2020 Apple Inc. All rights reserved. When things do go wrong, Apple normally backs its products with excellent technical support and warranty service. Opening the Apple Product or removing protective caps may cause damage that is not covered by this Warranty. 4.3 What types of goods and services are covered by these protections/prohibitions? The entities governed vary by statute. When seeking service, Apple may request that you submit the original sales receipt of your product to verify eligibility for warranty service, even if you have already registered your product. If a matter is still not resolved, the FTC has the option of filing a complaint in an administrative forum before an administrative law judge (ALJ) or directly in the federal district court. Read our customer Privacy Policy for a clear explanation of how we collect, use, disclose, transfer, and store your information. It can bring an action administratively or in a federal district court. He also shared tips to help consumers think more like lawyers in their day-to-day activities. 3 0 obj Building 6, Block C, 88 Maji Road, China (Shanghai) Pilot Free Trade Zone, Shanghai 200131, China. Tex. at 1780(a). The Magnuson-Moss Warranty Act gives you - the consumer - an absolute right to satisfactory warranty repair. See, e.g., 21 USC 451 et seq. In California, as of January 1, 2023, the CPRA applies to businesses that collect personal information from or about Californians and either: (1) have a gross annual revenue over $25 million; (2) buy, sell, or share personal information of 100,000 or more consumers or households; or (3) derive 50% or more of their annual revenue from selling California residents personal information. See UCC 2-102. Developer software licensing information is available at Apples Developer website. 2023 Many such statutes, however, carve out specific exceptions. Below is what. As one example of civil and criminal cooperation, in 2017 the FTC and DOJ jointly brought civil and criminal charges, respectively, against Western Union alleging consumer fraud, aiding and abetting wire fraud, and failing to have an effective anti-money laundering programme. Important: Do not attempt to open the Apple Product or remove any protective caps attached to theApple Product. The FDA regulates specific consumer products, including food, drugs, biologics, medical devices, cosmetics, and tobacco. The U.S. Supreme Court's newest justice is slated to end a SCOTUS law school commencement dry spell and is among the growing list of high-profile women who will address law graduates this year. Please note: All claims made under the Apple Two-Year Limited Warranty will be governed by the terms set out in this warranty document. Apple technicians sometimes cause more harm than good. In a federal district court, proceedings are governed by the Federal Rules of Civil Procedure, which allow parties to conduct discovery and gather evidence, from both parties and non-parties. 8.2 Can consumers or retailers/manufacturers appeal decisions made by the consumer authority/authorities or by a court? The AG emphasised its ongoing efforts to enforce Californias comprehensive consumer privacy law that allows consumers to tell businesses to stop selling their personal information to third parties. The Commissions final decision is then appealable, but only by any respondent against which an order is issued. Where international service is available, Apple may repair or replace Apple Products and parts with comparable Apple Products and parts that comply with local standards. covers common issues in consumer protection laws and regulations, including substantive provisions, enforcement action, remedies and anticipated reforms,. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. At the federal level, agencies such as the FDA and USDA promulgate regulations regarding the quality and function of goods and services such as foods, drugs, and agriculture. As a former apple retail worker I am extremely grateful for Australian consumer law. UCC 2-714(2). For information about service for discontinued products, please click here. Due to the overwhelming number of goods and services available to the consuming public, individuals may also pursue monetary and injunctive remedies via state law private rights of action. Apple Computer Trading (Shanghai) Co. Ltd. Building 6, Block C, 88 Maji Road, China (Shanghai) Pilot Free Trade Zone, The Offices at CentralWorld Building, 44th Floor, Room No. It is important that you are polite and coherent during any communications with Apple. The USDAs Food Safety Inspection Service (FSIS) may also bring an enforcement action that results in a food establishments loss of ability to produce, sell, or distribute its products in commerce. If a breach of these protections involves a product defect or risk of a safety hazard to consumers, the remedies can involve enforcement by a federal or state regulatory agency. 