://www.helpwithmybank.gov/index.html. I wish I had read about this awhile back before applying for Citi credit cards. I could give a rats [censor] anymore, and they can Go SCREW! I applied for several retail cards through them in attempt to rebuild my credit. Please ensure your account is funded to complete the initiated financial debit (outward) transaction. You click on a link to a website or open an attachment that secretly installs software on your computer. Also, they raised my Interest rate to 29.99%. obviously it didnt do anything. Through monitoring of our customers' accounts using sophisticated technology, we often detect fraud or unauthorized use before you are even aware of it. This way, when you return to the site from an email to sign on, your User ID will be visible in the sign on box. I would call and they would tell me not to worry, they don't see any reason why the letter was sent. They closed both cards on 1/18/20 and wouldn't tell me why after several phone calls, I found out that my son made an online payment and enter the wrong account number and next day he paid it and two days later they closed both of my accounts. Physical letters sent to your address may be getting returned and your account would have been placed in 'address confirmation pending' status for mutual protection. If you spot a problem, raise a dispute in CitiManager or contact us immediately. I found that unethical. What is propaganda and what role did it play in WWII. If Citi determines that your login credentials have been compromised, your online and mobile access may be automatically blocked, reducing the likelihood of an unauthorized person accessing your information. You can view and update the information we have on file for you by signing into your account on CitiManager. They keep putting you on hold. There's thousands of dollars in there and they said they would mail me a check within 30-60 days? Become homeless? The green address bar and padlock on the CitiManager webpage is a security feature supported by newer browsers that allows you to visually validate that the site you are transacting with has undergone an extensive outside security audit. Why would you connect a mixer to an audio interface? Requests to renew your bank service The message may say your banking web service has expired, and to renew it you need to select an enclosed link and visit your bank's website where you can update your account information. I verified that 2 transaction were good. (Never use the Remember Me feature on a public or shared computer.). This is just bad business all the way around. Now today I saw Three more credit cards closed. Did you get your check in 30 to 60 days . There are two different ways your bank might block your account: by freezing it or by closing it. SBA Paycheck Protection Program Customers. I have called 4 days in a row and I have not gotten an explaination. They have effectively made me never want to do business with them again. Not all accounts, products, and services as well as pricing described here are available in all jurisdictions or to all customers. Yes, thats it. I have low debt to income ratio. For any additional queries, please contact the bank. Did anyone figure out how to get their money back. I continue to call them and all I get is ping ponged off different foreigners. If you respond to them, you'll be charged a premium rate that can leave you saddled with a huge cell phone bill. I would like to upload the KYC document. no explanation. I kept receiving the same kind of letter for 4, 5 months, kept calling the customer service upon reception of every letter, went to the branch at least 2 times and kept being told that everything was fine and that they was no reason to worry BUT, my card was cancelled. You are leaving a Citi Website and going to a third party site. Me too! Share your photos and videos with others to prove the truth of your words. Once scanned, the app will automatically populate your card number. Privacy Policy. I Come home and get another letter from macys letting me know that my account is closed. I verified that 2 transaction were good. A closed account is any account that has been deactivated or otherwise terminated, either by the customer, custodian or counterparty. P.s I also opened a new Citi checking account and savings with the offer of 2.5% cashback as mentioned by one of the other posters but I don't know if has something to do with that, luckily my checking and savings accounts are still active I hope i can get the bonuos on that, Exact thing, just received a letter from Citi, saying my checking account and Two credit cards closed .. no explication or warning .. of what ? What would someone in that situation do? I never thought this kind of thing would be allowed in the US. If Citi determines that your login credentials have been compromised, your online and mobile access may be automatically blocked, reducing the likelihood of an unauthorized person accessing your information. If you didn't sign-in then, you'll know there has been unauthorized account access. They assured me that was all they needed and my account would be fine. I have a credit score of 840, this will surely inpact my rating that I made sure stayed hi for years, just for them to ding it..I am so pissed. Once installed, it records everything you type, including any User IDs, Passwords and account or personal information. Its been now 45 days 5-6 long hours call with them but no luck. Also I was counting on that money to pay my TMobile bill that's due on April 8 . I have other automatic payments set up and have to figure out which are on that card. Their lack of notification has caused me more financial strain, could have caused me to lose my car, and could possible cause me to have criminal charges filed against me! If you are unable to login, choose one of the options below. Do not provide your User ID, security word, PIN number, password or other personal identifying information in an email or on a website accessed by clicking on a link contained in an email. Submit a complaint and get your issue resolved. Still haven't received my money from my account $20,000 yes - 2+0+0+0+0 I talked to nice people telling me that I should not worry, there were no notes on my account and that everything was fine. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. A place to discuss the in and outs of banking. What the hell ! If you suspect that you've received a fraudulent text message, please forward it to us. Why would a company with associates who posses politically diverse views single out one political party and ask that same diverse staff to administer something so potentially legally dangerous? No explanation even though I tried to contact them after that. please follow this link <URL> to verify your identity. Always treat any requests with suspicion. I got my last check from my old job ($3k) and deposited it, I then got a direct deposit from my new job. Is there a class action lawsuit against this company? Enter OTP received on your registered mobile number and click on, Browse and upload address proof and click on. Forward suspicious texts to: spoof@citicorp.com. Citi's Fraud Early Warning systems review your accounts for fraudulent activity, free of charge. I went to the branch and the staff told me she had no idea, maybe I should call their hotline online. After 7 years of loyal customer, I missed a payment due to bank screw up. Which obviously pissed me off so I got quite angers as I need this money to pay my bills and buy Christmas gifts ext. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. What does this have to do with Republicans!? Select an account type and use the Primary Account Holder's Information to verify your identity. Fraudsters may even impersonate Citi, law enforcement or other institutions, often acting with a sense of urgency to create panic and catch you off guard. Is this normal? Step 2: Go to 'View Card details' under 'Manage cards' in the left menu. Apr 09, 2022 2:17 pm EDT. They closed all my accounts too. August 28th 2020, pretty much immediately after my pua (after waiting 23 weeks to receive), gets deposited, as I was made aware via email by workforce wv that it had been deposited into my citibank acct, they started screwing with my acct, when I straight away logged on citibank app, I noticed my saving acct said closed, hmm, it didnt a day prior, nor had any communication between them and myself happen anyway, I checked the balance and proceeded to add my debit card to my apple pay so I could pay bills and whatnot, it returned with an error msg saying no active acct, huh? Balance, when shut off, was about $200 after paying off larger amount long before any due date. Based on the comments it seems that this is Citi, but considering that both of my late payments were due to a miscommunication between Citi and my bank (I have email proof for both and told them that), they did not seem to care. Come to find out the account has been closed. I am left stranded with no means to access my money from my account except transfer to my someone else's account and then ask for cash! I went to buy a money order for rent for 1k, transaction declined, got the . This number was listed on a letter I got from Citi regarding an account closure. Where are our elected representatives to defend us? Kindly upload the consolidated copy, of your Passport (first and last page) and an address proof. He was detained in Russia in November 2016, and was later sentenced to two years in prison for unlawful access to computer information. Always independently verify emails and telephone numbers before engaging in any dialogue, and never click on any links or open attachments contained within unsolicited emails. I always pay full balances so never charged any interest. I cannot get anyone one the phone who knows anything. 760 credit score. I have similar condition when 2 days ago I was filled up the gas in Costco Fullerton, CA. Having Trouble Signing On? Hello Anita, I had the same experience. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Finally, when I called in, they said there was a block on my account and I'd have to talk to an "account specialist." Please advise. They said write a letter using the address on the letter for an explanation. Citi blocked my account. When I did that, she told me that "my details didn't match up" (although to the absolute best of my knowledge, I put in everything accurately), and that I should go to a branch to get it resolved. I'm not a Republican, but my account was also closed. Absolutely not! So took the advice above and just got an Aadvantage card from Barklay's. Here's a quick step-by-step guide to activate your Citibank account in two