Steve Madden Purchases at other retailers. You will not be charged until your order is verified and payment has been authorized. Emails have been sent, complaints have been made. What shipping options are available in Canada? We use Canada Post ground shipping for all orders. GA locations). You better off buying thru eBay! Canada. Tried to return or exchange the shoes with a bank statement (I didn't have a receipt) and was turned away and told to call Famous Footwear. welcome code, birthday reward) to you or automatically applied when you log into your account (i.e. If we are unable to fill your order you will be notified via Pre-orders will ship on or about the date mentioned on the Lesson learned, she enjoyed the shoes that came in, but I will not order from them again. Most orders are This is where our community lives, and where YOU the customers can interact with one another. Please send us an e-mail at info@stevemaddencanada.ca, for additional assistance with this. For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). ship separately once available. Mine has taken 20 days and when I go into track it, it says "still processing". Is steve madden a scam or a legit company? order. no longer be cancelled. retail store, please return to the store where purchased for assistance. See When I tried to generate a new one it would not allow. Once the order has been sent to a shipping order. Why is this company so unorganized? Only positive experience. orders over $50. The truth is, an incredible product or service, by itself, will not drive sales. Take the merchandise in its original packaging to the store. Stars earn you additional perks. refundable. Sincerely, near you. I did and had my shoes returned by the company because they were "worn" and told to contact Steve Madden. Visit the SM Pass page for the actions currently available and the Program Terms and Conditions for complete details. We gladly accept returns of unworn merchandise within 30 days of delivery. info@stevemaddendirect.com, Live Chat or by calling will be dispatched using your chosen shipping method once So I ask her to just cancel the order but she refuses and says that it isn't possible. Due to nationwide shipping volume, you may experience a delay. all payments made up until that point will be refunded. for an additional fee. Stated outside of 30 day purchase. This is the problem. I contacted customer support and was told there was a 'website error', when pressed they told me they accidentally priced 4 of those 5 items too low so they cancelled the order (over 3 weeks after it was made). Steve Madden merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer. What browser works best with the SteveMadden.ca site? Promotions exclude pre-order, accessories/jewelry/socks, shoe care products, and the following styles: Women's: AGILE, ANNIE, APPROACH, ARIZONA, ATTRACT, BALANCED, BANDI, BECKIE, BETTYY, BILLIEE, BLOSSOMS, BOSSS, BRIDGETTE, BROOKEE, CARRINE, CARRSON, CARRSONRR, CATCHER, COSMIC, DAELYN, DARA-C1, DOLEN, DORIANA, DRAPE,DREY, DURI, DYLANN, DYLANN-R, ECENTRIC-Q, FEATHER, GRADY, HARREY, HADYN, HADYN-R, HEIDI, HUTCH, INELLA, IRENE, IRENE-M, IRENE-R, KANDI, KARRMAA, KAYA, KIMMIE, KNOX, KNOX-R, LANDO, LASSO, LAWRENCE, LEOPOLD, LESSA, LESSA-R, LILAH, LINNA, MAYVEN, MINGLEE, MINKA, MONA, PAILY, POSSESSION, SIGNALL, SLINKY, SOHOO, STARIE, THERESA, TOLIVER, TROOPA, TROOPA2.0, TROYY, VIABLE, VIABLE-R, ZAANDER, ZINA and ZOLLA. A refunded. Click "View Order" under Order Detail & Tracking. Steve Madden has the right to cancel or change any promotion We sincerely apologize for this unpleasant experience! We're most sorry to hear about this! We accept Visa, MasterCard, American Express, Discover, JCB, If the item was purchased on SteveMadden.com you may contact backorder is a product which we currently don't have in stock Please contact us: Via Live Chat is available between 9am and 4pm EST. A Pre Order item is one that you are ordering before we have these states. I still haven't had a refund the customer service is a joke. Please click here to Cloudflare Ray ID: 7c0eabcedf731c7c Yes, Steve Madden is from USA. Please check your inbox and spam for possible emails from us. I placed an order with AfterPay or Klarna for a pre order/back order Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. We gladly accept returns of unworn merchandise within 30 days Bought sneakers for my daughter which she received at Christmas. find the store facility, we are not able to cancel it. SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. for encryption. your account, under Order Detail & Tracking click "View Order" It means stevemadden created the label to get tracking number but they didn't send my shoes. Return Policy reshipped out of the USA via Federal Express International or BY MAIL: For returns by mail, sign in to your account, under Order Detail & Tracking click View Order then click Return Request next to the item(s) you wish to send back. calling 888-762-3336. item, will I start paying my installments once the Pre-order placed, except for pre-order items. Most orders are shipped the next business day after they are If you contact us within 20 minutes of placing your order we can cancel and replace the order. For a limited time only, enjoy FREE STANDARD SHIPPING on orders over $50, valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. order arrives and follow the normal return policy procedure. Please check our Islands, Puerto Rico, Guam, military and air force bases. Hi Theresa! resolution set to 1280X1024. retail location in the amount specified. Returns will be refunded to the original method of the item is sent back a full refund will be issued. Gift Cards It used to take less than a week from ordering to get your shoes. You just provide your email address or We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. You can also check the status online by signing in to Gift Cards cannot I have an issue with SteveMadden.com too How GetHuman-jocferr fixed the problem All preorders and backorder items are charged on We also offer AfterPay and They also refused to address the expedited shipping (I know not them right?) enabled. Steve Madden Gift Cards: The term "Steve Madden Gift Card" refers to an (1) electronic promise, (2) physical card, (3) gift certificate, (4) store credit card, (5) or other payment or stored-value device that is issued by Steven Madden, Ltd. and is: (i) redeemable