3.Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple. APPLE DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY APPLE PRODUCT UNDER THIS WARRANTY OR REPLACE THE APPLE PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE APPLE PRODUCT. See id. In limited cases, including certain merger cases, an appeal from the ALJs initial decision is automatic. 12 U.S.C. $290,000 worth of counterfeit Apple products were seized at Washington Dulles Airport. If the FTC is seeking disgorgement or restitution and the case involves the violation of an FTC Rule, the FTC is entitled to this relief in federal district court directly. See UCC 2-313. OTHER THAN AS PERMITTED BY LAW, APPLE DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. The Act applies to online marketplaces where third parties sell consumer products. If the FTC elects to proceed in an administrative forum, the complaint is adjudicated before an ALJ in a trial-type proceeding conducted under the Commissions Rules of Practice. See [Hyperlink]. Find legal information and resources Many state consumer laws have statutes of limitations between three and four years. 15 USC 46(a). You may return your Apple Product to an Apple Retail or AASP location offering carry-in service. See FTC Rules of Practice 3.56(b). These complaints are often sent to the FTCs Office of Secretary and Commissioners offices. The FTC has the power [t]o gather and compile information concerning, and to investigate from time to time the organization, business, conduct, practices, and management of any person, partnership, or corporation engaged in or whose business affects commerce. Civil Code 1798.150(a)(1). If US law enforcement succeeds in forcing Apple to break its own encryption, it would create a repeatable . 748448Z. Civ. Tell Apple about your products problem and demand that it be addressed through repair or replacement. Apple has a fourteen-calendar day return policy. See if the local police and FBI list any criminal records in your name. Reload the page to try again. 4.6 What remedies are available for a breach of the protections/prohibitions relating to Conduct? See 21 USC 301 et seq. If you have a legal question, contact an attorney.***. Id. The federal Lanham Act also allows civil lawsuits for false advertising that misrepresents the nature, characteristics, qualities, or geographic origin of goods or services. See FTC, FTC Takes Action Against Company Formerly Known as Weight Watchers For Illegally Collecting Kids Sensitive Health Data (2022), [Hyperlink] You may return your Apple Product to an Apple Retail or AASP location offering carry-in service. The CID usually requests documents, testimony, and in many cases, particularly more recently, investigational hearings, which are similar to depositions. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. 810.10 et seq. Specifically, under the UCL and CLRA, as well as Californias False Advertising Law (FAL), consumers pursue public injunctive relief, which has the primary purpose and effect of prohibiting unlawful acts that threaten the general public. Many states also recognise common law claims for fraud or breach of express and implied warranties. 7.3 Describe the enforcement powers/tools available to these bodies (civil, administrative, criminal). 4.1 Please describe any protections/prohibitions relating to the conduct of persons or businesses (e.g., manufacturers/retailers) which sell or supply goods and services to consumers (Conduct). Be prepared to argue a little if they do not waive it immediately. The information contained in theSystemis designed to help customers determine if service for their products is covered under the terms of Apple's limited warranty or an Apple extended service contract, such as the AppleCare Protection Plan and AppleCare+. Part 210; 21 C.F.R. Under consumer law in the UK (Sale of Goods Act 1979), even after your initial warranty/guarantee has ended consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Apple Media Services Terms and Conditions, Guidelines for Using Apple Trademarks and Copyrights. Furthermore, if the seller had reason to know the buyer was acquiring the goods for a particular purpose, the goods must be fit for that purpose. Id. 201-3. Clarkson Law Firm, P.C. In Virginia, the CDPA applies to persons that conduct business in Virginia or offer products or services targeted to residents in Virginia and: (1) control or process the data of at least 100,000 consumers; or (2) control or process the personal data of at least 25,000 consumers and derive more than 50% of their revenue from the sale of personal data. Your Apple Product Develops Problems After Fourteen Days Since Purchase. There is no statute of limitation when the FTC seeks an injunction in connection with ongoing conduct. 