( (@QE Learn more about Resolver Pro and how to claim your business. Putting things right Complaints process Other options Thank you for your request for information that was received on6 November We willcarry outan assessment Run by Volunteers and powered by Alaveteli. Printed from https://www.whatdotheyknow.com/request/taxi_complaints_4?unfold=1 on May 02, 2023 00:03. Are you the owner of any commercial copyright on this page? We couldnt load the mail server logs for this message. <> Whilst people apply to Wolverhampton from all over the country, we conduct compliance operations all over the country. Before becoming a driver,. ^hibQE( ZJ(EPEPER ( ( ( ( ( ( (QE( E6) E:hwAKKAIKI@Q@IE QE R(4 J )hi( (i( City of Wolverhampton Council Private Hire & Hackney Carriage Complaint Procedure Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise.. ( Freedom of Information Act 2000 13 Birmingham pubs named after royalty - but are they celebrating the Kings Coronation Weekend? He added there should be a cap on the number of drivers that can be licensed by one authority as it would lead to a "safer and more robust system". Prof Rod Thomson, Shropshire Council's director of public health, said the authority was "concerned that public safety is being threatened and environmental aspirations diluted in cases where drivers and vehicle proprietors 'shop around' to be licensed by local authorities that demand lower standards and then exclusively or predominantly work in an area or areas where standards are higher and licences more difficult to obtain". Taxi drivers licensed by a council which is accused of threatening public safety are suspected of serious sexual offences. Wolverhampton licensing bosses have insisted they informed relevant authorities when serious reports of crimes were made, but several councils have told the BBC they were unaware of the allegations. Your donations keep this site and others like it running. Papers found the situation had emerged since the government in 2015 ruled drivers could register anywhere in the country, not just their local area. Video, The secret mine that hid the Nazis' stolen treasure, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Explosion derails train in Russian border region, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool. ( Wolverhampton council said it stripped licences from suspects immediately. At the end of the training programme, there is a written assessment. Subscribe to one or all notification sources from this one place. Wolverhampton registers about a third of England's taxi drivers, according to a report. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Council's taxi licensing change aims to save money, Taxi drivers 'missing out on Covid payments', Generations of Wolves speedway fans turn out in force to the first meeting since bombshell stadium news, Stourbridge shoppers 'intimidated by aggressive begging' in town centre. Theres no jargon in our rights guides. i90#?WHB CH 7:+ 6YgY]BPU8q-HG-b%+aK`y=DUFB%2)x$T'oSz+! However, the authoritys dominance of the market has not gone down well with other councils, some of which have seen their own private hire applications plummet. In some case, a fee may be payable. u6`QK@E%E%/z( (Q@RPKE QIKHOQL(QKI@J^h Drivers must undergo medical certification to Driver and Vehicle Licensing Agency (DVLA) Group 2 Standards. requested for any other reason together with the reason(s) why and details Wolverhampton City Council, Download a zip file of all correspondence, Enforcement of standards in private rented sector, Noise complaints for Premier League stadiums, People banned from council-owned buildings. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Number of Private hire taxi operators who have breached their operators licence conditions including name of operator and details of breaches from 2017 -2019, Information request stream (05798215). South Staffordshire Council is handing over taxi and private hire licensing functions to Wolverhampton Council (CWC). Wolverhampton City Council, Download a zip file of all correspondence, Children and adults removed by social services due to poor housing conditions, Correspondence between UBER BRITANNIA LIMITED and Wolverhampton City Council. Taxi drivers 'missing out on Covid . Where complaints are made, the Council has a key performance indicator (KPI) for all complaints involving safeguarding concerns to be investigated within one day. the use of this email or attachments. ( <>/OutputIntents[<>] /Metadata 371 0 R/ViewerPreferences 372 0 R>> Safety and health of drivers and the public; High standards of vehicle safety, comfort and access; Prevention of crime and disorder and the protection of consumers; and, Equality and accessibility in service provision. privacy legislation. Taxi and Private Hire licensing within South Staffordshire is administrated on behalf of the Council by the City of Wolverhampton