Maintenance Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodge's your request. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. The $177.5 million program will deliver 250 new social homes, helping prevent rough sleepers from having to return to the streets. Go to www. NSW Government. Show me on a map . The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. Housing Offices (DCJ Housing) | Service NSW See Advocacy and Legal Services below. Keep your property reasonably clean. If FACS or the AHO has not complied with its obligations to carry out maintenance, NCAT can order it to do so. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. See Advocacy and Legal Services below. You can phone or visit any of our local DCJ offices. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodges your request. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Maintenance and repairs to your home - Fact sheet - Housing NSW We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness. Back to Housing Services Close Menu. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. All reports are treated seriously and managed in the strictest confidence. prioritising delayed actions or decisions. . For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. Repairs, modifications and maintenance to a property Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. Housing Contact Centre 1800 422 322 The Housing Contact Centre offers: help 24 hours a day, 365 days a year a preset menu that will direct your enquiry to the service you need including: applications for housing assistance general housing enquiries reporting fraud and corruption feedback rentstart information. acknowledge their continued connection to their country and culture. NSW Government Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. NSW Land and Housing Corporation Maintenance and home alterations | Family & Community Services Social housing-related complaint. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. To make a request for maintenance call 13 15 71. Follow-up Review of the Management of NSW Public Housing Maintenance This includes 130 homes funded previously, and $37 million for 120 homes funded by the 2022 Housing Package. read more about organization. However, your complaint about a decision might include a matter that we can assist you with. Please don't include personal or financial information here. Working to improve the service and experience for our tenants. Social housing. Depending on the circumstances, outcomes might include: We also consider whether there is a larger problem that may be affecting other people as well as you. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. Education programs and services provided by CSNSW aim to improve inmates' language, literacy and numeracy skills as well as support their employment with Corrective Services Industries (CSI) and their participation in programs. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. https://data.nsw.gov.au/data/dataset/feeb9421-315e-43eb-8394-7ee4a1768b72, NSW Bureau of Crime Statistics and Research, Department of Housing - Maintenance of Public Housing. All tenant requests for repairs and maintenance must be made to Bridge Housing. Social housing is maintained by commercial contractors whose performance is regulated by the Land and Housing Corporation (LAHC). Tenants are best contacting their tenancy manager of their housing provider. connection to their country and culture. This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties, Raw sewerage overflowing inside your home, A major water leak that cannot be isolated. A further $1.669 million investment has been approved to extend the program to February 2022. update contact details, including emergency contacts. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Part 1: What is unreasonable conduct by a complainant? Housing Commission of New South Wales - Research Data Australia Maintenance Show Maintenance Submenu. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. . The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. The Registrar of Community Housing is within the Ombudsmans jurisdiction. make payments to accounts. UseeRepair to lodge non-urgent maintenance issues online. . NSW Police, NSW Department of Communities and Justice, key community sector organisations, Local Aboriginal Land Councils and 2 community members. You need to give them a chance to sort out any problems first. If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods. We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. Related agencies. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. MyHousing on the App Store Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. Housing and property Social housing Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. Road maintenance; Road safety; Thrive Kids Open/Close Sub Navigation. PaGe 2 NSW HealtH Closing the gap: 10 years of Housing for Health in NSW The NSW Department of Health has been managing a health and safety focussed repair and maintenance program in Aboriginal community housing across NSW over the past 10 years. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. no.65, 1941), the first Commissioners took office from 20 February, 1942, (1) and the Act was proclaimed on 20 February 1942 (2) with the exception of Part III (Sections 7- 16) which was proclaimed on 1 May, 1942. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. We pay respect to the Traditional Custodians and First Peoples of NSW, and Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. Waterloo | NSW Land and Housing Corporation We cannot determine liability, order payment of compensation or change a decision made by NCAT. Apply for housing assistance, private rental assistance, request a repair, login to your account and more. You can call us for advice about whether your issue is something we can help with. We are changing the way social housing is delivered and how we respond to homelessness in NSW. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. The NSW Land and Housing Corporation (LAHC) is a self-funded Public Trading Enterprise (PTE), governed by the Housing Act 2001, and is part of the NSW Government's Department of Planning and Environment (DPE). Call 1300 652 488 to arrange a translator to speak in the language you need. Repairs and Maintenance - housing.wa.gov.au The Registrar of Community Housing is responsible for the registration and regulation of NSW community housing providers and may be able to assist you witha complaint about a community housing provider. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Requests can also be lodged through the NSW Government'seRepair portal. Family day care; . $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Family & Community Services, Play video: Rentstart Bond loan Long Version. Tenants are able to make alterations to their home. How to contact DCJ Housing If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. Email: WaterlooConnect@facs.nsw.gov.au. The Waterloo Connect office at Shop 2, 95 Wellington Street, Waterloo is currently closed. Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. Department Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. If you are in Australia please call: 02 8074 8627. be reimbursed, up to $1,000 by the landlord. Its website should have information about complaints or you can ask its staff about how to make a complaint. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. Your rating will help us improve the website. If you have any questions, please contact us at: Phone: 1800 738 718. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. We spend more than $1 million per day on repairing and maintaining homes. National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. You do not need to do anything differently. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. The Together Home Transition Program was first launched in July 2020 during the COVID-19 outbreak to uphold the NSW Governments commitment to keeping rough sleepers safe during the pandemic. Our website uses an automatic service to translate our content into different languages. The Land and Housing Corporation (LAHC) owns the property and manages the Managing your garden Suggested shrubs and climbers Plants not permitted View Garden maintenance as single page Contractors - Bridge Housing In NSW we have Australia's largest social housing portfolio of 125,000 properties. In NSW, government-owned and managed social housing is provided by the Department of Family and Community Services (FACS), including the Aboriginal Housing Office (AHO). Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations That the Committee inquires into and reports on the management of public housing maintenance . Housing NSW office now has a. telephone with a direct link to the. Maintaining a large property portfolio is costly work. To help us assess a complaint, we generally require you to provide some evidence to support your complaint. Education Programs and Services - Corrective Services NSW Home For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision. . NSW Department of Planning and Environment, Parramatta Road Urban Amenity Improvement Program, Illawarra Shoalhaven region interactive map, A region that values its people and places, Download and discover more about the draft Central Coast Regional Plan 2041, Darkinjung Local Aboriginal Land Council Case Study, Historical plans for the Central Coast region, New England North West Regional Plan 2041, A diverse economy with efficient transport and infrastructure networks, Exceptional semi arid rangelands traversed by the Barwon Darling River, South East and Tablelands Regional Plan 2036, A diverse environment interconnected by biodiversity corridors, Environmentally sustainable housing choices, Glenfield to Macarthur Urban Renewal Precincts, Greater Macarthur Special Infrastructure Contribution, North West Growth Area Implementation Plan, North West Growth Area Special Infrastructure Funding, St Leonards Crows Nest 2036 Plan and Crows Nest Metro Station sites rezoning, St Leonards Crows Nest Special Infrastructure Contribution, Sydenham to Bankstown Urban Renewal Corridor, Sydney Metro Northwest Urban Renewal Corridor, Overview of the Western Sydney Employment Area, Development controls for the Western Sydney Employment Area, Aerotropolis Core, Badgerys Creek and Wianamatta-South Creek precincts, Aerotropolis Special Infrastructure Contribution, Western Sydney Aerotropolis Explanation of Intended Effect, Western Sydney Aerotropolis Development Control Plan, Community Consultation and the Independent Community Commissioner, Wilton Special Infrastructure Contribution, Assessment time for DAs determined in the quarter, Development consent and construction approval processes, Stage 1 Pre-lodgement (Getting it right at the start), Stage 2 Lodgement and initial administration by council of your application, Stage 3 Assessment (What happens to my DA now? You can call the Housing. Requests can also be lodged through the NSW Government's eRepair portal. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. Housing Offices (DCJ Housing) Back to top. We will let the community know when a re-opening date is confirmed. Your rights and responsibilities as a tenant and request help with your home or tenancy. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. Youll be notified by email or SMS of the outcome. Suites 4 and 5 Wyong Plaza Village. World Square NSW . The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire . Brookvale NSW 2100. This investment in capital maintenance will extend the life of around 455 homes and support around 900 construction services jobs. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. Related agencies. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. $300 million will go toward capital maintenance works for more than 15,800 NSW Land and Housing Corporation owned social housing properties over the next 3 years, improving the condition and quality of homes, reducing future maintenance costs and addressing cost of living. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities. You can submit an appeal using the online appeal form located on the HAC website. This phone line is open 24 hours/day, 7 days/week, 365 days/year. - Update contact details including emergency . Social housing - Department of Planning and Environment fire safety upgrades to keep our tenants safe. However, we may be able to help you if an LAHC contractor maintains the property you are renting or the provider is a Specialist Homelessness Service (SHS). You can call us to discuss your particular case. eRepair is an online service developed for DCJ tenants to lodge their non-urgent repair requests. Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Department of Housing - Maintenance of Public Housing | Data.NSW - Make payments to accounts. For all maintenance requests Please call 1800 422 322 and press 1. Understand what housing help you may be eligible for, including social housing and private rental assistance. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. Complaints about community housing providers should be made directly to the provider. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. Your rating will help us improve the website. That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. PDF Closing the gap: 10 Years of Housing for Health in NSW The Ombudsman does not have power to make binding and enforceable decisions. NSW continues to invest more than any other state or territory. (02) 4352 4400. This means you can report a repair at any time that is convenient to you. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. Thats an average of around 1,750 requests every day. Alternatively, you can contact your local DCJ Housing office launch. Department. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. The Department acknowledges the Traditional Custodians of the land and pays respect to all Elders past, present and future. Suburb: WYONG. Complaints about social housing - NSW Ombudsman The program has consistently identified improvements If we decide to make inquiries about your complaint we will contact FACS, the AHOor the LAHC to get further information about the issues you have raised.

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