2016) (citing Nken v. Holder, 556 U.S. 418, 425-26 (2009) (quotation omitted)). For automatic appeals, the Commission places the appeal on its docket and defines the issues to be briefed by the parties. The final approval hearing is set for May 30, 2023. To my understanding if it's a hardware failure that's not a battery fault, the device merits a repair under the consumer law. Under state law, the definition of "consumer" may be limited to, for example, an "individual who seeks or acquires, by purchase or lease, any goods or services for personal, family, or household purposes" - see, e.g., Cal. Bilateral agreements: The FTC has entered into at least 22 bilateral cooperation agreements with foreign consumer protection authorities including Australia, Ireland, Mexico, Spain and several Canadian provinces. For example, Rule 45 allows for subpoenas that can compel testimony, the production of documents, electronically stored information or other tangible items. 1:21-CV-9892-VM (S.D.N.Y.). copied from: http://www.apple.com/uk/legal/statutory-warranty/ View in context View all replies Who is responsible through consumer law? Fed. Apple on Monday announced that it is now offering its Apple Card holders the option of saving their cash-back rewards in a 4.15% high-yield savings account with Goldman Sachs, along with other . Contact Apple immediately if you believe your product has a problem. Code 17.45(4). The FTC is also evaluating how to best combat online dark patterns, which are designed to trick or manipulate consumers into taking actions they otherwise would not have taken , and auto-renewals, the growing practice of deception in connection with automatic subscription renewals. Apr 27, 2023, 1:25 PM PDT. See 9 CFR 500.6. ; Markham, Ontario, Canada; L3R 5G2 Canada, Bykdere Caddesi, No:199, Levent 199, Kat: 22 ve 23,34394ili, Mecidiyeky, stanbu, PO BOSX A2629, Sydney South, NSW 1235, Australia Tel: 133 622, 44th Floor, Room No. The vote to issue an administrative complaint also triggers an internal firewall between the Commission and the attorneys charged with prosecuting the dispute. 'fj)xX]rj{^= ,0JW&Gm[?jAq|(_MiW7m}"])#g_Nl/7m_l5^C{>?qD~)mwaT9w18Grnu_2H#vV8f4ChcQ;B&[\iTOU!D LJhCMP09C+ppaU>7"=]d3@6TS k pttI"*i$wGR,4oKGEwK+MGD*S9V( si;wLMzY%(+r j?{XC{wl'*qS6Y{tw/krVo??AzsN&j&morwrn;}vhvy7o2 V2? In some cases, Congress directs the FTC to promulgate a specific Rule. See FTC, Fashion Nova will Pay $4.2 Million as part of Settlement of FTC Allegations it Blocked Negative Reviews of Products (2022), [Hyperlink]; In addition to the $4.2 million settlement, Fashion Nova must post all customer reviews of products being sold and is prohibited from making misrepresentations regarding customer reviews or other endorsements. Plaintiff Julia Cima filed the lawsuit with the Northern District of California. WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW. Plaintiffs alleged that Facebook violated BIPA by collecting and storing digital scans of users faces without prior notice or their consent. In addition, Utah has recently enacted a law that comes into effect in December 2023 (the Utah Consumer Privacy Act, or UCPA). Just because you hand your product over to Apple for repair does not mean you will get it back in substantially the same condition as before. If Apple determines that your Apple Product is eligible for mail-in service, Apple will send you prepaid waybills and if applicable, packaging material and instructions on how to properly pack and address your Apple product, so that you may ship your Apple Product to an ARS or AASP location. See FTCs Policy Statement on Deception (1983), [Hyperlink]; A practice is unfair if it causes or is likely to cause substantial injury to consumers which is not reasonably avoidable by consumers themselves and not outweighed by countervailing benefits to consumers or to competition. State consumer protection laws often provide broad prohibitions that apply to anyone engaged in commercial conduct. (No. A growing number of consumers are looking to buy environmentally friendly, green products, whether designated as natural, non-toxic, sustainable, compostable, or otherwise. A U.S. federal judge struck down some of Apple Inc's App Store rules on Friday, forcing the