This has always been the case. I have rebooted & tried many times in last 2 days but no email has arrived . Multiple attempts made including one by border official but couldnt get further. It is called traceability. No positive test. Thank you! My boyfriend and I ALWAYS check both websites and weve never seen anybody update it until August 21 the big opening to cross. I am using an iPhone XR with IOS version 15.5. Please help! I have excellent wifi, and have tried on data as well. The system should have retained traveler information so you only have to select them and edit the name. The question about other countries visited doesnt allow a answer no. Checked and double checked and all is correct tried uninstalling and reinstalling still no progress. Have tried repeatedly to get a change password code to get into my account. You must send the receipt to the traveler to show to the Canada border services officer upon arrival to Canada. Rachel. Provide your email address and set up a password, but use a password you can remember, as you'll need that information to sign into your account later. Thanks JT. All rights reserved. This is not new. Not knowing better, used the address on my desk top to fill out the form but I will be using my cell phone when I am travelling, It is g-mail address. Your next entry into Canada will be upon disembarkation (I am making assumptions that you have a Vancouver return) so that will require another ArriveCAN QR code as you have already used the first one. Last night I was coming back to Canada and I could not submit my info on Arrivecan. The internet connection is fine, and everything else is working well. When trying to submit my application, I am receiving a Code PF - 400 error message. Seehttps://www.canada.ca/en/border-services-agency/services/arrivecan.htmlfor the most current requirements and guidance. Nothing on my emails. Stuck at final step of submit. Calgary, Sign up to receive insights on the latest legal changes and developments. "For those people who are comfortable and have found a way to use it, then maybe they can be in a separate [customs] line," she said. Think of it this way. Nothing to click on to move forward, back, start over, or exit. The traveller will have access to basic necessities without leaving quarantine (i.e., water, food, medication, and heat). Download ArriveCAN and enjoy it on your iPhone, iPad and iPod touch. I have been trying all evening to log into my Arrivecan app. after completing all details, the screen hangs with comment "please wait while your Arrive Can form is submitted". Darren Major is a senior writer for CBC's Parliamentary Bureau. We have over 1,000,000 users and companies will listen to us. A pair of hopeful travellers from Regina have voiced their concerns with accessing . I have clicked about 15 times for an email so i can change password. Trying to create an account for 2 days. I have created an account for ArriveCAN but forgot my password. Canadian travellers who have been told they must quarantine after a trip across the border say the app is unreliable and awkward to navigate. I may have entered something incorrectly but they scanned and let me on the flight. Sounds like @Bobbiegentryhas a completely different take on it. The traveler can complete their post-border reporting by calling 1-833-641-0343 each day during their 14-day quarantine. Update ArriveCAN to the latest version on PlayStore. our ArriveCAN was checked at the cruise terminal when we embarked. 200 June 10, 2012; Burbank, CA-USA #11 Share . And yes my email address is written correct. My fault. Cant get it to work. I think it's up to each one of us to personally take responsibility for information.". Hi, I was trying to fill out the ArriveCan app But I have an Enhanced drivers license no passport and so it won't let me fill it out. So, contrary to the requirement specified in the GOC docs, there doesn't seem to be a means by which one can enter a Vancouver-Whittier cruise that doesn't have a port of call within Canada. I could have sworn I read RCC. Also you wanted covid tests to be within 72 hours which puts it very close to departure time and date. Pat, I filled out arrivecan to return from the USA on July 5th. Tried using the arrive can app 2x nowone trip back in December2021 and now another trip in feb 2022.same problem both timesthe app wont allow me to submit the informationkeep getting a PF- 400 issue saying to check my internet connectionUninstaller app and re installed several timeseven on different devices, Tried using with and without Wi-Fi, always the same resultsnothing wrong with my signal strengthor i internet connectionsame thing happenedon the last trip and now today and from what I understand alot of people have the same issue, Tried to set up an account keep getting message that the details submitted are incorrect and to check that I am connect to the internet. About this app. We have had all of shots and are healthly .The arrivecan app. Bottom border line of page just blinks at a rapid pace. OjisanSeiuchi 1 yr. ago How do I resolve this problem. Scan this QR code to download the app now. While logic might suggest that you wouldn't need an ArriveCAN submission for a cruise that departs Canada and terminates in the US, the government requirement is that you must make an ArriveCAN submission for any cruise that arrives or departs Canada. Will I need to upload my pre cruise Covid test results as well? Leaving from Vancouver on Princess May11, cruise to/from Alaska and return to Vancouver on May 25. ArriveCAN no longer collects information on behalf of TY in advance, So frustrating