Anyone can write a Trustpilot review. Read full return policy. This was the worst unprofessional disorganized. How they are still in business is a complete puzzle. The duration of time it takes to receive a refund varies based on the type of refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_12',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The refund will be delivered in the same form as the original payment, with the exception of shipping and handling charges, which are not refundable. **** & telling him that I believe *********** location did a rush job on my exam and gave me the wrong prescription in my glasses because everytime I put these glasses on my face I get headaches. You can contact Visionworks by phone or visit a store to return or inquire about a product. Stock up on accessories: What Is The Return Policy of Visionworks? Made me feel comfortable and help me find a pair of glasses that will last me a lifetime. Enjoy reading our tips and recommendations. Our content is intended to be used for general information purposes only. Allen H & Jill Y. Returning goods in-store is the most convenient option whenever you need to return a purchase. * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. This was far too unprofessional. BBB Business Profiles generally cover a three-year reporting period. Free Amazon product support included. Seems like whomever does Visionworks lens manufacturing the past 5 years is sub-standard quality. Victoria helped me select my glasses. Never going here again, and I will inform others. Betty. Resolved "Vision works employee scratched my lense.". Visionworks ranks 162nd among Eyeglasses sites. Resolved "Customer service " Resolved "Overall service.". That an email would be sent to keep track of order. Later I received. But if you order progressive. You should never be bullied anywhere. Frames and lenses purchased in a store have a 60-day . Refund is issued based on the value of the merchandise returned. Getting an eye exam and a new pair of eyeglasses doesn't have to be expensive if you play your cards right. Tip for consumers:Was advised I'd have our glasses within 14 days. They texted me to come in earlier appointment when I arrived they were packed no employees knew what they were doing. Even if it cost a little extra it's worth it. Even today, the day of my appointment, I received an email and 2 texts reminders. Here's what to do when you don't like your new glasses. Find Out HERE! There's no standard satisfaction guarantee, but you can get lenses replaced if there's an issue . Specialties: Davis Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. I returned after 3 days - wrong prescription - told it was my fault. Package your product in a box to avoid damage. Corporate do not have a customer complaint email but had to call them. We have the perfect solution for youour AI-powered app can send a refund request on your behalf! And generally had good experiences. DoNotPay can help you return items to numerous companies. What is Visionworks doing to help prevent exposure to COVID-19? The appointment was confirmed. Today 4/4/2023 I check order status online it still says pending and delayed. If you want to return an item purchased over the phone, follow these steps: You must make sure to take the receipt to the store you got the glasses from. Many customers complain about buying a defective product from Visionworks. Usually lenses have one year, frames one or two years, accessories one year warranty. I know visionworks has a 100 day return policy. Have you ever bought something from VisionWorks and realized it was the wrong glasses and contact lenses? . What could go wrong???? Wed like to thank ******** for allowing us to assist in resolving the situation and/ or concerns.Thank You,Visionworks, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Heres what well do for you: To file a lawsuit using DoNotPay, follow these instructions: Have you been trying to contact the company you want to return your faulty item to with no success? Idid not write down the incorrect script to get the incorrect script placed in the previous glasses. The doctor took her time and explained everything and yes, the numbers at Visionworks were wayyyy off, I'm glad I was able to cancel the order with them. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. THEY WANT THE CUSTOMERS BUT DO NOT WANT TO DO ANYTHING TO SATISFY THE CUSTOMERS. I am having a horrible experience with Visionworks store # 1232 East Setauket NY. MULTITUDE OF ERRORS made: lost glasses, failed to order trial contacts *several times*, wrong contact prescription sent by mail, disconnected several times when checking on trial contact orders and multiple trips to their location as a result of errors. So I went in to get my glasses and contacts, I did the exam and they were trying to pressure me into everything they offered but I didn't want that. Consumer Reports. We value your privacy. Its totally understandable to be frustrated and exhausted by the process of requesting a return. Initially I was told they would be done by Jan 9th. The on-line is not helpful either. They're just kind and that's the kind of people I want to have deal with. Just follow the support agents instructions. You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest to your location. This company also offers contact lens dispensing. But, in the past 5 years, 3 sets of glasses for both my wife and I, the quality of the glasses has been bad. They were horrible, so I left and pulled into Visionworks. Really? Upon entering the store EACH TIME we were left standing there unacknowledged by anyone. Visionworks does not state on their website how to go about making a return. Quality of service from sales help. Ad-free. Tip for consumers:I will be having my purchase sent to another location and then returning purchase. Never leave the store without a cleaning kit, case and any other favorite accessories for glasses. Return Process However, Visionworks offers a 30-day return policy within which you can return your order. If you believe that your rights have been violated, the worlds first robot lawyer will help you take the company to court. I did so, and made an appointment for 12/12/2022 at their Summit Fair location. Follow-up service (e.g., frame adjustments, repairs, cleanings). To reschedule to an appointment that actually makes sense. Click on Log In and enter your email address and password. Claim your profile to access Trustpilots free business tools and connect with customers. TIA. If you want to return a product, go to your nearby Visionworks store and approach any of the employees that you want to return the item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_10',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); The item must be in its original condition with no marks of use or damage, and the merchandise must have the companys tag on it. Never wear a pair of goggles over glasses while in a work setting again with prescription safety gear. I called back & spoke with the ************* heard me, did the calculations & said they owed me $16. Is there a return policy for eyeglasses? Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. LensCrafters return policy online is very simple, . We dont recognize that sign in. Dear BBB,I thank you for apprising us of the complaint submitted by ************************** After reviewing the details of the complaint, a member of management confirmed the glasses arrived in and reached out to ****** to let him know order is ready for pick up. On Feb 18, 2023 I went to the visionworks store in ************* **. two more weeks pass and I get an email from Visionworks stating (it's been a couple weeks since you picked up your glasses. The first method you can use to contact Visionworks about a return or exchange is to call the company directly. Excellent service! Guarantee vary from product to product and can even vary for the components. Wow! account information here. Also, mentioned that she is currently starting the refund process.4) On the 20th March, I called the store again for a refund and was told it is in process and will take at least 10 days for a refund.5) On the 27th March - I called the store but was told they will call back - no one called back.It's been over 3 weeks and we still haven't received any refund. When I am not getting bounced around from one recording to the next then I get the occasional person who tells me the order is "pending." The only thing you can do to initiate a return or exchange is to contact the company and request information about their return and exchange process. When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. So after the exams were completed I went to pick out my glasses and the lady that helped me when I first got there kept coming over to me saying have you got them yet? Thank you visionworks. Address your return to the address listed on your invoice. Did you purchase eyeglasses from Visionworks only to realize that they dont fit? Visionworks offers corrective glasses and contact lenses to customers at highly affordable prices. Every purchase must be paid in full at the time of sale. Replacement products will be shipped at no cost to you. It goes against our guidelines to offer incentives for reviews. However, we do not cover or reimburse the shipping cost for returning defective merchandise back to us. Each time has been worst than the last. The worst customer service ever known in the history of eye glass wear history. LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. I visited Springfield, MO Visionworks on May 9. Request that a customer service representative begins the return request procedure. What can you do if the frame doesnt suit you? I went in & I was correct. I was told that Visionworks was not allowed to cancel that text feature until they contacted the customer. So I drove there to ask them and tried to explain about their phones and how much it was a inconvenience for me to do this, and the lady that helped me all she could say was that they are on hold. Really really bad. She had to find one of the children working there to help her navigate the new system to print out the correct prescription then after that I had to tell her what the doctor told me va on the tele call she didn't even know anything I needed trial contacts for my new prescription. My order for glasses went into the Bermuda Triangle apparently. Consumers can upload a picture and start trying on frames. Wed like to thank ****** for allowing us to assist in resolving. I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. I am constantly bounced around from one recording to the next. Too many eye doctors out there to stay and be treated that badly! You can replace your purchase in-store or over the phone. Conclusion. What Is The Return Policy of Visionworks? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They have to do some digging and get back to me and then they never get back to me. File Your Claim Follow the instructions provided by your vision insurance company to file your out-of-network claim. Visionworks is part of the Eyeglass Stores test program at Consumer Reports. The glasses I received were not usable. It turned out, they couldn't fix the problem and we had to keep it with no exchange or refund. STAY AWAY go somewhere else if you need glasses. I did received that e-mail on Feb 20th. The return policy lets you exchange your glasses for another style or color, or get a refund. Then I brought in my glasses and needed to get my new prescription in my glasses I just needed to get tgemmre lensed this women had to hunt down another child to ask what to do. The Frame Finder lets shoppers try out different frames on their own face, through the Internet. Are there other similar companies to visionworks that are less expensive or better? Once you complete your transaction, email us for an itemized statement of your transaction to file your out-of-network insurance claim. The quality of visionworks products is terrible! The glasses didn't even ship to either Visionworks store. Management has reached out to Medhen and has made arrangements for Medhen to contact the store to schedule a recheck. I used insurance and paid ~$65 out of pocket. Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. Return shipping cost (the cost to send an item back to our store) is similar to the cost of driving to any store for returning an item, which is not reimbursable. The company does not accept items that are broken or damaged. I find this behavior unacceptable. Frame finder: I've spent a lot of money in the past 20 something years and will not ever walk into another vision works ever again! Contact lenses: Save products you love, products you own and much more! The replacement will ship within three business days following our receipt of your return. It even worse I can not get an answer as to why I do not have them. The script in the glasses was wrong. If youre not totally satisfied, just return your glasses within 30 days of receipt for a full refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); The item must be in its original condition and show no signs of use or wear before being returned to the store. This place (Latham NY office) is so slow. Once the CORRECT Rx was FINALIZED, an extremely rude staff member by the name of Latoya (I believe?) My glasses were ordered in December! Never doing business again with that kind of attitude. Return shipping Shipping charges are non-refundable. I take time off my job and go to my appointment. To go ahead and cancel the appointment I didn't have because I was done with Visionworks. Gain trust and grow your business with customer reviews. Contact them by mail, go visit the store in person, call them and email until you reach a satisfying conclusion. Yes, Visionworks has an exchange policy for its clients. Returns made to Visionworks will only be accepted in its original form, in like-new condition. TIA. Great personnel assistance and friendly, I don't have much to say, I'm humbled with the assistance offered, great customer service and good communication, happy client and assistance. Can't wait to have my glasses. In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone . All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. This last time that I tried to go to the to this office, the two ladies at the front desk acted like I was an inconvenience and by the way, I was the only one in the store at the time. After two weeks I checked status and it had changed to pending/delayed. Refused to see her without me and was extremely rude to 16 yr. Old she spends $210 every 3 months there for her contacts. It's vital that buyers take the time to read through a company's return . The fact that the Canton location didn't want to do anything at all. listed below. They also dispense contact lenses. Visionworks offers a 100-day return policy as well as a 30-day money-back guarantee. Eye exam on 3/27, charged $60 for exam and contact fitting, I was there 2 hours. Boxed items can be opened, but all packaging must be included. There is no phone # for the store to even ask, so I called the 800# and the person couldn't give me an answer. Nothing until they were actually ready to serve us. I have been going to Visionworks for the past 15 years. Visionworks staff mismeasured my progressive lenses for middle distance. We will go over the return or exchange policy in detail. I asked him if he could let me know who his superior is whom I can call to check and find out about, my records and he refused and gave me a corporate line number. The workers were quick and knowledgeable.

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