The app keeps telling me to "take action": "To process your order, we need you to take action. My original ship date was 10/22 doubt it will be shipping by then. Called, held for 50 min, spoke to an agent. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. They just need to confirm your security deposito. Media Center) associated with the suspended mobile number, they will continue to appear on your bill. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. It can help you save money and allows you to keep your telephone number. kindagaybutsowhat 3 yr. ago Get up to $500 when you. Each suspension type offers a different maximum suspension period and a different billing arrangement. Yes, there is a one-time charge for this service. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. Any ship date? This suspension option is only available once every 12 months. Checked the Verizon app and the "order is on hold".so I entered pymt info again. Welcome to /r/Verizon! You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Also, check to see if the email is in your SPAM or junk folder. Get up to $500 when you, Learn more by checking out our suspension service FAQs, How to make changes to your family mobile plan, How to minimize and avoid roaming charges, Whats the difference between wifi data and cellular data. Yes, monthly billing will continue for certain charges and taxes. Anyone has similar experience with me? I didn't get a receipt or order confirmation email or text message. I too had the same issue and no one responded properly. No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later. To suspend your service, please sign in toMy Verizon, or use the My Fios app. Tap View orders . There is a one-time charge to initiate a vacation suspend. New comments cannot be posted and votes cannot be cast. Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. Received an error message that I needed to speak to someone. Scan this QR code to download the app now. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Now my order status shows: We received your order and it is in process. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". Click Manage. Your bill may be impacted if your mobile number is disconnected. I did that, but ended up cancelling my order that Wednesday because there was no progress. Archived post. If you have multi-device protection on your account, it will continue to be billed. Learn more by checking out our suspension service FAQs. It can help you save money and allows you to keep your telephone number. The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. I manually entered in the Order Number and Last Name and after 2 days the status still shows as process pending, check back tomorrow? A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. You may get multiple order previews if there are changes made and other previews sent. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me. There are many reasons why you may need to suspend your service. May require scrolling down. Make or receive calls or text messages on the Verizon mobile network, or Access the Verizon mobile data network. This service may not be available in all areas. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). This was back in late February and early March. If you have multi-device protection on your account, it will continue to be billed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The iPhone 14 Pro Max is. I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. Probably, but tomorrow you will know for sure. Wondering if anyone knows what if anything I can do on my own tonight. Go to the Pending account changes page in My Verizon to remove or cancel an order. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? This has happened to me before. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. I was getting the same processing message for over a week on that one. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. Once an order is complete, well send a receipt or order confirmation via email or text message. The app keeps telling me to "take action": "To process your order, we need you to take action. calling 8am sharp haha!. Get up to $500 when you. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. While placing an order with Verizon you may be asked if you want to view a preview of the order via email or text. Last night I started a line with Verizon and ordered a used phone through them. Is there anyone from Verizon who reads and responds to these messages? Open the My Verizon app . It still says on hold after doing all that. Cookie Notice Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. and our So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. When I called support I could not get through to a person. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Follow us on Twitter @VZWSupport, Have a phone you love? 256 gb iPhone Pro, Sierra Blue. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. But, if you don't reconnect service before your 90 days are up, Verizon will automatically reconnect it for you after 90 days. Temporarily suspending your service is sometimes necessary, but its never difficult with Verizon. How can I? Your service can be suspended between 30 days to 9 months. At this point don't think my phone is shipping by 10/22. If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. I did that, now my order i on hold with action required which is Review and accept T&C. Verizon customer now for 17 years but just about to end! Due to inactivity, your session has expired. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community Get $360 when you bring your phone. If you dont reconnect your service by the 30th day, the mobile number will automatically disconnect and you will lose the mobile number. New comments cannot be posted and votes cannot be cast. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Yes, if the new date is not greater than 9 months. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. If you havent already done so, be sure to file a claim. This suspension is only available for voice devices. I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). Archived post. llyndrael, It still says on hold after doing all that. If you have multi-device protection on your account, it will continue to be billed. Subject to eligibility.Details Free 2-Day Shipping Free Express Pickup Select a store Same Day Delivery Overview Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All seemed well as I entered my cc pmt info while on the phone with the rep. mobile hotspot device, tablet, etc.). Checking in on Verizon S22 Ultra Pre-order Status' Do you guys have any type of updates on your order? He sent a link and I entered pmt info again. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. The only change you can make on a suspended account is to change the restore service date. Vacation service allows you to suspend your service for up to 9 months. If those rates are normally lower, youll continue to pay that lower price as your rate. I went to My Verizon and the order isn't even showing as a recent order. New comments cannot be posted and votes cannot be cast. I am spending my 3rd hour with them - same message "Max order read attempt reached." She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. Excludes Verizon Prepaid plans. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. During the suspension, you wont be charged for voice, data or feature subscriptions. You can decide to reconnect service at any time. I gave it from Wednesday night until Monday morning. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 4. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. They deliver free, usually the next day. How did you get out of this situation?? Please let us know if you need additional help. Payment not taken yet. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). After we are both following eachother, please send me a direct message so I can review this for you. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. The person he spoke with said that they couldn't get the order to open up that something was wrong. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. Use the My Verizon app to track your order, get notified when it's ready and make your pick up easier. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. Welcome to /r/Verizon! It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! About Verizon store pickups Expand All In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. And guess what?!! Sometimes customers need to temporarily stop their Verizon wireless service at some point. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. They should've sent you an email about your order being put on hold. Hoping it's just a system error and we aren't getting delays like Samsung.com orders. Call Verizon. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Thanks, Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Theres no need to stress about bumps and hiccups when it comes to your Verizon account. How do I make a Curbside or Doorside Pickup? Privacy Policy. You should be good just make sure you ask who ever helps you. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Details Get it fast Select shipping options at checkout. Thank you. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. I tried to buy the phone the same way yesterday and that order did not go through. Correct answers are available for this post. Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. He kept saying I wouldn't be able to track it until 24 hours. calling 8am sharp haha!! To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. Can someone please help me figure out why this order is taking so long? Received an email notice to finish my purchase a couple of hours ago. Find out about Curbside, Doorside, Locker and In-Store Pickup options at Verizon stores. All of them are clueless so far today. Sorry about the inconvenience with your order. Go to the Pending account changes page in My Verizon to remove or cancel an order. and our Get up to $500 when you. Scan this QR code to download the app now. Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. You can't have more than one pending order on your account at a time. Click Orders, then click View order status. NidiaA_VZV Correct answers are available for this post. Cookie Notice AndreaS_VZW Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. Privacy Policy. The service order confirmation is your official receipt once the order is submitted. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. You can't complete additional orders while you have a pending order on your account. Correct answers are available for this post. If your mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. and they have no idea what it is and how to deal with it. From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. Hopefully this issue has been resolved. codylock Member 09-23-2012 06:34 PM But on my confirmation email it had that stated on there? Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. Verizon's New Test Drive Lets You Sample Its Network for Free for 30 Days cnet 121 107 r/verizon Join 23 days ago Verizon Is Raising Fees on Connected Hotspots, Laptops and Tablets in December cnet 112 77 r/verizon Join 20 days ago PSA: You can now trial each nationwide carrier for free 115 33 r/tmobile Join 1 mo. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Shout out to Silvester, you deserve a raise!! Thank you! okay i will in the morning has this happened to anyone else also will it take longer to ship out now? I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. They should've sent you an email about your order being put on hold. Have a phone you love? Call 1-866-338-7390, which is a line for internet orders. If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. You must wait until the pending order is completed or you can remove (cancel) it. Tap the Account tab (at the bottom). A welcome video about your new service and, if applicable, the steps in your installation process, A detailed description of the services you ordered and list of discounts applied, An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one-time charges). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I sent an e-mail just as you did and still have never received a response. I was wondering why I had not received notification that the phone had shipped. Excludes Verizon Prepaid plans. Have a phone you love? This is a huge issue and I need help ASAP. I am having the same issue and nobody I have talked to from Verizon has been able to help. I have zero trust in Verizon at this point. Make sure youre looking at the latest version sent. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. 30 days or greater if you are a member of the National Guard. Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Fraud dept phone number is: 888-483-7200, option 3, then option 1. They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!? {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. For more information, please see our Tap Bill . ScootinFruity 9 yr. ago. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. I was told that for my order, they had a problem on their end and all I could do was wait. For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. When I tried contacting a live chat agent, nothing could be done either. And when I did the reorder they did not add any trade-ins. Please Verizon, how can I get my iPhone. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. Plus get discounts. During the suspension, your mobile number won't be billed any charges, including any charges associated with an active device payment agreement for the inactive mobile number(s). If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Scan this QR code to download the app now. Placed an online order 5/6 at 11:38am. No, there not gonna take $400.00 out of your bank account. Add, manage, and cancel all your subscriptions in one place. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. Any normal person would have moved to another provider (AT&T) in my case. If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. Excludes Verizon Prepaid plans. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Each time your order changes, you will receive a new confirmation. and will my phone now take longer to get here since i have to wait till tomorrow morming to call? Sign-in to My Verizon Fios today! Excludes Verizon Prepaid plans. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. I apologize for the delay with your order. 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. If you've already taken this step, check your email for updates.". I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. Will it take longer to get to me now? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. Not enough money? And another thing I noticed is that the agents have an itch for reordering. I have a message on my Verizon account saying I have until October 13 to verify my order. I only had 215 and spent all of my money on my phone. We offer three suspension types: Lost or Stolen Military Deployment Vacation or Other Reason The amount of time your line can be suspended and how you'll be billed during the suspension is different for each type. Customer service is closed. But on my confirmation email it had that stated on there? Happened to me. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Will it take longer to get to me now? I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. I have never had to worry about a wait getting somebody to pick up the line. Check out the latest deals from Verizon on smartphones, accessories and more. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. If it were to be delivered you would have a tracking number over night. Called Verizon, was told I can just cancel and re-order. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. I asked them to re-run my card again, and they said it was declined a second time. Perhaps your phone is missing and you want to make sure no one else uses your line. I have received no tracking information as of yet. I have never had to worry about a wait getting somebody to pick up the line. This is to ensure you are getting the products and services at the price you agreed to. Call 1-866-338-7390, which is a line for internet orders.

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