When you choose to have your TurboTax fees deducted from your federal refund you agree to have that done by the third party bank. Part of the fees deducted will be the service fee for paying out of the Federal refund. Real experts - to help or even do your taxes for you. Ask questions and learn more about your taxes and finances. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate, Also see this article for more info on how the IRS Taxpayer Advocate Service works::http://www.irs.gov/taxtopics/tc104.html. I filed my ny state tax return in early july. Please click here to learn more about the Offset Program. If you filed on paper, check Wheres my refund? **, TAX PRODUCTS PE1 TYPE: SBTPG LLC DATA: BTSN CO: TAX PRODUCTS PE1. Were working hard to get through the backlog. (This line has no information on Economic Impact Payments. That description you posted looks like a deposit from the intermediary company (SBTPG) that first receives your funds from the IRS, then subtracts the TurboTax fees, then sends the rest to your bank account (or card.) You can also try phoning the IRS refund hotline. I got NOTHING back that I actually really needed to use. You didn't comment on what you found there. I got a deposit in my account for $1800.40. to receive guidance from our tax experts and community. I have read several of the comments and did research. Any and all help is greatly appreciated. SBTPG does not receive state refunds, only Federal. Was this a cash advance that I received and if so when will I receive the remaining balance of my federal refund because I'm sure taxes and fees did not add up to over $1200 dollars for which my federal refund was short. Ichecked with theIRS and it matches turbo tax refund info. Turbo Tax executives have failed in setting up this arrangement. to receive guidance from our tax experts and community. You can also log into your temporary account at SBTPG (Santa Barbara Tax Products Group) which initially received the Federal refund and took out the fees. Is the missing amount explained by a state refund that you haven't yet received? Enclosed Car Shipping: Which Is Better? Perhaps your situation is different. Ok my tax refund was 4124 but a received a pe2 on my account with 3900 and my irs status still says refund approved NOT refund sent. That's handled by an intermediary company called SBTPG (aka Tax Products Group.) Ask questions and learn more about your taxes and finances. Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Have a question for Santa Barbara Tax Products Group (TPG)? If that's your situation, then the deposit is confusing. Using this payment method requires you to directly instruct your financial institution to transfer funds from your bank account to the Departments bank account. I think Turbo Tax got the short end on this one. I'll assume that since you are posting in this thread, that you chose to pay your product fees out of your Federal refund and that you have received a deposit from Tax Products PE4 SBTPG (or a variant of that). I wasnt supposed to be charged fees! I got refund from ach credit tax products pr sbtpg llc today. @FatherCarrozza That is a 600 difference. It is not possible for TurboTax to speed up the IRS for you. I don't know if it's a State or a Federal tax issue. Ask questions and learn more about your taxes and finances. The fee for me is $305 Im missing thousands back. what was this deposit for? By clicking "Continue", you will leave the Community and be taken to that site instead. Comparing Open vs. Tax Pro Support (Existing client) 800.779.7228. https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. They took out $109.00 from my account, and no refund yet?? I just received a deposit of frickin $19. The ACH I received was almost $200 less than the refund Turbotax described. Since you are posting in a thread titled "Tax Products PE3 SBTPG", I presume you chose to pay your product fees out of your Federal refund and have now received a Federal refund from SBTPG (Tax Products Group.) Personally, my bars didn't change to "sent" until 3-4 days after I got my deposit, but it did provide me an expected deposit date a few days ahead of time. The Federal refund you are due will be the figure on your Form 1040, Line 35a, minus the TurboTax product fees, and minus the $40 (or $45) service fee for that payment option. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Did you choose to have your TurboTax fees deducted from your federal refund? I've seen it work for some users when the WMR tool didn't. Those are all good things to check. What is tax products pe1 sbtpg LLC????? Did the information on this page answer your question? what was this deposit for? Where did you see that? The only information TurboTax gets is after efiling, in regard to whether the efiled return was accepted or rejected. It may show there what they received from the IRS and how much in fees they took out. Ask questions and learn more about your taxes and finances. Ridiculous thievery. A deposit from Tax Products PE1 is most often a Federal refund for those people who chose the option to pay their TurboTax fees out of their Federal refund. And remember that if the third party bank is involved you are having your TurboTax fees deducted from your refund and you get the rest. You do not need to use them. I have life lock and I have a clean SSI according to them. We'll help you get started or pick up where you left off. EdwardLO. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We don't know what the shortage "over $1200" refers to, but based just solely on the amount, a possible guess is possibly something stimulus-related (Stimulus 1 or 2).Or it may be due to something completely different, such as an offset or recalculation of some other credit, etc. They deduct the money that you owe for TurboTax plus a fee to pay with refund. Is that all it said for a description? The total refund was about 1600.00 . To log in, go to the page below, choose the Taxpayer portal, then choose "Check with TPG.". Should I be patient or go straight to defcon 5?? Santa Barbara Tax Products Group -they are the company that processes the refund whenever you choose to have your TurboTax fees deducted from your federal. I think Turbo Tax got the short end on this one. You have clicked a link to a site outside of the TurboTax Community. Im not understanding why on my turbo tax app it doesnt say or show that my refund was sent but I got money on my card I gave turbo tax. This option also has an additional charge from the bank that processes the transaction. Missing thousands of dollars.. was only Direct Deposited $450 vs $4,000+ 7 5 104,698 Reply. what is this? https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions, https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved. I wish I would have just paid outright for all of it upfront instead of choosing the option to take the payment out of my refund. What all does it say? The funds were sent to SBTPG and 481.76 of the total was deposited into my account. Consumer Tax/Taxpayer. **Disclaimer: Every effort has been made to offer the most correct information possible. Don't ponder if it is coming from the [] By clicking "Continue", you will leave the Community and be taken to that site instead. So my federal return was $411. I did get an email a month and a half again stating it will be deposited soon. (Question). Please advise. In any case I told him to check with SBTPG for the first step (assuming that the deposit descriptor shows it was from them). I looked on SBTPG website and it indicated that it was probably due incorrect information or unusual activity on my SSI number. Since you are posting in a thread titled "Tax Products PE3 SBTPG", I presume you chose to pay your product fees out of your Federal refund and have now received a Federal refund from SBTPG (Tax Products Group.) I know for a fact I owe no debt to anyone and my refund was 507?? The deposit was for $197.03. It has been over 2 months. Even when they are closed, you may be able to get automated info, or you can log in as above. To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. So why is my return $500 less? By clicking "Continue", you will leave the Community and be taken to that site instead. I didn't get a resolution yet but wanted to get it out to everyone to check the IRS Track my refund for personal updated information. Dont ponder if it is coming from the IRS or from the refund deposit. Real experts - to help or even do your taxes for you. But people who did not receive the maximum amount of the Economic Stimulus Payment, and whose circumstances have changed, may be eligible now. Unprocessed individual returns include tax year 2020 returns such as those requiringcorrectionto the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks. Did you have 600 on 1040 line 30? Never did I see that a new group was handling the return. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. You might have to look that up so you don't get it twisted. Santa Barbara Tax Products Group-they are the company that processes the refund whenever you choose to have your TurboTax fees deducted from your federal. What is that for or what line item was adjusted if any. Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. You can check to see if the PE2 payment is a Federal refund by going to the SBTPG website and using their lookup tool. NOTE: Or were you expecting a stimulus payment of $3900-- are there 2 spouses and 3 dependents? vettedparty to do business with. SBTPG already deposited some of the money, so why are they holding the remainder up now? They are one who handles your refund if you elect to pay your fees with your refund. View solution in original post. I don't know. (will not allow numbers), so my bank received a deposit of$97 and some change? If you have a prepaid card or a bank that releases your deposit early, you will see your money in your account in the afternoon around 3 or 4pm. A state refund comes directly from the state. Do not confuse tax products pe1 with tax products pe3. You can also check out this. SBTPG will show our money received tomorrow morning and will send it to our banks sometime that morning. If youre in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention auto-debit, or visit TurboTax Support. It also shows their business hours. My refund from federal was due to come today and 1000's short of what federal refund site says it is. Apparently, this is a "known issue" and TurboTax is dealing with it, but this is super shady to me. Real experts - to help or even do your taxes for you. You have clicked a link to a site outside of the TurboTax Community. Millions of taxpayers have not yet received there federal tax refunds. Then it will get "tired", and you'll get another menu. Glad to see Turbo Tax website finally posted a link to SBTPG for us to continue our scavenger hunt. what is the shortest possible time for an eft to reach my bank? I just noticed you're posting in 2 different threads on the same subject. I will not be using TurboTax again. Im having the same issue. Ironically, that would also equal a round number of $3900. An ACH credit refers to an electronic financial deposit from one bank to another. Real experts - to help or even do your taxes for you. It said $230 to file. This is unacceptable & inaccurate. Did the IRS WMR tool give you an expected deposit date, even if the bars at the top didn't yet say "sent?" If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent. . So if you have the tax products pe1 reflecting on your bank account, you can get in here to find out what it means. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**. SBTPG has a phone contact page at the following link. Some Americans have been surprised by a deposit from the Internal Revenue Service in their bank accounts. Or if you want to phone the IRS, you may be able to inquire. We'll help you get started or pick up where you left off. Turbo Tax guarantee promises were keptby Turbo Tax. Was it a stimulus payment; i.e., did a stimulus payment go to Tax Products Group by mistake, and then they sent it to your account? to receive guidance from our tax experts and community. I'm waiting for my State tax refund of $635.00 and I see the title above for $875.01 deposit to my Bank checking account. Unfortunately, there was nothing indicating that it would be a timely deposit into our account or that they fully vetted their partners on their ability to offer the same level of service Turbo Tax has provided throughout the years. Sorry you're having trouble, but you're preaching to the choir here. If it was the IRS that reduced your refund, there may be a message in the "Where's My Refund" tool if it was due to an offset. Menu. I am dealing with the same thing I just got my state refund but I havent gotten my federal refund yet but I did get a tax products PE1 sent to my account and I do remember paying 40dollars fee but I havent gotten my federal refund yet. How do I get ahold with TurboTax about these fees? Tax products pe1 des sbtpg llc id 602388913. What do TAX PRODUCTS PE4 SBTPG LLC means? You had to agree to it. BETWEEN TURBOTAX AND THEIR THIRD PARTY SANTA BARBARA BANK THEY TOOK THE LITTLE BIT OF MY MONEY. for information regarding your refund. At that page choose the "For Taxpayers" portal, then on the next page choose "Check with TPG.". If you don't pay they will debit your account. Get answers 24/7 at Support.sbtpg.com. You may have had a treasury offset, that is when the Treasury Department has seized a portion of your refund to pay a debt. Glad to see Turbo Tax website finally posted a link to SBTPG for us to continue our scavenger hunt. what was this deposit for? Then press 1 for "form, tax history, or payment". Since you're posting in this thread, I'll assume you chose to pay your TurboTax fees out of your Federal refund, and that you received the $507 with a description "Tax Products PE3 SBTPG" (or similar) as mentioned in the thread title. I received a deposit from tax products pe sbtpg llc but it was not the full amount i was to get. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. Will never use turbotax again this Hidden fees kill me, Dont recommended right now to many shady deductions. So my tax return should of been $544. The amount at least raises the question. The refund is from Santa Barbara Tax Products Group. It should show what SBTPG received from the IRS. Print, save or preview this year's return. This is due to many factors, such as the pandemic, completing processing of millions of 2019 tax returns, stimulus payments, unemployment compensation exclusion tax refunds., changes in the tax code by Congress in the middle of the 2020 tax season and the like. It said that my expected return of $1057 was adjusted down to $456. If Turbo tax used this 3rd party and they subtracted the fees from that refund, then why was my checking account charged and withdrawn the amount of the fees from turbo tax? The refund is sent to them, the fees are deducted, and then the remainder is sent to your bank. I have and i did. to receive guidance from our tax experts and community. I will be contacting the MA Attorney General. Who do I contact regarding the Remainder of My Refund? So Im literally missing thousands! See the tips below. Is your refund taking an unusually long time to arrive? So I dont know why but Im guessing they took the money from us. If it becomes necessary, I also left info below on how to speak to the IRS Taxpayer Advocate Service. (This line has no information on Economic Impact Payments.). There must be more to your story if you think it was not your Federal refund. There may have also been sales taxes, if applicable. We'll help you get started or pick up where you left off. I just don`t understand !! Yup, I was bamboozled like the rest of yall. If it's a state refund, it shouldn't say it's from "Tax Products PE3 SBTPG" which is this thread's title. Did the information on this page answer your question? Where is the rest of my refund. We understand that these are unprecedented times and were committed to helping our customers who are experiencing hardships. Many refunds are taking longer during the pandemic. After completing theFilesection and e-filing your tax return you will receive two emails from TurboTax. This will take you back to the 2019 online tax return. If i was forced to pay turbo tax the fees directly because my federal return was taking