Please click (https://www.ezpassva.com) here to navigate to our Production site. Are Delaware's toll fines fair? Our experience in Boston was emblematic of just how annoying the situation has become -- especially in Boston where the easiest ways to get to or from the airport are via a toll tunnel or bridge. www.e-zpassny.com, go to Account Profile, and opt-in to Mobile Alerts. Could I get a speeding ticket for going too fast through an, If it is within 7 days of your trip, you may make a payment by visiting. Ralph Vuolo stands with his car. "To leave the airport, there's tolls. At the same time, first-time offenders may get away with it and pay only the tolls total cost instead. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. EZ-Pass is not going to just waive your fees, you can forget about that. A surprisingly nice agent answered when I called the dispute center for Dollar's outsourced toll collection agency. On July 31, Vuolo received two more violation notices. If we passed through the toll without the transponder active -- as we believed we did -- we should have been charged $17.95. Tolls by mail and excessive "administrative fees". Youll just have to wait on hold for a long time. Because of this mistake, Hertz offered to waive the toll amount and administrative fee "to help make this right and retain your future business.". Vuolo received a notice saying his registration could be suspended related to an unanswered Oct. 12 violation. Vuolo wrote his third letter, again explaining the problem and asking for a new transponder. To better keep track of an E-ZPass account and to avoid situations like these, we highly recommend that our E-ZPass customers sign up for Mobile Alerts, where they can receive low balance notifications via email or text.". The state said in the last three years it has collected on average8.4% of toll debt. They reported back that Mr. Voulo's letters were processed incorrectly after they were scanned into the system, Feeney said. The only flaw I found is that I neglected to sign below the explanation of dispute I had included. Vuolo suggested that rather than send so many violation notices, E-ZPass should simply -- as a saver of both money and time -- deduct the amount due from his account, given that E-ZPass knows it was his car and what charge was due. Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. Instead, I was told I'd need to ask for the exact rate when I picked up my car in Boston. You could try appealing and explaining to EZ Pass and hope they'll waive the fine. I paid all three toll amounts on 8/8/22, well ahead of the due date(s) by one check attached to the payment stubs and completed Section B "Inadvertent Toll Violations" on the back of one of the attached. Let's turn back the clock so you can join Vuolo on this misadventure. That carried a fine totaling $2500 - a mark-up of more than 2300%. There's no way to get to or from the airport without paying for a toll.". Submit a complaint and get your issue resolved. Your application may have been lost. Another E-Z Pass customer says while her online account read "no violations" - she was carrying a fine on a 50 cent toll for $50 dollars! I got the bill just in time to protest it before the charge automatically applied to the credit card on file. The standard price for an E-ZPass Administrative Fee varies depending on the state. However, we can tell you the standard price for it is $50. Still, getting multiple toll violation notices in the same year can be pretty expensive. Therefore, it is highly recommended to act on them once you receive them, instead of just letting them pass. But we're hearing from scores of consumers who are are saying it's a big loss for them after getting hit with fines in the thousands - facing collections - even after some say they've paid the tolls. We're looking forward to hearing that things stay corrected. it is completely unfair for us hard-working New Yorkers that work eight hours a day or more trying to survive and taking care of our families being forced to pay these high toll amounts which is something that we are adjusted to and used to doing but with these fees on top of that how are we supposed to get to work and how are we supposed to pay our bills when most of our money is going to EZ Pass ?? There are only two possible outcomes: will you pay for the toll or file a claim? I have a question about my E-ZPass account. Faxes were not answered. No dice. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Sometimes, people try to file a claim because theyve been wrongfully convicted, but these cases rarely get solved. That's what's Suffolk resident Bill Brienza has nicknamed his E-Z Pass. They sent me a toll violation in the mail which I never received due to change of address but it was too late and the violation went into collections where they are forcing me to pay a $50 fee. When I entered the violation numbers, I got a response that it couldnt be found. Receive 1 Free Night Award every year after your Card renewal month. This complaint was posted by a verified customer. I have one friend who is being charged over $15,000 of tolls and only $3,000 of that amount is the actual toll amount and the rest is all fees! Choose, Click here to enroll I sometimes pull a camper or trailer with my vehicle. E-Z Pass says Brienza owed $108 in unpaid tolls. Who do I contact? Compare the cost in points or miles to cash, and see which option is best. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Depending on your overall financial situation, filing a Chapter 7 may be the easiest way They waive it easily if you have an existing EZ pass, but probably not for this scenario. Quick links Bridge Toll Schedule Walkway Information Senior Citizen Discount FAQs That, Vuolo's records show, was paid on Oct. 31. WebInvoice Payment Administrative/Late Fees - $5.00 to $20.00 Statement Fee One-Time Special Request Mailed or Faxed: $3.00 (available for up to 6 prior months) Monthly Mailed Statements $2.00/month for paper statements (Private Accounts) $5.00/month for paper statements (Commercial Accounts) Commercial Surety Bond Violation notices ramped up in 2014 and 2015, and Vuolo would answer each notice. