626.744.4005 Accelerated Innovations LLC is the organization that produces this Website, which encompasses MyMeter Entities. Power Emergencies 626.744.4673. In consideration of your use of the MyMeter Entities, you agree (i) to provide accurate, current and complete information about yourself as may be prompted by any registration forms ("Registration Data"); (ii) to maintain the security of your password and identification; (iii) to maintain and promptly update Registration Data and any other information you provide to MyMeter Entities, and to keep it accurate, current and complete; (iv) not to sell, transfer or assign your account; and (v) to be fully responsible for all use of your account and for any actions that take place using your account. "Spyware" or "adware" is any software which has been downloaded to and/or installed on an Internet user's computer, without the user's actual consent, and facilitates the distribution of any commercial message to the user. By utilizing a credit or debit card for purchase of any Services or any other applicable products offered via the MyMeter Entities, you authorize MyMeter Entities or Vendor to charge such card on the periodic basis as specified (e.g., once per month for monthly Services) in the amount described on the applicable Service or Services' purchase path(s). We may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page. The statements in this Privacy Policy generally about our collection and use of personal information also apply to our treatment of personal information from children under the age of thirteen. This Privacy Policy is applicable to this Website. Box 1337 Pasadena, TX 77501-1337 Phone: : 713-475-5566 Fax: : 713-475-4945 Directory Start New Water/ Electric Service For Refuse only customers, call 626.744.4005 Quick Pay Pay your latest bill without logging into the customer portal Water or Electric Outage Update Find contact information, view FAQs, report water waste, and more Aggregate Usage Property owners with units 50,000 square feet+ to disclose energy usage (CEC) The applicable owners and licensors retain all rights to the MyMeter, but not limited to all copyright, trademark and other proprietary rights, however denominated. Links to and from this Website and/or MyMeter Entities from or to Third Party Sales Locations, Third Party Social Networking Features and other websites or locations maintained by third parties, do not constitute an endorsement by MyMeter Entities of any such third party website or content. MyMeter Entities is not responsible for the availability of these third party resources or their contents. Neither these materials nor any portion thereof may be stored in a computer except for personal and non-commercial use. Create My Account. Electric vehicle incentives to help you go green! By transmitting your Submissions via the Public Forum, you grant, and represent and warrant that you have the right to grant, to MyMeter Entities a worldwide, perpetual, royalty-free, non-exclusive, sub-licensable and irrevocable right and license to use, reproduce, prepare derivative works based upon, distribute, perform, sell and display your Submissions for any purpose throughout the universe, in whole or in part, in any form, media or technology known or hereafter developed. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF MYMETER ENTITIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Customers are now able to save time and paper by enrolling in paperless billing. If we are required to do so, we will, of course, obey the law. Please contact Customer Service to reset your PIN. If the account number, expiration date or other information of any credit or debit card account associated with your subscription Service changes, MyMeter Entities recommends that you update it as soon as possible. To use this Website you must disclose personal information about yourself. Please check your records and try again. Third party text, photo, graphic, audio and/or video material contained on or incorporated in the MyMeter Entities shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. If you do not agree to the terms in this Agreement, you must not use this Website and/or the other MyMeter Entities. In addition, if you click on an advertisement on our Website, you may be directed to a web page within our Website or to a third party website or product. Your temporary PIN has been sent to your email address on file with PWP. To opt out of all promotional features you must uncheck the checked box from your profile page where it indicates your agreement to receive promotional emails. Account Number Hint: Include the dash in your account number EXACTLY the way it reads on your bill. 22 were here. Effective February 1, 2020, this policy on Discontinuation of Residential Water Service for Non - Payment is set forth by PWP in accordance with the City of Pasadena Municipal Code, General Fee Schedule, If you set your browser or Adobe Flash options not to accept cookies or local shared objects, you may not be able to take advantage of certain services on our Website. We use automatic methods such as cookies (small amounts of data, which often include an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive), single-pixel GIF images ("web beacons") or similar technologies, alone or in combination with personally identifiable information you choose to provide us, to make our Website work better, to understand Website usage and trends, to deliver a more personalized experience and to improve our content and offerings. References to this Website and all materials contained in this Website along with otherwise accessible via Happen/MyMeter controlled Websites, other products or services will be referred to herein collectively as MyMeter Entities. Pasadena, CA 91101. We may allow other companies that are presenting advertisements or providing services on our pages to set and access cookies on your computer and/or web beacons or similar technologies on certain of our pages and/or certain emails sent by us. SPECIAL TERMS AND CONDITIONS APPLICABLE TO SALES OF PRODUCTS AND SERVICES; CUSTOMER SERVICE CONTACT INFORMATION, CHOICE OF LAW; JURISDICTION; ATTORNEYS' FEES, Information Automatically Collected; Cookies; Web Beacons, How You Can Review Your Personal Information. Receive up to $4,000 in free energy and water-saving upgrades. Please contact Customer Service if you need immediate assistance or try again later. Pasadena Water and Power's official Twitter account. No third party provider will be held liable in any way to any Website user or to any third party or to any other person who may receive information in the materials or to any other person whatsoever, for