Council's Licensing team from April 2022. You therefore need a debit or credit card to make the payment.. You must also complete a DBS application (Criminal Records Check) and provide a DVLA three . ( endstream The Councils Guidelines are regularly reviewed and as of November 2022 are currently under review pending the anticipated publication of Government Best Practice Guidance. In the last financial year, the city registered an extra 7,428 drivers, taking the total with a Wolverhampton licence to 26,745. <> Explore in 3D: The dazzling crown that makes a king. Follow BBC West Midlands on Facebook, on Twitter, and sign up for local news updates direct to your phone. )((((QE( ( ( ( ( ( ))h9G4:9 4wE/4 sIJ ( Read about our approach to external linking. The council report also stated its licensing team prioritised drivers in its own area and had taken on 20 extra staff in the last year to deal with the volume of applications, with plans to appoint more. The driver can only undertake work in a vehicle licensed by City of Wolverhampton Council. The BBC is not responsible for the content of external sites. Under the plans, those with specific previous convictions would face minimum bans "in all but truly exceptional circumstances". The report noted there had been a decline in the number of private hire drivers nationally since 2020, possibly, it said, because drivers had left the industry after seeing a loss of trade during the Covid-19 pandemic. This email has been scanned for all viruses and all reasonable precautions Where new information is found, their licence is reviewed. . `!DR This request has been closed to new correspondence. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. The secret mine that hid the Nazis' stolen treasure. "In terms of my experience working on the front line and from working in some cases, there are some drivers that are predatory. If you are not the intended recipient, an addressing or transmission error 2 0 obj The Council also considers whether the complaints against the driver necessitate consideration by the Disclosure and Barring Service for the former driver to be added to the children and/or vulnerable adults barred lists. mySociety Are you the owner of any commercial copyright on this page? The authoritys total income from private hire and Hackney Carriage licensing was 157,482. Across 2021 and 2022, 55% of applicants failed this assessment. xUMo0#HMH,mQ-Uki66>X{o<3n|uYK6+m ( City of Wolverhampton Council takes taxi licensing seriously. Help us protect your right to hold public authorities to account. 6 0 obj The overall figure for last year was up 25 per cent on 2018, and represented an 18-fold increase on the 833 licences the authority handed out in 2015. The Council has never refused a request from a licensing authority for a compliance operation in their area. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. We provide commercial 2. services through our wholly owned subsidiary endobj Taxi drivers to face extra criminal checks, Taxi driver jailed for sex assault in cab, Taxi licence regulation 'must be tougher', Taxi and private hire vehicle licensing report, Taxi Complaints - City of Wolverhampton Council, Generations of Wolves speedway fans turn out in force to the first meeting since bombshell stadium news, Stourbridge shoppers 'intimidated by aggressive begging' in town centre. It is intended solely for the addressee. <> Navdeep Nijjar Once a statement is provided you may be asked to give evidence in court. Please check with your phone provider if you are unsure about how much a call will cost. 13 Birmingham pubs named after royalty - but are they celebrating the Kings Coronation Weekend? The secret mine that hid the Nazis' stolen treasure. City of Wolverhampton Council has increased the number of licences it issues eightfold since the Deregulation Act 2015 was introduced, meaning drivers no longer needed to live or work in the area of the local authority that granted them a licence. The campaign also highlights the risks involved in taking an unlicensed vehicle and how to identify a legitimate taxi or private hire driver. This policy relates to surveillance cameras, also. please follow the link to Wolverhampton City Council Taxi Licensing. In response to your request, please see attached our response to your His comments follow reports last year that councillors in the West Midlands had criticised The City of Wolverhampton Council for operating a "more lenient" licensing system for private hire. (Q@QH((((((((aEP2Sk`(= Drivers must have held a UK driving licence for at least one year and this licence is checked as part of the application process. City of Wolverhampton Council takes taxi licensing seriously. (ZNh ( (((((((((( (EPEPI-Nh9G4sG4 sG4sG4 S{4 Magistrates dismissed Sahrish Rahat Ayubs appeal against Wolverhampton Councils decision to revoke her private hire driver licence. The