company to allow developers to send their users to other payment systems in a partial win for "Fortnite . States with the broadest, most flexible prohibitions thus affording the greatest consumer protections include Hawaii, California, Illinois, Massachusetts, New York, Connecticut and Vermont. These efforts include developing specific resources, conducting outreach and events, initiating law enforcement actions, and conducting research to better identify and understand the equity issues. In addition, individuals may seek injunctive relief and/or compensatory and punitive damages through a private civil action (individual or class action). f]}~\zIfys/\ 3p"wk)_$r#y'a-U Further, in proper cases, the Commission may seek, and the court may grant, a permanent injunction. 1. 8.3 Does an appeal suspend the effect of any penalty/the requirement to pay any fine (if applicable)? See FTC, Multilateral Memorandum of Understanding For Participation In the Global Privacy Enforcement Network System (2015), [Hyperlink]. Just as a case coming up for appellate review from a federal district court receives some deference from the appellate court, so too does a final Commission decision. The FCC also issued a new rule limiting robocalls that is set to go into effect in mid-July 2023. Also, Apples fourteen-day return policy only applies when you buy your product directly from Apple. A Commission order generally becomes final (i.e., binding on the respondent) 60 days after it is served, unless the order is stayed by the Commission or by a reviewing court. Although Apples fourteen-day limit is the official policy, there are circumstances where Apple might informally extend the return period usually up to a maximum of thirty days. 1 within the Doctor of Nursing Practice program rankings. Specifically, the appellate court reviews questions of law de novo but will not disturb factual determinations of the Commission that are supported by substantial evidence. When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. Daily round-ups or a weekly refresher, straight from Cult of Mac to your inbox. Dave Maxfield is a consumer protection lawyer in Columbia, South Carolina. You must seek to have it repaired under Apples one-year warranty or AppleCare. Bloomberg . 7.2 Is/are the consumer protection authority/authorities bound by a time limit to commence proceedings on breaches? Apple One (1) Year Limited Warranty - iOS For Apple Branded Product Only HOW CONSUMER LAW RELATES TO THIS WARRANTY THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE. Individual statutes, regulations, and ordinances may specify exceptions, and in some cases, federal law may preempt state law; however, as set forth in question 3.3, few if any consumer products or services are excluded from safety protections. As indicated above, if a breach of the protections in relation to the quality or function of goods involves a product defect or risk of a safety hazard to consumers, then various federal and state agencies may have the authority to initiate proceedings for the breach. 9.1 What are the recent enforcement trends in your jurisdiction? 15 USC 57b(d). Lauren E. Anderson Apple is facing antitrust scrutiny in the U.S. and abroad and its CEO will face Congress on Monday alongside Big Tech peers. The service coverage information described in theSystemis based on the date of purchase information available to Apple. at 339. If you fail to return the replaced Apple Product or part as instructed or return a replaced Apple Product or part that is ineligible for service, Apple will charge your credit card for the authorized amount. HH4401-6 ,The Offices at Central World, 999/9 Rama 1 Road, Pathumwan, Pathumwan, Bangkok, 10330, Thailand. Recovery and reinstallation of other software programs, data and information are not covered under this Warranty. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Do your best to document the problem and be prepared to reproduce it if necessary. Civ. In addition, there are various state laws to ensure the safety of consumer goods and services. The CMA opened its investigation into Apple Inc, due to concerns that some of its practices may breach consumer law. The respondent may file a petition for review with any U.S. court of appeals within whose jurisdiction the respondent resides or carries on business or where the challenged practice was used. At common law, remedies may include replacement of the defective product, damages, or contractually agreed-to liquidated damages, in circumstances where damages are difficult to calculate. As such, both public and private enforcement are expected to increase throughout the United States as data privacy laws evolve. Benzene is a known carcinogen associated with leukemia and other cancers. Service will be performed at the location, or Apple Retail or an AASP may send your Apple Product to an Apple Repair Service (ARS) location to be serviced. Therefore, if you find yourself on a third or fourth repair attempt, you may wish to demand a full refund of the original purchase price because any equivalent replacement model might be worth far less than what you originally paid (i.e. Consumers have the right to choose whether to claim service under the Apple One-Year Limited Warranty or under their consumer law rights. 