leaving with my daughter back to Canary soon and the app is frozen blue circle at 80% All appears to be going right. I have been trying to change my password. What am I supposed to do? That's all they seem to be interested in anyway, instead of having to perform this elaborate waltz with ambiguous forms? Error message says: Please ensure you are connected to the internet and try again. I went online and disscovered that there were numerous issues with people trying unseccessfuly to use the app at the airport. You do not require an ArriveCAN submission for the Vancouver to Seward because you are not entering Canada. In June, the government announced an additional feature ofthe app that would allow passengers to fill out aCanada Border Services Agency declaration form ahead of their arrival at customs. Otherwise, we can submit all that information in-person at the port of entry. If you haven't received the code after a few minutes: make sure you entered the correct email address in ArriveCAN check your spam, junk, and/or promotions folder Let me know COVID-19: How will coronavirus impact your business? ArriveCAN supports English, French and Spanish (displayed in the language of your device). Partner- Unable to submit final form and stalls. Make sure you have the most up-to-date version of ArriveCAN. The email address and password is correct, I just created the account and wouldn't have been able to create the account if I wasn't connected. Your Friday flight into Vancouver is your first entry into Canada, so that is your first ArriveCAN QR code. Forgot password & tried to reset on my iPhone. Powered by Invision Community. WE ARE TRAVELLING TO CANADA ON MON 26TH JULY 2021. Rebooted Iphone and also deleted the app and reinstalled it but same issue. There is something seriously wrong with the ArriveCan app. The purpose of ArriveCan is to confirm vaccination status. Having to make the submission prior to boarding actually makes things easier for cruise passengers. It is after so many times of trying impossible to use ArriveCan. Just recently when filling out the point of entry the screen locks and I am not able to continue with adding date etc. Contact information such as name, date of birth, email address, phone number, and travel document details, Flight number, airport and airline (if entering by air), Quarantine plan (unless exempt under the Isolation Order), Address of the place you will be quarantining or isolating for 14 days, If there are vulnerable individuals at that address, If the address is a group living environment or houses multiple families, If you can have food, medication and other necessities delivered to you while in quarantine or isolation, Any COVID-19 symptoms you may be experiencing, Confirm that they have arrived at the address provided for their quarantine or isolation within 48 hours of entry into Canada; and. arrow_forward. WE ARE HAVING ISSUES SUBMITTING OUR DETAILS VIA THE ARRIVECAN APP. What is so difficult to understand about that? I tried to open the ArriveCAN App Email first then my Password. from the app. All went ok till the very end, it advised me that my application was refused, no explanation. The agent and I attemped to complete the arrice can app. The officialspoke to CBC on condition of anonymityas they were not authorized to speak publicly on the matter. This app is faulty and not working. Zero stress. Is anyone there to respond or please provide me with a phone number contact of a live person so I can get this done. quarantine/isolation requirements will end for all travellers entering Canada ArriveCAN is crashing. After entering address in Canada unable to progress further. Not saying this will work for everyone, but for me, I rebooted, re-installed the app and then added myself as a traveller, instead of initiating a specific trip. "The arrive app is a smooth procedureand really and truly, based on our experience, it should be used more because it was very efficient," he said. Travelers can also submit their information by signing in online at Canada.ca/ArriveCAN. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Quite frankly I do not feel like gambling with this situation. Like a flight, one presents the QR code at check-in and presents it to the authorities, if asked, on . By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. But even if it was Anchorage, the problem persists. I didnt receive second one for my husband but his info is uploaded and is listed in travelers in my ap. This ArriveCAN receipt is confirmation that you have successfully submitted your information in ArriveCAN. You need to complete ArriveCan within 72 hours before boarding any ship which will enter or disembark at a Canadian port. However, I started tapping where I thought the "Accept" button might be and accidentially touch just below bottom border line (progress line) and the buttons appeared. We are totally discusted with the way we are being treated. Some find it a little bit hard to use," she said, adding that one client'sphone died just as they were approachingcustoms. He can be reached via email darren.major@cbc.ca or by tweeting him @DMajJourno. Prevent apps from taking your money without permission. Please advise. I keep receiving a PQ -503 code and can't submit My internet works just fine!!!! Thank you, Hi, You can also seek assistance upon arrival to Canada. Im trying to create an ArriveCAN account using my enhanced drivers license from the State of Michigan. This applies even if your second ArriveCAN submission is within 72 hours of the first submission. I don't have a smart phone, so already at disadvantage. I cannot