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Mueller is also the founder of NJMoneyHelp.com. My father lived in the same house in NJ for 53 years & had E-Z pass in good standing for many YEARS but two months before my brother's visit, my father moved to assisted living in MA and I returned his NJ E-Z Pass transponder and closed his account. I came home to mail that included a Credit Collection Services Letter generated by NJ E-Z Pass. How do I get additional mounting strips? How are customers held liable for scanners at the bridges, tunnels and thru-ways not properly reading customers vehicle tags? Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. This is a Department of Safety - NH State Police issue. E-ZPass is Expanding! WebE-Z Pass says Brienza owed $108 in unpaid tolls. (973) 368-1656. All Rights Reserved. This is not true either. BALTIMORE, MD (April 27, 2022) Two months after the Maryland Transportation Authority (MDTA) Board approved a new Customer Assistance Plan, the agency is continuing to offer a civil penalty waiver grace period for customers who pay their unpaid Video Tolls by 11:59 p.m. November 30, 2022. 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy program. Paying $37 for two tolls was better than $60, so we opted for this option. The deal is civil penalties and administrative fees will be waivedif the driver pays the original toll and an amnesty fee. We drove around the toll on the way out of the airport, but we came back to the airport through the tunnel, which charges tolls. E-ZPass Customer Agreement Terms and 2023 Advance Local Media LLC. You can sign up online using the Sign Up Now button below, or you can download an application using the Download Application button below. "The silly part is that when I send in the violation response, the toll amount is deducted from my account. I went away on my own vacation from 9/29-10/10/22. transponder today. I could not reach a human being to discuss and resolve this problem. "We worked closely with our customers to resolve these situations and waived all initial violation fees once we received full payment for tolls owed, a courtesy we are providing to assist our customers in the transition to Cashless Tolling. WebRefer to this step by step process to sign up for an E-ZPass: Go to the E-ZPass website. The cost to pay by plate is $2.05 per toll. The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. Pay by plate: Pay each toll, plus $3.95 admin fee per day of your MDTA will again refer unpaid toll bills and late fees to the Motor Vehicle Administrations central collection unit starting Dec. 1. Instead, it seemed, E-ZPass took the violations to the next level. Tolls by Mail Customers. Another option for cash-paying customers Now accepting cash to replenish your E-ZPass at these participating locations: 2017 Virginia Department of Transportation | "They're saying I owe them $2500," complains Brienza. Pay by plate: Pay each toll plus a $25 admin fee per, Rent an E-ZPass: Pay each toll plus a rental fee of $2.95 per day, including days no toll is paid, up to $14.75 per month, Pay by plate: Pay each toll plus a $2.95 admin fee per day of your rental period -- up to $14.75 per month maximum admin fee, 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. This site does not include all credit card companies or all available credit card offers. This will surely increase the credibility of your complaint. "If you replenish your E-Z Pass they take the balance (due) at replenish," remarks Brienza. Even if the system has been widely used for over thirty years, people often commit mistakes. Community Rules apply to all content you upload or otherwise submit to this site. "They've changed their procedure and are providing additional training to the employees involved to make sure it doesn't happen again," Feeney said. Car to a pickup with six tires (dual wheels in the rear is not acceptable). "We let Mr. Vuolo down," spokesman Tom Feeney said. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. The MTA recommends E-Z Pass customers sign up for mobile alerts that send email or text notifications when a balance is low. It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Carolyn said that didn't happen in her case. Supplies can be picked up at any of the three local walk-in centers located in Concord, Nashua and Portsmouth. This is highway robbery," he said. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Before you ask why he didn't call, Vuolo said he kept calls to a minimum so he could have a paper trail. "The state should fix the malfunctioning intermittent toll booth plate reading unit or deduct the error amount automatically from my account," he wrote. Freedom of Information Act | If you have an E-ZPass account, but don't have the transponder with you, a National rental-car agent recommended that renters associate the rental car license plate with your existing E-ZPass account for the length of the rental. NJ E-Z Pass - Fraudulent violations posted on auto license tag I surrendered in 2016. Each toll violation results in the following: A civil penalty surcharge of $12.50 is added if the toll violation remains unpaid after 42 days. And it's already generating big bucks in profit for agencies that run it - like the MTA, which oversees E-Z Pass on bridges and tunnels in New York City. Improve earnings, maximize rewards and track progress toward dream trips. Newark, NJ 07114-2562. Contact the Customer Service Center at 877-643-9727, you can do it online at the. WebIf you use the Tag when your bank account has insufficient funds and payment is not made by means of your back-up credit card, you may incur administrative fees of up to $50 per occurrence; be charged the full, undiscounted charge; and/or be asked to surrender the Tag to E-ZPass via certified mail or to plaza personnel.

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