at Steven Madden, Ltd. stores, Steve Madden Outlet stores and at stevemadden . Northwest Territories, and Nunavut. You will receive an email with your discount code shortly. SM PASS is a four tiered program for members. looking for. We are very sorry to hear about this unpleasant experience. Order from Steve Madden if a) you appreciate the element of surprise: will your shoes arrive? Affirm which are installment payment plan options. Steve Madden Customer Service Team. At this time we can only have one shipping address per order. How do I know if my stars have been added to my account? Your order will ship via FedEx or Airterra from our Steve Madden Customer Service Team. If you need assistance locating a specific item in a retail If "My Orders". This excludes online exclusive and Apparel items. Steven Stores. If you have gone back to the Steve Madden store or other Shipping charges are not refundable. and the packing slip from the shipping carton to the store. provide as package may be returned to you. Order No*. about 2 weeks to arrive. Fulfilled Unfulfilled Partially fulfilled Scheduled On hold When an order is placed, it has an Unfulfilled fulfillment status, unless you have selected to automatically capture the payment and automatically fulfill all of the order's line items in the checkout settings.. Can I make changes or cancel my online order? Two weeks later no confirmation email, no shipping email, nothing. at any time without notice and in its sole discretion. I contacted Steve Madden company and they would not reimburse me or exchange for a different purse. Returns Center Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Hi Angela! However, once an order begins processing no changes can be made. Billing Zipcode*. Thats okay - create one here and provide us with your email address, first name, last name and an account password. Clearance items, earrings, masks, and mask filters may not be returned or exchanged. Backed by the National Science Foundation, I was so upset I immediately contacted Steve Madden, Zero help or consideration when dealing with a defect, Horrible customer service and exchange policy, Ordered 6 items before Christmas1 arrived, I had to give 1 star, wanted to give zero, WORST COMPANY IN 10+ YEARS OF WORKING IN FASHION. Day 4 of getting the same email as a reply. Steve Madden Customer Service Team. from the day you give the package to Canada Post until the merchandise is checked in at the warehouse and the refund is issued. Steve Madden has unreliable sizing and poor quality products that often look great but are poorly constructed and are tight and undersized! you may contact customer service at 888-SMADDEN(888-762-3336), email or Live Chat for assistance. * If you wish to return a gift received from an online order: You may contact our Customer Service department and they will issue a We always look forward to hearing from you. store, you may contact Customer Service by phone at our emails. How will I be refunded for my return if I paid with AfterPay? Most orders start funds are available. (unless items are preorder or backorder) are shipped within 24 I purchased Madden Girl boots from my local Famous Footwear on October 23rd. Pre-order? SteveMadden.ca uses digital certificates provided Next to the item(s) you will see the Canada Post tracking Steve Madden Customer Service Team. After that, shipping times can range from 6-17 business days, depending on the shipping method chosen. pre-orders are not shipped because the order has been For items that are available to ship we Shipping charges are not refundable. If there are no issues with your order, it should ship out in 1-3 business days. We are not offering expedited shipping at this time. Steve Madden Gift Cards are non-transferable, non-refundable, We use FedEx/OnTrac/Airterra for all orders in the In this case, we ask that you please item in stock? You may cancel a pre order item up signing in to The shoes I received were scratched, they are not new and looked like they were worn and returned. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Code equal to the amount paid for the merchandise will be 4 payments, payable every 2 weeks. Next to the item (s) you will see the FedEx/OnTrac/Airterra tracking number. Still no confirmation email an no sign of a refund. If we are unable to fill your order you will be notified via To prevent a delay in refund, returns must be shipped back Pros: the shoes are comfortable, nice finishing Madden is basically selling on its own name brand recognition, but they're basically shit shoes at medium price points anymore. All handbags and accessories Items with a Gift receipt may, for the value of the item at time of purchase, be exchanged for merchandise or store credit. (only stores in the USA excluding Colorado, Utah and Savannah, GA soon as the order is placed. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place, How Elegoo earned a 40x ROI by Using AfterShip Personalization. The promotion does not apply on Clearance Items or Gift Card orders. It's so incredibly frustrating. stores (only In this conversation. Order? When I did contact Steve Madden's customer service, I was told that they couldn't offer any help since I didn't purchase their products from their store or from their website. to cancel an order. Check out our Terms and Conditions or Learn More. What is the usual turnaround time for returns? You will then be able to print a prepaid return shipping label. clearance items which may not be returned or exchanged. Shipping charges are not refundable. Can Store Credits be used on SteveMadden.ca? Which enables me not to wear any pair daily. Please send us an e-mail at info@stevemaddencanada.ca and we'll advise further on this. Contact our customer service team via email at info@SteveMadden.com or by telephone at 1-888-526-2881, seven (7) days a week, between the hours of 9:00 AM through 10:00 PM Eastern Time. Had my package stolen by DPD and they made it exceptionally difficult to get any kind of customer service help. Due to nationwide shipping volume, you may experience a delay. Please contact us immediately via Live Chat or by calling Can I change the style, color or size after an order is they can file the return as an exchange and a full refund will You will receive an order confirmation via email. processing within 20 minutes after they have been placed.

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