Council's main objective regarding taxi and private hire licensing are: If you are looking for further information about the requirements, please follow the link toWolverhampton City Council Taxi Licensing. Council cannot accept responsibility for any loss or damage arising from Placing members of the public at unnecessary risk by taking a booking without valid insurance is unacceptable.. (IKFh I@Q@ E- QE QE QE QE QE QE QE QE QE QE QE RR ( ( ) sG4sH999999( ()i)h( (QE Follow BBC West Midlands on Facebook, Twitter and Instagram. Police were informed in all cases, it said. A Ministry of Transport (MOT) certificate dated no more than 10 days prior to the application date must also be provided. J((h } !1AQa"q2#BR$3br The vehicle is then checked in person by our trained vehicle inspectors. "There have been several consultations about the private hire trade and he appears to be playing catch up. . ( 9h *99CKE %@ Z ( AQ@E4 Q9j QF J QJ QT ( ZCKE EP RRQE QI@ERQE Q@RSQE!R (RR}iMHJ^hhsG4sG4 sAz(`QK@ ER ( ) QE QE QE QE QE QE QE QE( [JQIJ> h J(QK) )?% -J (KI@Q@- QKI@Q@Q@Q@%- QE EPQKI@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@ E-% (()9G4QH99hh hhhJZ J)h( (QE(QE u&?JC JFIF ` ` C EP Drivers must attend a one-day driver training programme, provided independently by Worcestershire County Council. The customer was charged 15 for a trip to Russells Hall Hospital from her home in Dudley, which is typically priced at 7. Contact details. ( ( Most populous nation: Should India rejoice or panic? A site to help anyone submit a Freedom of Information request. It prompted licensing bosses at Wolverhampton Council to streamline its application process and slash the prices of licences leading to a dramatic increase in applications. Mr Ashford welcomed news of the government's proposals for tougher legislation. Public safety is paramount and we are constantly working to improve our processes to protect people. 2000andwe aim to senda response by4 December 2019. Political Editor for the Express & Star. In the last five years the city council has received applications from 325 miles away in Perth a six-hour drive from the city, and 254 miles away in Truro, Cornwall, which takes almost five hours to get to by car. Wolverhampton Council launched The Additional Restriction Grant - Taxi and Private Hire Grant Scheme to help drivers across the city. Consumer guides, newsletters, surveys and more! Yours faithfully A total of 927 drivers were said to be waiting for a hearing to determine their application. <> Download Some drivers may have taken on related work as delivery drivers, the report added. View as HTML. When questioned by council officers, Ayub, of Broadway, in Shirley, Solihull, said the increased cost was a result of coronavirus. Less teenagers have meningitis protection since before pandemic, Coronation uproar as Birmingham residents react to allegiance pledge with everyone saying same thing, A new independent pizza restaurant is coming to Harborne & its giving away free pizzas, More than 20,000 Russians dead in Bakhmut, US says, Rita Ora and Karlie Kloss arrive at the Met Gala, France May Day protests leave dozens of police injured. This request has been closed to new correspondence. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz w !1AQaq"2B #3Rbr If not, we will refer your complaint to the manager responsible for the service you're unhappy with. all of the information you have requested. Write to our Complaints Manager, City of Wolverhampton Council, Civic Centre, St Peter's Square, Wolverhampton, WV1 1RL Ask a friend, a relative, advocate or anyone to contact us your behalf Make sure you give us as much information as possible. It just seems like the budget line comes first above everything.. have been taken to ensure that no viruses are present. and a limited company (03277032). ( Yours faithfully Photo: Wolverhampton Council Drivers gathered outside. A new report to Walsalls director of public health has outlined concerns over dwindling application numbers. View our cookie policy here. send you a fee notice and we will require you to pay the fee before By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. The city council added it had been at the forefront of calls for a national database of drivers. I understand they may feel like they're being unfairly targeted but you know this is about protecting children and protecting drivers' business reputation.". uKIJ( (C %Z %( _(4 PR@%PK ( But only a small fraction of the new licence holders are operating in the city, with some drivers working hundreds of miles away in Scotland. It is only after these checks have been satisfied that an applicant can become a licensed driver. n)=_} bRqHCD@[WP,=|B2Ho|Sc$+! DBS checks are also carried out on vehicle licence applicants, as well as a check that the vehicle is insured for public and/or private hire.

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