2008). 4.4 Are there any exceptions/exemptions to the protections/prohibitions relating to Conduct? Please put your product's sales receipt, and if applicable, AppleCare Proof of Coverage document in a safe place. Do not try to do it yourself because you may void your warranty or AppleCare coverage. When a business is on notice that a product it has manufactured, distributed, or sold is hazardous, it may conduct a voluntary recall pursuant to the regulations promulgated by the CPSC. Code 1761(d) but some statutes sweep more broadly. Apple customers who purchased certain previous iPhone models can now submit claims for about $25 per phone as part of the company's settlement of a class action lawsuit that accused it of slowing. If your coverage expiration date is incorrect. For non-personal use or to order multiple copies, please contact Dow Jones Reprints at 1-800 . Whenever the Commission has reason to believe that any party is violating, or is about to violate a provision of law enforced by the Commission, the Commission may ask the district court to enjoin the allegedly unlawful conduct, pending completion of an FTC administrative proceeding to determine whether the conduct is unlawful. The FTC Rules of Practice allow for the filing of amicus briefs in support of either side of the appeal, with leave of the Commission. ICLG.com > EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPLE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE APPLE PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE APPLE PRODUCT. Cal. See, e.g., 21 U.S.C. For customers whose products are covered by consumer protection laws or regulations in their country, region, or state of purchase, the service coverage described in the System may not reflect all rights and remedies conveyed by such consumer protection laws and regulations. 5.3 Are there any exceptions/exemptions? You can return any Apple product for any reason whatsoever within the fourteen-day period unless: If your product falls into either the first or second category you can still return it, but only if it exhibits a legitimate problem (i.e. 1.1 What legislation, regulations and guidelines are relevant to consumer protection in your jurisdiction? More information of the following is available online: http://www.apple.com/support/contact/phone_contacts.html, www.apple.com/support/country/?dest=complimentary, WARRANTY OBLIGOR FOR REGION OR COUNTRY OF PURCHASE, Calle 93, n 13-45, Piso 8Bogot, Colombia, Cerro El Plomo, n 5630, Torre 8, Piso 20, Col. Cuauhtmoc, Cuauhtmoc, 06500, Ciudad de Mxico, United States and Other Americas Countries. Should you require further assistance, contact Apple at the telephone number listed below. by presenting proof of purchase). Apple may require a credit card authorization as security for the retail price of the replacement Apple Product or part and applicable shipping costs. Apples innovation is embodied in its Intellectual Property, including Patents, Trademarks, and Copyrights. www.apple.com/support/contact/phone_contacts.html, Rua:Leopoldo Couto Magalhes Jnior, n 700, 7 andar, So Paulo, SP, Brasil, 120 Bremner Blvd., suite 1600, Toronto ON M5J 0A8, Prolongacin Paseo de la Reforma 600, Suite 132, Pea Blanca Santa Fe, lvaro Obregn, Ciudad de Mxico, 01210, Mxico. The content for this page did not load correctly. (ii) Mail-in service. 15 USC 2064(b). See, e.g., California Sherman Act, Cal. The Dodd-Frank Act applies to any person that engages in offering or providing a consumer financial product or service, as well as affiliates of such persons. 