(c) Mobility Scooters: For passengers who use mobility scooters, while such scooters cannot be transported in wheelchair space in the Coach, we may be able to provide travel if the passenger can transfer to a Coach seat and the mobility scooter can be safely stowed in the luggage hold of the Coach, which will be the case where they are capable of being dismantled and reassembled by you or your companion, the heaviest part does not exceed 20kgs in weight and the mobility scooter is operated by dry cell, gel-type or lithium batteries only and no spare batteries are stored in the hold. You need to do this at least 14 days before your next payment is due. Lines open 8am-10pm 7 days a week. Our drivers and staff are unable to dismantle or reassemble mobility scooters. Revision Struggles?! National Express Group PLCNational Express HouseMill LaneDigbethBirminghamB5 6DDRegistered No: 2590560. If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). If you wish to cancel your Ticket and claim a refund later than 24 hours prior to the departure time shown on your Ticket or after the departure time shown on your Ticket or you are unable to contact the original issuing office you should write to the Refunds Department, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, enclosing your Ticket (or in the case of M-Tickets and E-Tickets, the Ticket Number and type) and an explanation as to why you could not use it. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. Passengers who do not allow the recommended time between Service arrival and third-party service departure times do so at their own risk and we shall not be liable for any additional costs or losses you incur as a result unless caused by our failure to provide the Service with reasonable skill and care. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. Calls to this number are charged at local rate. This also applies to passengers travelling in wheelchairs. (i) You may store luggage in the hold of the coach, free of charge, 1 large suitcase or rucksack each measuring no more than 75cm x50cm x32cm and weighing no more than 20 kg. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. All rights reserved. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. Select a return within 3 months of your outward travel. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. Your refund will be calculated from whichever is the later of: the day you ask for a refund Therapeutic Times with Persephone and Pals! I want to change course but it's really confusing and scary. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. If you bought your ticket through a corporate travel scheme, there are different rules. You are responsible for complying with all laws of any countries from, to or through which you are travelling. Calls to this number are charged at local rate. Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. Email swiftsupport@tfwm.org.ukand include: Dont miss out on vital information, subscribe today and be in the know at all times. Check your Swift Card number before asking for a refund. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. Unaccompanied children under the age of 14 will be refused travel. The customer service teams can access the ticket and travel information needed to deal with your query. If you bought a season ticket on Direct Debit and dont need it anymore, you can cancel the Direct Debit online instead of asking for a refund. (d) Please note that we sell some Tickets which may be partly or completely non-refundable. Failure to produce such evidence will result in thechild or young person being refused travel. To assist you through the steps in the following payment process, you will need the Notice that has been issued to you. We will normally release any seats (including those reserved, but unoccupied) within 10 minutes prior to the published departure time. (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. "Travelling by bus is really safe - we are still carrying out enhanced cleaning of shared surfaces; using a long-lasting antimicrobial protective coating which is certified to kill Covid - even between cleans; and our cleaners are still jumping on buses at key interchanges, town centres and bus stations. Youll get 90% of the remaining amount. HOW TO MAKE A PAYMENT. you having to buy a Ticket for another Service if you miss your connection), unless caused by our failure to provide the Service with reasonable skill and care. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). Now you can save on days out across the West Midlands with our local buses. Our Sustainable Development ambitions address some of the most challenging issues facing society. Paid child fare on train, getting done for fare evasion? (b) If you purchase an E-Ticket online or from one our Ticket Machines, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and on your booking confirmation once received. 10672329 (England). if it is an open return Ticket (i.e. You must take care of your Ticket, including by not losing, tampering with or spoiling your Ticket and by ensuring that your mobile phone or other electronic device is sufficiently charged so that a Ticket texted to your phone (an M-Ticket) or accessed via your email (an E-Ticket) can be displayed when boarding your Service and at all times during your Journey. Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. 1-50. Note: Calls to this number cost 3p/minplus your telephone company's access charge. Oxford European and Middle Eastern Languages 2022 entry. Please note, you may be required to show proof of age at any point during your journey. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. We are adding in buses and drivers to improve reliability, especially at school times. Contact us - National Express To obtain a refund you must comply with Condition 10 below. Three donation days, held at Edgbaston to take in new and nearly new donations of gifts and books, are now ended. UK This is the link to make a donation. We shall not be obliged to hold up the Coach to wait for you, and we shall not be liable to you if you miss the Coach because you return later than the specified time for departure. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Call one of these numbers for help: You can only get a refund on a Swift ticket if you register your card online. BUS STRIKES - Coventry users to be impacted as NXWM drivers Disabled children should be booked as children rather than 'Disabled'. Open returns are not available on European journeys. Id like to remind customers in Birmingham, Solihull and the Black Country to check our website for up-to-date information on the new times for their bus. And why? Free travel pass help & FAQs | NX Bus West Midlands Local Bus Services | NX Bus West Midlands Single ticket offer extended! Helping with your journeys where we can 8am-10pm every day. Conditions of carriage. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. Such item of Luggage will be stowed free of charge in the hold provided that: (a) it measures no more than 45cm x 35cm x 20cm and you do not take on board any hand Luggage, or (b) it is within your hold Luggage allowance referred to under Condition 11.1(a)(i) above. You must also make sure you do not leave any of your Luggage or other items of property unattended at any time, including at any Station and including your hand Luggage whilst on a Coach. National Express West Midlands closely monitors its 29 BYD ADL zero-emission buses, including for energy consumption and driving style. Please remember that appeals must be raisedwithin 21 daysbeginning the day after thenotice was issued. Please visit our careers website for more information Need to speak to someone? We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. This does not apply to E-Tickets or M-Tickets. The number 46 bus between Northfield and QE hospital: The frequency of the 46 will be reduced to hourly between QE hospital and Hawkesley. He said the main factor impacting the shortage of drivers was delays . If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. you get a holiday but it must be one you wanted growing up , whats the holiday ? However, occasionally we may need to alter, delay or withdraw our Services, or terminate a Service once it has commenced, with or without notice and whether before or after you have booked a space (or reserved a seat) on the Service, and to substitute an alternative Service, due to operational reasons or Circumstances Beyond Our Reasonable Control or, in the case of European Services, due to any reason as a result of or in contemplation of Brexit. 2023 predicted a level papers bio chem and maths, Official Cambridge Postgraduate Applicants 2023 Thread. Adult fares are applicable to all passengers aged 2+. Here is a listing of all currently active bus routes. We're here to help you 8am-10pm everyday. In such circumstances, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. England, Wales and Northern Ireland celebrated the hottest day of the year so far on Saturday, with temperatures expected to rise further over the bank holiday weekend. Passengers who use the 77 bus service between Walsall and Sutton Coldfield will see a change in the bus route from Sunday, December 5. Since the Enviro400EVs entered service in mid-2020, a great deal of learning has been drawn from them. Additional information: 87 has 55 stops and the total trip duration for this route is approximately 68 minutes. See why over 1.5 million users trust Moovit as the best public transport app. Ticket terms & conditions. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. 87 (Birmingham) is operational during everyday. If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. Commuters have been warned of changes to the National Express West Midlands bus timetables across Birmingham, Solihull and the Black Country from this weekend. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. If you do not have your Notice please contact Customer Services using the Contact Us form. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. (d) Proof of age: Evidence of the age of a child or young person who is due to travel or is travelling may . must produce it with your Ticket for inspection when asked. 87 Route: Schedules, Stops & Maps - Birmingham (Updated) (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. KPMG handed 1.75m fine over 'flawed' audit of TheWorks (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. Join the 2023 TSR All Day Revision Thread! KPMG has received a fine of 1.75m, which has been reduced to 1,023,750, whilst former partner Sykes will pay 75k, which has been reduced to 43,875, as a reflection of both KPMG's and . You can also donate cash, which will go into a fund held by a charity partner to use to plug gaps or buy specialist toys for children with additional needs. If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. National Express is the largest operator of scheduled coach services in the UK, operating high frequency services across the country using our fleet of iconic white coaches. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. Help and information | NX Bus West Midlands If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. Small valuable items include bank cards, money, medication, jewellery, precious metals, laptop computers, hard drives, personal electronic devices and mobile phones, and important papers and instruments creating legal entitlements include negotiable documents, securities, business documents, passports, visas, tickets and identification documents. This is called Delay Repay. The company is national express. Fallings Park bus garage People can get an. If travelling unaccompanied using a Child Ticket, you may be asked to present valid proof of age at the point of boarding or at any point during your Journey(s). 3rd year medical student, hating this course. We are not a party to any such contractual relationship. National Express West Midlands Ms Kirwan said she "loved" the book, which is aimed at three to seven-year-olds and follows the journey of six women drivers to a family fun day Since. Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. TfL Bus evasion twice in 6 mths, Gave fake details to National Express bus because of fine for invalid bus ticket, Justice! * Before you go, please check out our Christmas Brumwish appeal here . We may also refuse you travel. In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). A Ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). Apply for the refund at the ticket office where you bought your season ticket. These operators give refunds if youre delayed for 15 minutes or more: These operators give refunds if youre delayed for 30 minutes or more: You can get a refund if your ticket is either: How you apply depends on how you bought your ticket. Such stops are shown on our published timetables. We shall not be obliged to carry you or your Luggage, and shall be entitled to remove you and/or your Luggage from any Coach, if you refuse to submit your Luggage to a search or if the results of the search reveal any non-compliance with Condition 11 or cause for concern as explained in Condition 11. When you got fined had you already sent off for the photocard? However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. We will check your Swift card, refund you for your new ticket and send you a new Swift card in the post. If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. That is an ongoing process, overseen by Head of Zero Emission Implementation Vic Duddy. However, if you wish to book travel on the day or otherwise within 36 hours of travel we will make reasonable efforts to arrange assistance on the day or within any advance notice period provided. You must travel with a valid Ticket and if you have been given a reservation number to quote to the driver of the Coach for your Service, your reservation number. (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. The skipper celebrated by staring at the away fans that had been goading him. To get a refund on multi-day tickets, you must have at least 5 day tickets remaining on the card. (a) Unless otherwise stated in these Conditions, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any of these Conditions or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. Please select your passenger type first and then add your coachcards. These General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or email us using our assisted travel form. Registered No: 2590560. Or by navigating to the user icon in the top right. (b) Effect of travelling without a valid Ticket: We will not allow you to board a Service if you do not have a valid Ticket, or if you fail to purchase one from the driver of the Coach (subject to availability of a seat for your entire Journey). For the safety and comfort of all customers, no alcohol or hot food is permitted on our coaches. On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. Traffic fines and penalties | Your Options | West Midlands Police You should comply with any such request where you are reasonably able to do so. Under this system customers simply tap their card each time they get on a bus. You will be responsible for the cost of returning any Tickets to us. (c) Wheelchairs, mobility scooters and pushchairs: Folding wheelchairs, dismantled mobility scooters and folding pushchairs/buggies will be carried free of charge in the hold where these comply with Condition 7.2 or, in the case of buggies/pushchairs, they do not exceed 20kg in weight. Im gonna get a Criminal record or fined arent I? (b) a service operated by us as a subcontractor for a Third Party Provider but under our name and branding, where a certain proportion of the seats on that service are allocated to the Third Party Providers customers. content you might be interested in. You may also use this page to check the status of your appeal. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. If you have purchased your Ticket in conjunction with a discount card, you must take the discount card with you whenever you travel on a Service, and you must produce it with your Ticket for inspection when asked. To see a list of accessible coach routes please clickhere. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. For these purposes, we refer you to the Ombudsman Services of The Brew House, Wilderspool Park, Warrington, WA4 6HL (the ADR Entity). (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. You may only make amendments to your Ticket if such amendments are permitted by the Special Conditions which apply to your Ticket and only then if you follow the process specified in those Special Conditions, including complying with any time limits and/or paying any additional fee payable. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service.

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