minutes. https://www.nerdwallet.com/article/credit-cards/account-closed-by-credit-card-issuer, https://www.csoonline.com/article/2128928/citi-hackers-made2-7-million.html, https://www.nytimes.com/2020/08/06/business/capital-one-hack-settlement.html, https://online.citi.com/US/JRS/pands/detail.do?ID=Citiphone, https://www.pbs.org/wgbh/pages/frontline/shows/hackers/whoare/notable.html, https://www.databreaches.net/citibank-confirms-hacking-attack/. what type of banking system is this? Still, I could not access my account. Never give your card PIN to anyone. Funds should be remitted to Citibank India in foreign currency), Inform your Relationship manager or Citiphones once the transaction is initiated so that the same can be tracked. They had me running around like a maniac. When you perform sensitive or high risk online transactions, or if our controls determine that your login attempt may be unauthorized, Citi will send you a one-time-use passcode to verify your identity. It's not a political issue. Nobody knows your accounts better than you. [protected] I, too, got THE LETTER from CITIBANK stating that my interest rate would go up to 29.99%. Since like i said i still haven't gotten paid from my new job since I just started i feel screwed . Citibank blocked my new account. No big debt. Just wondering I guess why they would suddenly close my account even though I havent done anything wrong? That's why monitoring your account activity is one of the best ways to help protect yourself against fraud. Even if you don't enter any information, selecting the link can lead to other problems, such as installing key logging software or dangerous viruses on your phone. That's discriminatory for one. POB 6722 sioux falls It's important to let us know when your email address or phone number has changed. I know citi is out the 2 percent (I found out I'm not getting the 2.5 percent since the bank account wasn't opened the required 12 months and how convenient for citi that they closed it just a few days before 12 months after opening it). Also because I am starting a new job and i already gave my new employer the new Citibank routing and account number.So when I was opening the Citibank account i transferred 25 bucks from a prepaid debit card i had . If your KYC submission fails, follow the steps to upload KYC documents. Asked to speak to a supervisor and they hung up on me. In November they jacked my rate up to 30%! Citi bank kept my money also! I was sure this was a scam email since I have perfect credit and have had this card for 26 years. Additionally, I am fairly confident that the company has staff, executives, and board members where many are registered with the Republican Party and many who are registered with the Democratic Party. I thought 840 means you are overqualified for every loan and credit card. Great that there is an alternative to Citi - lousy organization. These communications may include, but are not limited to, account agreements, statements and disclosures, changes in terms or fees; or any servicing of your account. TERRIBLE ! Make sure you know which situation you're dealing with. I have been a loyal customer for over 30 years. Archived post. I had the cards for slightly less than a year. Finally, after many customer service agents, I was told that they periodically check your credit and can discontinue your card- and that "It is not [their] policy to notify anyone when [they] put a block on your account." Sally just kept repeating, It was a business decision due to inactivity. I have pretty similar situation with Citi-Bank. When you perform sensitive or high risk online transactions, or if our controls determine that your login attempt may be unauthorized, Citi may send you a one-time-use . Im experiencing the same thing ! Now I have 2 days to find the money or risk whatever consequences this independently owned Big-O will pursue against me AND I still have a citi bill to pay this week that I will get a $40.00 late fee for if I do not pay ontime! Anywho I looked at my online account and my checking account just had a blocked status so I called in and after waiting on hold for twenty minutes they said they were closing my account and they would send me a check in 30-90 days. But I cant get a reason as to why they did it. Spoof emails (also known as phishing or hoax emails) appear to be from well-known companies. Their agreement says they can cancel for any reason. As a result, I can't even close this account and get my money back. They'd go out of business. It happened one day after i made a large purchase on the account I was an authorised user, they closed my accounts I had almost 300k thank you points that were stuck there and approximatley 1000k in cashback Luckily i was able to get it out since it takes a few days or so I noticed it a few hours after they closed it because I went online I immidiately transferred out my thank you points to a participating partner airline, Please allow us up to 5 working days to verify your KYC request and process the financial transaction. The exact thing is happening to me right now. To make spoof sites seem legitimate, thieves use the names, logos, graphics and even code of the real company's site. I got a new 0% interest for 18 months citi card in Jan. 2020. I am down "I have been calling Citibank to find out why account was locked. What do I I do. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. South Dekota Today I go to put gas in my car at Cosco and they closed my credit card with cosco which is with Citibank. Thankfully, I will be fine, but if this was my primary checking account and I had all my money in it, I would be completely short of money. This can also occur if you simply have too many late payments on your account, even if you catch up in time to avoid default. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Has this happened to anyone please help I'm paranoid I got . no i need my FUNDS NOW! 60 days is a long time to wait when I had all my money in there. If you're suspicious about a Citi phone number received via text message, you can always call the number on the back of your card instead. Same happened to me lost thousands of money which I need now for medical emergency. Please let us know an outline you sent to state attorney etc. It helps ensure that hackers or other third parties can't intercept data while it's en route. I figured I earned a little over $200 this month in cash back when they closed the account and am furious I am giving that up. You should also watch out for SMS (plain text) and MMS (multimedia) message headers that start with the number 19. Still, I could not access my account. If you have inadvertently locked your Citibank account from too many log-in attempts, you can have it reset by selecting "Password Reset" and following the steps to reset your password. I kept calling and they put me on hold . I'm so mad, and feel robbed. Citibank account blocked. I have several disputes but small amount, total about ~$50 and why suddenly closed without let me know, its so weird. Don't forward it directly or change or retype the subject line, as this makes it more difficult to properly investigate. I am cutting up the card and sending 1 peice a day to them, at a time. If there was an issue with my accounts, I have never been able to know what it was and not able to provide any explanation. Citibank did one thing Alfredo wanted, which was to reopen his account, but they still have not answered his question of why they keep freezing his account. Key Takeaways. Closed my account after being a loyal customer, always paid on time, never one late payment. OTPs are only used by Citi when you have initiated one of the actions mentioned above. Online applications asked me to call for verification. I have been paying my bill on-time, and when I called Customer Service, I was given many false reasons as to why my account has been blocked (my address was wrong, though I have not moved; I haven't made 6 consecutive on-time payments, which I have verification that I have; the limit was lowered, but the card has been off for over a year?). Hackers have stolen data from thousands of Citibank customers in the US, the bank has confirmed. I been reading online on reddit other posts and people say when this has happened to them that they were under review that Citibank closed their account for no reason . I will never set up for autopay again. This is a very real risk when using public or shared computers such as those in internet cafs. I'm so furious. But remember, this threat is not dependent upon using VoIP. I am shocked because if you spend a lot on the card, then they should be making a lot of money off you. Have a credit score of 750! If you do not recall or unsure of previous submissions, please use the second option and upload documents to avoid rejection of the request. So i thought that's good so when I get my new card in the mail , I'm already gonna have money to spend and also once I get paid from my new job it's gonna go straight to this new account. I charged $12, 000 this month and am pretty steamed that I'm forfeiting the $240 and could have received miles on another card. I received a letter in February notifying me that my Citibank account will be closed as of March 4th. Now proceed to Funds Transfer. I'm like what the hell is going on here? To resume your activity, you'll need to log in again. Luckily, the woman let me take my car, but only with the agreement that I pay within 5 days or face legal action. Now proceed to update address online by selecting, Choose your Account/Relationship No from dropdown and click on, In the window that appears, tick the two checkboxes and click on. I paid it down quite a bit because of the interest rate. This is straight up stealing money from people. Go directly there The best way to get to any site is to type its address (URL) into your browser and then bookmark it. I was able to log in fine and see the new account balance 225 dollars . The same happened to me. I was told that it would be 30 to 60 - Answered by a verified Lawyer. I have NEVER carried a balance on this account and it's paid in full every month and in fact I make a few payments every month on the account to keep the balance at zero. Also, it will be a cold day in hell that I ever call them again. You can track the status of the request under 'view status' option, https://www.online.citibank.co.in/citi-nri.htm, Your account may be in 'Dormant' status due to inactivity in the account for more than 6 months, Physical letters sent to your address may be getting returned and your account would have been placed in 'address confirmation pending' status for mutual protection, Valid Driving License containing address (front and back), Valid Passport containing address (first page and last page), Document issued by government departments of foreign jurisdictions with address on it, Letter issued by Foreign Embassy/Mission in India mentioning address (acceptable as address proof only if you hold foreign passport), Transaction is from your own account and remittance is in foreign currency (i.e.

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