longer than 3 months to recieve from IRS then why is thisSBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? So if you have the tax products pe1 reflecting on your bank account, you can get in here to find out what it means. You mentioned the IRS. It has been a failure on their part. It's not clear yet. SBTPG has a phone contact page at the following link. Check the IRS site to see how much the refund they issued to you was. Do not go by any summary screen in TurboTax that shows a "Total refund" or "net", which combines the Federal and state amounts into one figure. Taxslayer is $99 now too, and they try to rope you into $75 MORE as you file if you want to pull from ADP or other places automatically. If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. Did you have both Federal and state refunds? By clicking "Continue", you will leave the Community and be taken to that site instead. Here's how to reach a live IRS agent, but they are so busy it may not be easy. IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday. Your TurboTax account will remain at Accepted. The state worked fine but this amount did not. what was this deposit for? Hand off your taxes, get expert help, or do it yourself. I still have not received my federal refund. If you pay the fees upfront with a credit card before you file you get your full refund directly from the IRS. You have clicked a link to a site outside of the TurboTax Community. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. When you file your return and pay for TurboTax from your refund, then the refund money is sent to the the SBTPG. Optional: Pay fees out of Federal refund: Additional service fee of $40 or $45, depending on whether it's California or not. The truth is that it was a failure of leadership to choose such a poorlyvettedparty to do business with. They are shady shady. If you have a question about your TurboTax fees or billing, make sure you use the word billing in your request for help. @Kberes93 Please clarify what the description of your deposit is in your account. It also shows their business hours. So just a heads up to anyone to double-check your amounts once you receive them and harass TurboTax if it isn't exactly what it should be! You have clicked a link to a site outside of the TurboTax Community. https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632, https://support.turbotax.intuit.com/contact. There is also a $40 service charge for the totally optional service. Once your federal return has been accepted by the IRS, You need your filing status, your Social Security number and the exact amount. If so, was this deposit you received the Federal refund or the state refund? The amount I was suppose to have gotten back is $970. You will need to contactTPG for information regarding your refund. Shouldn't it be $237.02? what was this deposit for? Or perhaps he's posting in the wrong thread. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. What you should do:In most instances, no further action is needed but you may check Wheres my refund or you can view youraccount. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You said "bank checking account" above. In any case, if they reduced it, they should send you a letter in 3 or so weeks explaining why. I would hope that those responsible for setting up thesethese financial arrangements are made aware of the additional work and the poor customer service we have experienced. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you are also due a state refund, it comes separately. Thats handled by an intermediary company called SBTPG (aka Tax Products Group.) Really--are you blaming TurboTax for the pandemic that caused the IRS to become backlogged? TurboTax would have sent several emails to you before they took the money out of your account. They IRS knows they sent it to you. A deposit from Tax Products PE1 is most often a Federal refund for those people who chose the option to pay their TurboTax fees out of their Federal refund. That has happened to some people. Check this IRS "Where's My Refund" tool to see if your Federal refund has been released and sent. reply by email or better yet call me or give me a number to call. For the vast majority of folks it is the Federal refund. All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. to receive guidance from our tax experts and community. What was $507? Currently, check cashing at Walmart is not available in NJ and NY. I am not sure how much time will I be spent trying to get this money, but if I choose to use Turbo tax next year, I will make sure pay everything in advance to avoid SBTPG. The Recovery Rebate Credit is a special one-time benefit that most people received last year in the form of an Economic Stimulus Payment. Contact the bank to find out what that deposit was for. It may lead to more research or give you the answers everyone has been looking for. Premier investment & rental property taxes. How did you pay your TurboTax fees? if so, you signed an agreement that says TT can withdraw its fees from your account. Ask questions and learn more about your taxes and finances. This option also has an additional charge from the bank that processes the transaction. Or you could phone them to inquire about it. If you are in California, then you also get additional benefits with the "pay out of the refund" option. Is your account a bank account or a prepaid debit card account?
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