Always losing connection, getting that red ring saying its having a problem whereas my 1st gen Echo has been flawless. Ease this congestion by turning off Wi-fi on devices youre not currently using. Smart speaker One of the many things that Alexa can do is play music. The tap Pair a New Device. Some of them dont even support the 5GHz channel, which can make the 2.4GHz too busy. You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. ), & Other Smart Home Updates, Ring Device Health Says That Voltage Is Too High (Danger!), 11 Reasons Why Smart Thermostats Are Pointless, How To Tell If Someone Is Watching The Wyze Cam Live Feed. Another slightly less popular way to play music via your Echo is an aux cable. Update, Some users are being asked to link their account despite already signing in on Alexa devices, BBC Sounds playback on Alexa stops or cuts out, BBC Radio 4 You have finished setting up your brand new Amazon Echo, and youre eager to issue your first voice command to Alexa, Amazons voice control system. WebThese are three likely reasons this is happening: 1.) However, 2.4 GHz performs better for devices separated from the router by walls or other obstacles. Please use the Sonos app. Read about our approach to external linking. Save my name, email, and website in this browser for the next time I comment. You can also stream music to your Amazon Echo via Bluetooth. Why is the volume so low when listening via my Amazon HD8 device? Spotify, and to a lesser extent, Amazon Music are two of the main culprits. To solve most streaming issues: Reduce Wi-Fi congestion by This happens to me a lot, too. You can also ask her to play ambient or nature sounds to help you fall asleep. Registered in England. Alexa is a voice controlled assistant that comes with Amazon Echo. Its similar for Echo devices with screens: white light good, orange light no connection. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. This is based on how long the music has been playing and how loud the music is. When you pull up the app in the respective app store, if it needs to be updated, youll see the word Update towards the top of the page. First, make sure that you have enabled the "night mode" feature in the Alexa app. Tap on your Echo device, select Bluetooth If the interruptions stop, then the music service was the issue. After connecting Alexa to new internet, I keep getting that my pandora can't be palyed. Why is there no audio when I try to play a programme? Dollarbill1979 5 yr. ago It's funny this came up. Your comment will be manually reviewed and approved by Tristan in less than a week. There are a few common, and then those not-so-common issues that can cause this to happen. Like any other customer service, they will probably test your patience by politely asking you to repeat all the steps youve already taken. Finally, ask Alexa to play the playlist for you. i have other echo devices that still work flawlessly which tells me the wi fi is fine. If I check the app I can see the station and when I click it it plays.it drives my wife crazy! If the Alexa app needs to be updated, youll see it under Apps that need to be updated. Then turn on the Wi-Fi on the other devices. Thats annoying. Save my name, email, and website in this browser for the next time I comment. Fewer bars mean a weaker signal. To make sure your Alexa device is always playing the radio, youll need to enable the Radio skill in the Skills section of the Alexa app. There are also a number of instrumental tracks and meditation sounds that can help you fall asleep. WebOpen the Alexa app, then tap Settings > Device Settings. She owns several smart home gadgets like strip lights, smart bulbs, cameras, and more! You speak into the void, and nothing happens. If youre using your Echo via Bluetooth or aux cable to listen to music, the internet or service on your mobile device may be the cause of your interrupted music. Yvette is a freelance writer who also happens to be a smart home enthusiast! The Amazon Alexa team said: Our apologies for the inconvenience. One possibility is that the Echo is experiencing connectivity issues. However, there may be some exceptions. Perhaps a device update or Alexa app update will remedy these in the near future. So, whats causing this issue and how can you fix it? There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. For Android users, youll go to the Google Play Store. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. You can also ask Alexa to play music from a specific artist or album. 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Once youve connected the Skill, you can go to the Entertainment section of the Alexa app. Youd simply connect an aux cable to the aux port on your Echo, as well as the aux port on your mobile device. You can choose which service Alexa uses to play your music for streaming stations and general requests. The Amazon Echo can only connect todual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/n standard. Enter your username or e-mail address. Once there, search for Alexa. Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. One possibility is that your WiFi connection is not strong enough to support streaming music. Select your Amazon device, then Language, and ensure UK English is the set language. Here are a few tips on how to keep Alexa playing music all night. The setup always goes smoothly but it soon loses connectivity. That way, youll reduce interference from other devices while increasing the connection and range at the same time. Is Amazon waging war on the BBC? |, Mobile/Tablet app I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). Still, choosing the right channel should be up to you since both options have advantages. If you own an Amazon Echo, youll frequently discover new features and even some Easter Eggs. However, if youre not using your Echo device, we recommend turning it off to conserve energy. Once youve done that, you can then ask Alexa to play your favourite radio station by saying something like, "Alexa, play BBC Radio 1.". Where I was trying to play iHeartRadio and it was dropping. December 29, 2022. | There are other radio skills that can be used, the MyTuner skill is good for foreign stations. Obstructions such as walls, as well as the ceiling or floor between floors in your home, can all act as barriers to Bluetooth signals. Not on Tunein on tablet or smartphone or even PC, just from Stupid Alexa. Sadly, I am having exactly the same problem with the same radio station again. If you tried the solutions above and came to the conclusion that your Echo needs replacing, check to see if your device is still covered under Amazons warranty. Fortunately, the chances of the issue being too serious to deal with on your own is low. The problem is that it stops after one song. If none of these tips seem to do the trick and nothing is wrong with the Wi-Fi connection, there is definitely some knotty issue with the hardware. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. But WebRestarting your internet router is also a good step to try, and making sure your router's software is up to date. With an Echo Show, you can simply use the screen. Contact Us | Privacy Policy | TOS | All Rights Reserved. @BBC6Music A textbook example by @BBCSounds of introducing friction instead of removing it. WebYou might want to run a diagnostic on your Wi-Fi - sounds like your connection keeps dropping. teied all the usual reconnected numerous times but every day it loses its connection and the only solution is switch off and. This is a monthly subscription plan that makes it really easy to contact Tech Support. If youre not sure which radio stations are available in your country, you can check the list of available stations on Amazons website. There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. But, unfortunately, problems streaming your favorite music or podcasts may sometimes occur. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! Before the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. https://voicebrew.com/alexa-radio/#:~:text=To enable the myTuner Radio,tap/click the Enable button. Check to see if there are any updates available for your Alexa and Pandora apps. All rights reserved. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. WebThe problem is that my Echo, randomly (after some minutes or hours) stops playing radio station saying something like The radio xxx is not available now. How did you resolve the problem? Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues Youre entire article speaks to obtaining a connection, yet the issue in the headline is about it continually losing a connection. For Apple/iOs users, youll need to visit the App Store. How long will Alexa play music before turning off? Voice requests to control Sonos and play music will likely fail. For example, "Alexa, play thunderstorm sounds." When you find it, click on the Skill. If I ask it to resume, it starts from the first song again. Hopefully, this article has helped you determine why Alexa is stopping music playback and how to fix the issue. If the Echo cant connect to the internet, it wont be able to play music. WebPlayback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. If your Echo is connected to the internet and youre still experiencing issues, try unplugging the Echo for a few seconds and then plugging it back in. If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. Even dishwashers, air conditioning vents, or stereos can cause minor problems. Often, power cycling your cable modem or router is enough to resolve connectivity problems, but sometimes its necessary to contact your ISP. The Amazon Echo has a lot of great uses. You can also ask Alexa to play a specific album, artist, or genre of sleep sounds. But what if it doesnt work? It might be that your internet connection is too slow and doesnt have enough bandwidth for streaming audio, or that the connection is flaky and experiencing excessive packets loss. No matter which app store you use, make sure to keep the Alexa app up to date. The station is as above "Echoes of Bluemars". Select the app you want to prevent from sleeping, and then tap Battery. When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. | Just make sure that you add the music to a custom playlist first so that it will keep playing all night long. Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. Theres no definitive answer to this question since it depends on how youve configured your Alexa device and which radio stations you listen to. Welcome to the Digital Spy forums. Did your Echo have connectivity problems? Your email address will not be published. Im Tristan Perry, the guy behind Smart Home Point. My 2nd gen echo dot is a complete piece of garbage. Please note that all comments go into a moderation queue (to prevent blog spam). WebMusic or Media Not Playing with Alexa. Can Turning Smart Bulbs Off And On At A Switch Damage Them? I tried that and several other ways of saying it. You can either create a new playlist or add songs to an existing playlist. WebConnect to your router's 5 GHz channel. The first is through the Alexa app. Required fields are marked *. Generally, most Alexa devices are capable of playing sleep sounds overnight. This may be able to fix some glitches that happen with music playback. One way many people use it is for playing music. Your WiFi may be affected by interference which would cause Yes, you can leave Alexa on all the time. In cases like these, it may be best to reach out to Amazon for further assistance. |. Its no secret that Alexa is a fantastic personal assistant, but did you know that she can also keep you entertained all night long? On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. This is the easiest problem to fix and will be covered in the next paragraph. What if the ECHO is the only device that loses the WFI including a Google home that is 15 feet further from the WIFI than the ECHO which is 2 feet from the WIFI. We suggest that you start with a tried and true fix for electronic devices: the restart. There are a few possible reasons for why your Alexa might keep stopping when playing music. Then, tap on the Skill that you want to disable. I have my WiFi router scheduled to switch off at midnight and turn back on in the morning. Update, Download option not available for some programmes. Read more So its not my wifi. Amazon offers Guard Plus for Echo device owners. You get there by pressing Play at the bottom of the Alexa app home screen. DMCA. You would simply go into your Devices Settings, then to Bluetooth. Problems may arise due to some unresolved glitch or software bug. | If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. Like apps, skills give Alexa the You can also ask her to keep playing the last song or station that she played. Once 30 minutes has passed, the music, podcast, audiobook, or other sound will stop playing. a relatively easy fix. Have you established that everythings okay with your network access? Try asking Alexa play (radio station) on Tunein. This is the most likely explanation for why Alexa might suddenly stop playing music. You can then say, Alexa, ask BBC Sounds to play Radio 1, for example, and listen to BBC stations through your smart speaker as normal. This option offers greater freedom when playing your music because now you have app-specific actions available to you like replaying a song or going back to the previous song. On the Echo Show, you can tap the Play/Pause as well as Next song buttons. For an Echo Dot, its a little trickier, as the Alexa app doesnt readily display the strength of the network youre connected to. This happens to me all the time. Sometimes the music pauses to buffer one too many times or it just stops altogether! My Echo plus worked flawlessly for a couple of years. If youre using your mobile device via Bluetooth to connect to your Echo, this may be a cause. This can be caused by loud noises or by other devices that are using the same frequency as the Echo.

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why does my alexa keep stopping playing the radio