navigate to the next month, or even click on days outside the next 5 days as everything is greyed out. Silly. Twice I attempted to submit my ArriveCan form. Without responding to this question with a Canadian port I can't progress. I got as far as "Please wait wihile your ArriveCAN traveller is saved". Are you having issues? After submitting, the ArriveCAN app will upload your documentation and required information into its system. Complete daily COVID-19 symptom self-assessments during the quarantine or isolation period. After filling out my details there and receiving my QR code, the same QR code was available within the app on my iPhone as well. Can I cross or get arrivecan a different way ? Submission failed. Princess Alaska cruisers with Vancouver departure any comments on this? https://travel.gc.ca/travel-covid/travel-restrictions/cruise, https://www.canada.ca/en/border-services-agency/services/arrivecan.html, Click here to reload the page in order to enable certain features. Some issues cannot be easily resolved through online tutorials or self help. The work-around was to use the web version of ArriveCAN. To find out more about our Group, click here. Why can't travellers just carry their vaccine passport? After Greenland, we re-entered Canada with a stop in St. John's, but we were not required to do ArriveCan a second time. If an individual does not have access to the App or online portal, they can complete ArriveCAN by calling the toll-free line 1-833-641-0343. They must call 1-833-641-0343 each day during their 14-day quarantine, unless exempt from this requirement. How can I see what was entered not sure what to do, Cant submit the form, always have message SUBMISSION FAILED. App answered with an error: code PF - 400. #ircc #cbsa #canadaCanada Border Services Agency has launched the ArriveCAN mobile app to make it easier for travelers to provide their contact information u. Ive filled out everything in the app but always get a submission error 5/503. Thanks I assume no liability for how the information on this channel is used or interpreted and hence take no responsibility for any decisions that is made with regards to your application based on the information shared on this channel. if yes how can i do itbecause i already did whole app,only time of arrival is wrong. My details are on the account but I have no receipt. For general inquiries, basic troubleshooting and navigational support, travellers can call (from 7 a.m. to 8 p.m. Use of the Advance CBSA Declaration feature of this app is entirely optional. Remember, the identities of travellers included in ArriveCAN must match their passports. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises. Far too difficult for a 71 year old to first understand the 72 hour time limit when we have to be at the airport 3 hours ahead and we board the plane at least 20-30 minutes ahead. I am unable to resolve code PF-400, Have tried several times to do arrive Canada. The app also would tell travellers if they had been tapped for mandatory arrival testingor would be required to quarantine. Not receiving verification code to create new account. Hi, I'm having problems adding the date of my trip. Just because a disease is endemic doesn't mean it can be safely ignored. You must also submit a second ArriveCAN submission no more than 72 hours before boarding the cruise. Rachel. It is not needed for a land vacation in Canada. Very frustrating and no I will not be coming to Canada again. My husband and I are returning to Canada by air tomorrow. Advice? Well be doing those Saturday morning with telehealth monitoring. Then you are leaving Canada to go to the US. Ive tried numerous times for the last 6 hours and no success/ very frustrated! of Public Health Agency of Canada. Did you sail out of a US Port, called at Halifax, called at a port in Greenland, then returned to St John's? Further, submitting this information through the ArriveCAN app will result in reduced border processing time and physical contact between entrants to Canada, border services agents, and public health officials. ET on statutory holidays): In the event of a system outage where ArriveCAN becomes unavailable, individuals entering Canada will be allowed to fill out a paper version of the form when they arrive. Individuals must, unless exempted under the Isolation Order: If an individual does not use ArriveCAN to provide information before entering Canada, they will not be able to use ArriveCAN to comply with the above requirements. Ridiculous. I returned last week from an Alaska cruise. Do I really need to do ArriveCan twice? Your second entry will require another QR code which means, yes, you need to make a new ArriveCAN entry to board the ship. Only thing that worked was doing this on a different phone WITH A UK SIM, rather than a Canadian Sim, When asked to select time of arrival it would not let me do this and kept selecting a different time. ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in . I am getting PF-400 error even thoug I have internet connection. When I click on Sign-In, I keep getting an error message to [emailprotected] Submission of ArriveCAN form has been at 0% for over an hour. I have problems submitting my application keep having an error pf-200 although my internet is fine. With the government set to make the app optional, here's a breakdown of what ArriveCAN was built to do, why it's so contentious and what possible uses it might have in the future. I have all the required documentation, passport, Vaccine documents, etc. OK, talk me through it, I'm obviously missing something. more What's New Version History Version 2.27.2 For an essential app to cross the border its a major nightmare. Other than inconveniencing you, are there any other reasons a country shouldn't do what it deems necessary to keep its residents safe? My email address is correct. Yeah, they need to get rid of this. 4. 