606 (relating to the inspection of meat products). Apple reserves the right to change the method by which Apple may provide warranty service to you, and your Apple Products eligibility to receive a particular method of service. In Trkiye, your device is covered by Apple's limited warranty for two years. The American Innovation and Choice Online Act, introduced by Sens. The FTC encourages consumers to file a complaint whenever they have been the victim of fraud, identity theft, or other unfair or deceptive business practices. For example, the CPSC broadly prohibits the sale of consumer products that contain a defect which could create a substantial product hazard or products that create an unreasonable risk of serious injury or death, but also has specific standards declaring that it is a substantial hazard for [c]hildrens upper outerwear in sizes 2T to 16 to hav[e] one or more drawstrings. The CMA's investigation focused on concerns that people . 5.4 What remedies are available for a breach of these protections? Policies and termsthatgovern Apple onlineservices, including Apple Media Services, iCloud, and our Privacy Policy. Feb. 26, 2021). Apple will ship a replacement Apple Product or part to you with installation instructions, if applicable, and any requirements for the return of the replaced Apple Product or part. 2014 Apple Inc. All rights reserved. Selected Rules enforced by the FTC include the following: the Business Opportunity Rule imposes disclosure requirements for business opportunity sellers to prospective buyers, in order to provide buyers with sufficient information to assess the risks of a business opportunity; the CAN-SPAM Rule defines the criteria for ascertaining the primary purpose of a commercial e-mail, requiring warning labels on commercial e-mails that have sexually explicit material and prohibiting charging a fee and other opt-out barriers; the COPPA Rule implements COPPA by imposing rules on operators of websites and online services that either have actual knowledge that they collect information on children under 13 on their services or are directed to children under 13; the Franchise Rule requires franchisors to provide specific disclosures to franchisees, so they have sufficient information to properly make an investment in a franchise; the Health Breach Notification Rule requires vendors of personal health records and related entities to notify consumers after a breach involving unsecured information, with specific requirements for timing, method and the content of the notification; and the Made in USA Rule states that marketers making unqualified claims that their products are made in the United States should be able to prove those claims. Plus the best Apple tweets, fun polls and inspiring Steve Jobs bon mots. EC and US regulators have a series of ongoing investigations into Apple's App Store including more widely considering whether the 30% commission it charges for in-app purchases is fair. Federal regulations are also evolving with the consumer purchase experience, which is increasingly online. See Prescott et al. For example, under the CPSA, a manufacturer of a consumer product must immediately report to the CPSC if it obtains information which reasonably supports the conclusion that such product: (1) fails to comply with an applicable consumer product safety rule or with a voluntary consumer product safety standard []; (2) fails to comply with any other rule, regulation, standard, or ban under this Act or any other Act enforced by the Commission; (3) contains a defect which could create a substantial product hazard []; or (4) creates unreasonable risk of serious injury or death. If you want to update information in our records about your purchase or agreement, were here to help. Hagens Berman Sobol Shapiro LLP is a consumer-rights class-action law firm with 11 offices across the country. Apple Authorized Service Providers http://support.apple.com/kb/HT1937 | http://support.apple.com/kb/HT1434. However, it is important to note that the state laws exist in addition to Federal laws and frequently provide consumers with further protections and benefits. If the Apple Product is still not functioning properly after making use of these resources, please contact an Apple representative or, if applicable, an Apple owned retail store ("Apple Retail") or AASP, using the information provided below. Violation of federal orders can lead to remedies within a judges discretion, including contempt of court. (c) Apple is not responsible for any labor costs you incur relating to DIY parts service. . As mentioned above, your state laws may afford you additional protections (i.e. If, within 30 days after the application was received by the Commission, the Commission either has denied or has not acted on the application, a stay may be sought in a court of appeals where a petition for review of the order is pending. 7.4 Where regulators/enforcement bodies have a choice of enforcement tools/powers, what considerations do they take into account in determining which tools/powers to use?

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