I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. Its responsibilities comprise the management of Public Relations, Media, Celebrities, Advertising, Graphic Images and Organisation of Events, guaranteeing consistency with the brand image driven through the Digital and Visual Merchandising universes. ***** the manager did call - only to advise no way they could send replacement and that she would have someone- who was at lunch at the time of the call- reach out to me via telephone to set up an rma to return item for a refund as they cannot do an exchange. I am still awaiting a refund on the item that they sent to me damaged. BBB Business Profiles generally cover a three-year reporting period. I have purchased in just about every designer store and they all have a return policy except Fendi. Shop Fendi Online | Nordstrom No reply at all. Bought a 2500 bag. Once on 11/23/2022 and once on 11/27/2022. FENDI Vitello King Plexiglass Logo Embossed Large Fendi Sunshine I called multiple times - was led down different rabbit holes and was given conflicting information. i experienced it myself, in fact. Case is closed. Enter a location to find the closest CHANEL stores You are very fortunate, Fendi, to have such a treasure on your team. I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. Problem still not resolved after spending over $600 on crap glasses. We will reply to you as soon as possible. Their logo-heavy detailing and out-there attitude towards kidswear brings fun into getting ready! i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I asked them to send me proof of how I could have broken the coat and they refused. Bought a 2500 bag. Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. How to Find Customer Pain Points: 10 Questions to Ask so You - iThemes Phone. I contacted the Fendi store for a replacement. Thank you, I hope so too. No one has contacted me. DHL even sent us an email to forward to Fendi. Fendi wants to be one of the leading designers of the world, but will not stand behind their product. FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENCE SIAE N. 3566/I/1417 - V. 6.1.40.AS1. i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. Absolutely one of the most third rate customer support from among the top brands. ** **** disputed the transaction with his credit card company on December 7th 2022. Definitely a brand to completely avoid. But nope. What is FedEx customer service email address? I was give a web site to contact to voice my complaint which no longer exists. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. You may also send us an email by filling in the form below and we'll get back to you as soon as possible. I was told the item had not been received by them. For a better experience, please enable JavaScript in your browser before proceeding. Monday-Friday: 9am-9pm EST. We were told after they examined the slides that these tears are characteristic and not a defect!! Please email us or call +44 (0) 203 943 5555. I would never use this company again. I followed the full return process using the prepaid return label that was provided. Bought a trench coat for 4000. Contact our Customer Care at +61 1800959920. You are very fortunate, Fendi, to have such a treasure on your team. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. Addressing a question. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. After confronting *** about my issue, they filed a claim on my behalf. Fendi Box Bag - 117 For Sale on 1stDibs | fendi lunch box bag, fendi If you no longer have the card, contact Fendi customer service for advice. Fendi Chef - 19 For Sale on 1stDibs | chef fendi Information provided by various external sources. Fendi Americas | Complaints | Better Business Bureau Profile I feel that this is outrageous and will continue to take it up with the President of Fendi North America. It had to be returned by Jan 4th or could not even exchange it. You are using an out of date browser. The Style Office is the beating heart of the company, with the assemblage of a creative team that breathes life into the collections and makes the Fendi dream come true. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. GoFedEx 1.800. My friend bought a purse once and they forgot to give her part of her bag. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Basically they took the money and never shipped the shoes. I tried on the coat and when I went to tighten the sides it was broke. The item was bought in August 2021 and has a 2 year warranty. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. Terrible after sales customer service at their flagship store in Milan, Italy. I contacted the customer to say we had their parcel and asked if they had received ours. Really hope it can be customise. We also ensure all reviews are published without moderation. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. ), *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! Are you sure you want to remove the following item from your Bag. Customer Reviews are not used in the calculation of BBB Rating. They arrived and broke in half 6 weeks later. The team organises ad hoc strategic projects and training courses designed to deal with some fundamental themes so that boutique personnel can be the spokespersons of Fendi craftsmanship around the world. Fendi said they would take care of it to them tell me weeks later they would repair and send to me. I spoke with a Fendi representative to confirm what *** told me. What is FedEx customer service email address? - EasyRelocated Will definitely not be repurchasing anything Fendi! 6. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. As they should! The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. We stand with our colleagues, friends, family, and with all people of Ukraine. The mission of the Visual Merchandising Department is to inspire clients and to showcase our products and our history in the most attractive way possible. It is responsible for all activities that precede and establish the launch of the collections, such as the definition of the messages and key products, price position, marketing plan and calendar, and it develops a coordination role for all company functions involved. Anyone can write a Trustpilot review. Fendi Email Format | fendi.com Emails I asked for a credit or refund but I no longer needed the coat as I was leaving for my trip and couldnt take the coat. So far the service has been very thorough. can you write to their head office in italy? Please fill in this form to send us your inquiry. Find out how we combat fake reviews. Here are 8 tips for writing great reviews. Sent in numerous pictures and have not recieved any responses. The daily challenge is to transform creativity into something that can obtain market success, in perfect harmony with all product categories. *. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. After seeing all the reviews Im starting to worry I wont get a refund! Fill in this form to send us an email. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences. There was an issue with the delivery of my items. I sent at least 10 emails, no response. Terrible customer service from a so called high end company. Customer Service - Bottega Veneta If nothing is done by December 3rd I will be disputing this charge with my bank and even escalating this issue further if needed. Fendi replied on 10/26/22 there is a delay in their system on the refund and confirmed receipt of return. Anna is genuinely excellent to fendi. FENDI Vitello Grace Light Logo Fendi Pack Backpack Black 1114838 Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. Terrible after sales customer service at their flagship store in Milan, Italy. The company offered absolutely 0 help. Really disappointed in the quality of some of Fendi's bags.. from this to Spy bags falling apart. wtf? The Human Resources Division works alongside the various company departments to support and develop the business through innovative and effective policies, as well as management programmes for its employees, who represent the companys main asset. Chat Support Some of the add-ons on this site are powered by. Fendi near Mall of the Emirates Metro Station - Shop in Dubai, 13 This is not due to normal wear and tear. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. Try email finder for Free and reach your ideal customer. It has been over 30 days since this return was initiated. Ive just called customer service as my phone ring socket suddenly broke last week. I do not have a store near me and wanted to see the item in real life to make my decision. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. How long had you possessed the bag when this happened? Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag Its been 10 weeks and Ive heard nothing. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. No reply at all. All rights reserved. I was never contacted by the business for resolution. The rep then told me to call the toll free number. Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. We are a Ukrainian company. About Fendi. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. We will reply to you as soon as possible. Made in Italy. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. They are responsible for the creation of products, from development to industrialisation and all the way to quality control of the finished product. Not purchasing anything from Fendi again period. We use dedicated people and clever technology to safeguard our platform. Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. Are you guys at Fendi serious?? If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! *** completed their investigation on 10/26/2022. The service is available from Monday to Friday, 9am to 6pm AWST. How you can polish a Fendi Spy bag depends on the material. On 10/13/2022 I placed an order for a pair of sneakers and belt. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. They just keep sending the wrong paperwork to send back so DHL won't take it. DHL even sent us an email to forward to Fendi. Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : They said I broke the coat. It goes against our guidelines to offer incentives for reviews. I did.. calling that number only made the situation worse. Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. *. My wife purchased me a gift and a few days after purchase I tried to return it since the slides simply don't fit my feet. On 1stDibs, shop a range of Fendi Spy bags. We're happy to help with any questions you may have regarding purchases, our products and corporate information. The client has been contacted and the issue has been resolved. Basically they took the money and never shipped the shoes. Ive just called customer service as my phone ring socket suddenly broke last week. Our advisors are currently unavailable. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Their store staff is clueless and only interested to sell sell sell. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! Fill in this form to send us an email. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. I'm curious what it looked like. LIVE CHAT. If you prefer you can send us an email by filling in the form below. I am disappointed and sad to be arguing with a company or a +3k coat that was given to me broken. I lodged a complaint about the quality of a Fendi product. Really hope it can be customise. Now Im stuck with damaged tights ( which cannot be repaired). Im struggling to get a replacement for 2 months! I spent 1000s on Fendi products. Im struggling to get a replacement for 2 months! You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. On 1stDibs, shop a collection of Fendi apparel and accessories. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Fendi Careers Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The item is clearly damaged. How you can polish a Fendi Spy bag depends on the material. If they give me my money back, the bag costs +100 today!!!! Fendi is an Italian luxury fashion house producing fur, ready-to-wear, leather goods, shoes, fragrances, eyewear, timepieces and accessories. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. The office also collaborates with other company divisions to identify opportunities for digital and technological innovation that can create value within the company processes or improve user experience. Fendi is a registered trademark of Fendi. Will definitely not be repurchasing anything Fendi! Copyright 2016-2023 Getprospect. Fendi Reviews | Read Customer Service Reviews of www.fendi.com We're happy to help with any questions you may have regarding purchases, our products and corporate information. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! Advanced Search . You must log in or register to reply here. Fendi Vanity - 9 For Sale on 1stDibs This chic shoulder bag is crafted of fine denim with a bold stitching around all borders. Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. She told me that on Monday (the next day) she would send a replacement of the item and would express it as I needed the item by 3/10. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. Never again. The belt got lost. I sent at least 10 emails, no response. Even low-cost items can cause customers to question the value of what they are purchasing. i dunno wat to sayjust feel bad reading this. Lacoste | Contact us Which they agreed.I then called fendi and informed them of this and the lady opened me a return and sent me labels. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. We will reply to you as soon as possible. Miscommunication and no updates , I will never order online from fendi again . The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). We will get back to you shortly with a satisfying response. i think that i will be furious too! Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. Verification can help ensure real people write reviews about real companies. Contact Us - FENDI X SKIMS Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). Be aware before buying anything from their online store that you will be left alone if any issues. We're happy to help with any questions you may have regarding purchases, our products and corporate information. Please fill in this form to send us your inquiry. They proceeded to tell me that I could NOT get a refund and ONLY a store credit. Surly that for Xmas they would have made this longer. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. So it was sent back directly to the fendi even without reaching my address. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET, ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Thailand: 1800018056 Philippine: 180011103029 All other countries: +65 31051649 Mon-Fri 10am - 7pm SGT, MIDDLE EAST AND INDIA +971 (0) 45634090 - Mon-Fri 11.00-20.00 GST, AMERICAS (+1) 8882910163 (Mon-Fri 9am to 9pm EDT, Sat-Sun 9am to 6pm EDT), Fill in this form to send us an email. Anna is genuinely excellent to fendi. Verification can help ensure real people write reviews about real companies. The Product & Merchandising Department manages the production line cross-functionally and with pragmatism, and represents the strategic side of creativity. I contacted the Fendi store for a replacement. They told me these policies are listed on the purchase link (in the fine print below) but it feels wrong and like i was deceived that the associate who helped me purchase originally connected with me on the website and did not directly inform me that policies would be different and this was in fact coming from a store and not via the website. That's the problem with all the bags becoming too expensive (over $1000) the designers are beginning to think that anyone can afford these bags and are not treating these purchases as big ticket items any more. You are using an out of date browser. Please find below our worldwide Client Services numbers and hours of service. Definitely a brand to completely avoid. Business Services Fendi Fendi Reviews 152 Poor 1.8 www.fendi.com Visit this website Sort: SA SAR reviews PK 29 Mar 2023 Absolutely one of the most third rate Absolutely one of the most third rate customer support from among the top brands. I am demanding a full refund before resorting to litigation. Suggested companies are based on peoples browsing tendencies. $2400 that's much!! Now granted; it's aged but I've had wallets that have cost 10X less last for longer. This packages were delivered back to fendi on 2/9/2022 and I spoke to 2 different agents and refund still havent been issued Id like full refund to be issued asap to my original payment method Thank you, The client has been refunded on 2/16. FENDI - Client Services - Contact Us Please find below our worldwide Client Services numbers and hours of service. We will reply to you as soon as possible. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. They keep promising to issue a credit note for online but it has not materialised. I even offered to pay for it. We use dedicated people and clever technology to safeguard our platform. Are you guys at Fendi serious?? Contact Frame USA | Contact Us via Fax, Email, or Call It has over 80,000 satisfied customers and businesses all over the world. They then urged me to purchase as the item was limited and that they could send me a direct link to purchase. After reading about ur unfortunate dealings with Fendi, I will never shop threre again. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. Get the latest business insights from Dun & Bradstreet. Get contact details including emails and phone numbers (business & personal). Chanel advisors are available to answer all your questions. I now am sitting on a useless piece of paper and no gift to show for it. The team creates a personalised journey for them through the Fendi universe, with exclusive initiatives and events created specifically for each individual client, with the final aim of welcoming them to the Fendi family. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I explained I dont wear jewelry. FENDI - Client Services - Contact Us - II I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. Here are 8 tips for writing great reviews. AVAILABLE 8AM - 9PM EST, 7 DAYS A WEEK. Companies can ask for reviews via automatic invitations. I lodged a complaint about the quality of a Fendi product. Fendi email address and contacts - GetProspect Can you post a photo? We were told after they examined the slides that these tears are characteristic and not a defect!! Its been almost 3 weeks and I havent even received a tracking number. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. I returned two items to FENDI during that transaction, using separate shipping labels, both of which were provided by FENDI. The Product Development and Production teams have the role of bringing together the two worlds of style and industry. Through digital instruments, we want to offer our clients made-to-measure services and the same exclusive purchasing experience as in a boutique; one that is personalised and highly sought-after. How To Contact Fendi | Fendi Headquarters Contact | Fendi Customer I will soon be disputing this charge with my credit card company. Fendi uses 5 email formats: 1. first '.' last@fendi.com (65.3%). The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. I guess it really depends where and who you are dealing with. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network.

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