This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . Receive a full refund of your purchase 2. Email is another option for requesting a refund. Enjoy! In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. Class counsel merely threw those words into their complaint, in a thinly veiled maneuver to try to avoid arbitration.. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. Click here to explore your options! If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. This practice was implemented in early 2020. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Tickets were either never delivered or arrived late. Fast Auto told the justices that in the wake of McGill, California courts have adopted such a loose definition for a public injunction that hundreds of companies are now facing non-arbitrable claims, subverting the whole point of their mandatory arbitration agreements with consumers. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. StubHub only delivers earnings to sellers after the show has taken place. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. Furthermore, If you have any questions, please do not hesitate to contact us. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. StubHub to refund canceled events after pandemic complaints StubHub policy is that all sales stay active until the event is officially canceled by the venue or the performer/team. All Rights Reserved. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Privacy Policy. Taylor Swift tickets from StubHub fall through, leaving girls Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Did you find it helpful? "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." According to StubHub, it was intended to reduce risk for buyers whose events were likely . Has anyone else not had their tickets available by date and time in confirmation email? Buy sports, concert and theater tickets on StubHub! if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_9',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Have you purchased the wrong ticket? You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. Yes The table below covers the refund policies and ticket protections available on StubHub andTicketmaster: Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. StubHub to refund canceled events after pandemic complaints - USA Today StubHub said they'd refund canceled tickets, but now they're taking However, StubHub offers a refund. Call +1 (866) 788-2482 with all the details about the purchase. Is that true? You can get a refund from StubHub by calling their customer service line. Those will be paid out by the end of May. If you sold a Taylor Swift Eras Tour ticket in late 2022, for example, you won't receive the funds until after the concert date in 2023. Customer service all the way to your seat, 2000-2022 StubHub. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. Go with that one and theyll connect you with a representative. Listings are removed without . I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. Subscribe for full access to The Hollywood Reporter. The class complaint sought a public injunction to require StubHub to honor the full cash refund policy or to conduct an advertising campaign to notify consumers that it is not actually promising full refunds to all customers. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. StubHub changed its refund policy about a month ago. The refund will typically process within 5 to 8 business days. Where's my refund? - StubHub Community Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. The Hollywood Reporter is a part of Penske Media Corporation. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. (Reuters) - The McGill rule has struck again. The credits are valid through the end of 2022. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Reply anytime to let us know how we can improve. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Top 868 StubHub Reviews - ConsumerAffairs We will process the refund to your original payment method within 5 days. Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-leader-2','ezslot_13',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); The terms and conditions will apply to refunds. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Seller also should have dropped the sale through Stubhub but that opens him/her up to a penalty for not fufilling the sale. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. As another StubHub customer service rep, Deandra, explained to me via email after the Kaskade incident, Cases like this are extremely rare on our site. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Your email address will not be published. The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. StubHub - Buy & Sell Concert, Sport & Theatre Tickets You will receive an email with instructions on how to receive your refund. Sometimes email clients send our first email to a spam or promotions folder. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. But it isnt always that easy. Tl;Dr I bought tickets from Stubhub that were never delivered, I asked them for a refund and they said no. MLB planning Mexico City return in 2024 with Astros to face NL opponent We also share information about your use of our site with our social media, advertising and analytics partners. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . That is a great question. No. StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Solved: Refund? - StubHub Community Sorry we couldn't be helpful. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If it is postponed/rescheduled, the tickets are still valid. Phone Call 1-866-788-2482. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). For more information, read. A Huge IRS Overhaul Could Make Filing Your Taxes Much Easier, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Concert canceled? Ticketholders have issues getting refunds - KSDK Would love to hear if anyone has had success getting a refund from Stubhub. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. In 2020, I told you about U.S. Supreme Court petitions from Comcast Corp and AT&T Mobility LLC that characterized the McGill rule as a mistake that had enabled consumers to weasel out of arbitration. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. How to Contact StubHub: Customer Service for Buyers and Sellers - WikiHow Make the best possible case for yourself. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act. StubHubs return policy is called the FanProtect Guarantee. Let us teach you the major money lessons you NEED to know. No big deal, I know they use 3rd parties sometimes. StubHub offersthe retroactive refunds because the live events industry is opening back up. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Email sent from StubHub. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. BOSTON . You will enter your community username and new password and done! The . As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. The U.S. Supreme Court hasnt set a conference date on the Fast Auto petition for certiorari, even though briefing in the case is complete. Read the full policy. Enjoy!Make sure we land in your inbox, not your spam folder. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Our Standards: The Thomson Reuters Trust Principles. What happens when an event is canceled? : StubHub At the event, tickets were discovered to be invalid. How do I get my money back? The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. 100 % Guarantee my ass. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Give them any information they may need. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Class counsel in the StubHub MDL said in their brief opposing arbitration that their injunction claim is exactly that: a necessary means to block StubHub from continuing to deceive the public about its refund policy. StubHub's FanProtect Guarantee : StubHub The Colorado Department of Law has settled with venue ticket broker StubHub Inc. to refund more than $3 million to over 8,000 Coloradans. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. What happens to Stubhub tickets if it's a rain out? Describe your scenario and include any supporting evidence. How rare is this, actually? What To Do If Your StubHub Ticket Turns Out To Be Fake StubHub to refund canceled events after pandemic complaints - KXTV View complete StubHub Return Policy. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. or Did you buy an excessive amount of tickets? Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. I reached out to AXS and they said talk to StubHub. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Your email address will not be published. Dorado, PR 00646, Metro Office Park Anyone get their refund today? : r/stubhub - Reddit Ads by Money. It is possible to request a refund on a purchased StubHub ticket manually. We just sent you a welcome email. NewsletterDollar ScholarStill learning the basics of personal finance? Reuters, the news and media division of Thomson Reuters, is the worlds largest multimedia news provider, reaching billions of people worldwide every day. See here for a complete list of exchanges and delays. You can request a refund from StubHub by email. Have you made a mistake by purchasing an excessive number of tickets? McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. StubHub vs Ticketmaster refunds & ticket protection. Thats everything that we can tell you about StubHubs returns and refunds policy! In combination, the two rulings mean that if corporations try to impose arbitration provisions that effectively bar public injunctive relief, courts will find them invalid. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. California seems, at the moment, to be confounding the high court. Required fields are marked *. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year Emily Walsh Sep 15, 2021, 1:28 PM PDT Paul Sawers /.

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