any delays, inaccuracies, errors or omissions there from or in the transmission or delivery of all or any part thereof or for any damages arising from any of the foregoing or occasioned thereby. For certain purchases of Merchandise, Services or Tickets made via the MyMeter Entities and/or Vendor-operated MyMeter Entities, MyMeter Entities is required to collect sales tax. MyMeter Entities in its sole discretion may amend this Agreement, and your use of this Website or the other MyMeter Entities after such amendment is posted on this Website will constitute acceptance of it by you. PWP Customer Service Line 626.744.4005 7:30 a.m. to 5:30 p.m. Mon-Fri, except holidays 100 North Garfield Ave., Room N106 Pasadena, CA 91101 In the event that MyMeter Entities is unable to process charges to your primary credit or debit card on such periodic basis or in such amount, you authorize MyMeter Entities to charge an alternative card saved in the Payment Profile section of your account. Your Website account preferences are password protected for your privacy and security. Please enter the House Street Number of your Service Address. ALL PURCHASES ARE SUBJECT TO PRODUCT AVAILABILITY. Network advertisers who place advertisements on our Website may use cookies and web beacons to collect non-personally identifiable information about your visits to our Website and other websites in order to provide advertisements about goods and services of interest to you. Power Emergencies 626.744.4673. If you would like to obtain more information about this common industry practice of network advertisers and to make choices about their use of your information, please click here. The information you provided does not match our records. Terms of Use | Privacy Policy Some services on our Website require the submission of a credit card number along with personal information in connection with a purchase, other services on our Website require the submission of personal information to the Website. IMPORTANT: Refuse only customers cannot register for the portal at this time. Frequently Asked Questions Frequently Asked Questions - Water Meters (PDF) Contact Us Water Billing Email Water Billing Physical Address 1202 Southmore Pasadena, TX 77501 Mailing Address P.O. For details, see the website of, or otherwise contact, the applicable taxing authority. For outage information, visit https://t.co/ZxqUZvrbV2 We do not transfer cookies associated with our Website to any other company, nor do we authorize any other company to access the cookies we have placed on your computer's hard drive. MyMeter Entities may change, suspend or discontinue any aspect of this Website or the other MyMeter Entities at any time, including the availability of any product, Merchandise offering, Ticket offering, Service, feature, database or content. If any term in this Agreement is declared unlawful, void or for any reason unenforceable by any court, then such term will be deemed severable from the remaining terms and will not affect the validity and enforceability of such remaining terms. In order to participate in MyMeter Entities, you will be asked to register an account by providing certain personal information such as your name and/or email address. The Distribution Charge recovers the cost of delivering electricity from our receiving station at the edge of the City to you. Skip to Main Content . We do not install any spyware or adware in connection with our Website, or distribute any commercial message, or authorize any third party to distribute any commercial message, by means of spyware or adware. Please also be aware, MyMeter Entities may acquire this current information from our financial services partner and update the Payment Profile section of your account to include such revised payment information. We encourage you to be aware of this when your leave our Website and to read the privacy policies of every website and product that collects personally identifiable information from you. Check out PWP's emergency preparation tips to ensure you and your family are ready for a power outage. In such a case, the customer information which we have gathered may be one of the business assets we transfer. You must notify MyMeter Entities immediately of any change in your credit or debit card information, including any change to your home address. You are using a browser that may not behave correctly on this site, please update your browser. Your consent also indicates that you consent to receive communications or solicitations, but if you later change your mind, you can revise your preferences by accessing your profile section within your Website account and removing your personal information. NOTWITHSTANDING ANY TERM IN THIS AGREEMENT, OTHER APPLICABLE TERMS AND CONDITIONS OF THE MYMETER ENTITIES OR ANY ACT OR FAILURE TO ACT BY MYMETER ENTITIES OR ITS VENDORS, YOU ARE EXCLUSIVELY LIABLE FOR ANY AND ALL SUBMISSIONS CONTENT YOU TRANSMIT VIA THE PUBLIC FORUM FEATURES OF THIS WEBSITE. In order to purchase Merchandise, Tickets, Services or any other products via the MyMeter Entities or via Third Party Sales Locations, you may be required to provide complete and accurate personal information, including, without limitation, your name, address, telephone number, e-mail address, credit or debit card information and shipping address. Examples of the information we collect and analyze using such methods include, without limitation, the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; login name and password; operating system type, version and computer platform; purchase history, which we may aggregate with similar information from other customers; the full Uniform Resource Locator (URL) click stream to, on, and from our Website, including date and time; cookie information; and products you viewed or searched for. MyMeter Entities may also offer opportunities for you to transmit messages, information, ideas, opinions, images, audio, video, creative works or other information or material via third party social networking websites and products (collectively as Third Party Social Network) Any use of Third Party Social Network is subject to the then current terms of use of the applicable third party website or product and not this Agreement, unless you are notified otherwise, in which case the terms and conditions set forth in such notification will apply. Pasadena Water & Power has upgraded its online account management to better serve you. MyMeter Entities may change the terms of this Agreement at any time, and your use of this Website and/or the other MyMeter Entities after such changes are posted will mean that you accept them.

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