72 hours before embarkation (noon) for PCR test. I seem to remember us chatting about another cruise years ago that you had to cancel. I confirmed my dose dates and uploaded a photo of proof, the app just didn't register it or something. See you soon halifax, My arrivecan app is stuck on 80% is not saving my information. Both times the "please wait while your ArriveCAN form is submitted" appeared, but then does not submit form, even after 30 minutes. Individuals who do not submit information through the ArriveCAN app may face additional delays at the border and are subject to enforcement actions ranging from a verbal warning to a fine of $1,000. I have a account using this mail from my travel to canada last year, but the password is not working anymore, and when i try to reset the password, the app tells me it is sending a code to my mail but i don't receive any mail. tried four times, but i receive nothing. Thank you Ms G and FouremcoFour, may I call you Four?, you are correct on my cruise info. My status is also ok if I use my wifes app as an additional passenger . Have tried twice. Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. If you are accepting of ArriveCAN to fly into Canada why do you consider it lunacy to use it on a cruise that enters Canada? The ArriveCAN app is about to become optional. Here are my conclusions: 1. And then a screen says that I am not elgible to enter Canada. The first part is for everyone coming into Canada by car, train, or plane. Telling us that we should quarantine for 14 days when all of us are fully vaccinated. If youre flying in to join a cruise immediately, enter the address of your terminal. Very frustrating! Have been trying since yesterday. I tried to set up an ARRIVECAN account for a friend who is going to Canada on Monday, 8/16/2021. I had to go in over and over again to be able to register. Hello broberts and Fouremco. By Thomas Mahlon McCormack 7 months ago, App locks up when asked for "Date of Arrival", I am flying into Vancouver, Canada from the USA on September 19, 2022. Air Travel. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. If changes are required, you can edit and update your declaration prior to certification. You are correct; test is only needed to board the cruise. I have been trying to use the ArriveCAN app on my phone. Many Thanks. Other than inconveniencing you, are there any other reasons a country shouldn't do what it deems necessary to keep its residents safe? I managed to activate a type-in option, but the same thing happened. Solve all ArriveCAN app problems, errors, connection issues, installation problems and crashes. You must complete your ArriveCAN submission before entering Canada, no more than 72 hours of boarding your flight or before entering Canada by land. I am glad I did. 2 days for rapid antigen test. Still the same result. There are three categories of information that are each required to be submitted through the ArriveCAN app. I went back and selected it and it submitted fine after. I supplied all of this in the application. This lists the port of entry into Canada for the cruise. An official announcement is expected Monday, according to the source. When I try to put in arrival airport in the arrive can form online it doesnt accept anything I put in. And did you used to have a Beeker (muppet) picture? By check my e-mail/password. Got to the submit stage. ArriveCAN now includes the new, optional Advance CBSA Declaration feature for travellers arriving at selected Canadian airports. Also, I had a bad experience with officers from BOTH sides. Yes, we do have correct email info entered. 2023 Gowling WLG International Limited. Am travelling very soon. Correct e-mail and password entered. PLEASE CAN YOU PROVIDE SOME ASSISTANCE TO US, MANY THANKS. and (Code 5 - 503) on different devices. Something's broken on your end. For what ever reason in May we kept getting locked out. The code was not visible anymore. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Upon your entry to Canada by air or at a land border crossing, the border services officer may notify you that youve been randomly selected for a mandatory arrival test. Get a free Virtual Credit Card to signup for Subscriptions. I have your answer. Presumably SeaSickCecil is NOT a Canadian citizen. Forgot password, so prompted to change it. Any suggestion and help is appreciated Pressed reset Password and no messages received. By Cookie Notice How do I correct this? If I had waited until departure date to complete and submit within 72 hours, this sign-in issue would have cost me in terms of a cancelled motel reservation. In an environment with very good WiFi connection, an error message Code QR - 503 appears. At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. If youre not joining the cruise immediately, enter the address of your hotel. Then it tls me to wait 12 seconds or 46 seconds & it times me out. After downloading vaccine info..saves info to 80%, and then freezes.tried 3 times same result. this app no longer collects information on behalf of Public Health Agency of Canada. (and I'm on HAL and they haven't said much about ArriveCan). I am not receiving a verification code, to be able to enter a new password, as I have forgotten my original password. Can you help?

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